What users are saying about
16 Ratings
47 Ratings
16 Ratings
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Score 8.5 out of 100
47 Ratings
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Score 7 out of 100

Likelihood to Recommend

AceProject

I would recommend it completely to all those who want to manage the quality of their projects. It has many features that are very useful and its templates have resulted in saving our time. And, this tool is cost-effective. Although, its system sometimes lags and results in slowing our whole process
Maya George | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

AceProject
8.6
WORKetc
Task Management
AceProject
9.0
WORKetc
Resource Management
AceProject
8.0
WORKetc
Gantt Charts
AceProject
9.0
WORKetc
Scheduling
AceProject
8.0
WORKetc
Workflow Automation
AceProject
9.0
WORKetc
Team Collaboration
AceProject
9.0
WORKetc
Support for Agile Methodology
AceProject
9.0
WORKetc
Support for Waterfall Methodology
AceProject
8.0
WORKetc
Document Management
AceProject
8.0
WORKetc
Email integration
AceProject
8.0
WORKetc
Mobile Access
AceProject
8.0
WORKetc
Timesheet Tracking
AceProject
9.0
WORKetc
Change request and Case Management
AceProject
9.0
WORKetc
Budget and Expense Management
AceProject
9.0
WORKetc

Professional Services Automation

AceProject
8.5
WORKetc
Quotes/estimates
AceProject
9.0
WORKetc
Invoicing
AceProject
7.0
WORKetc
Project & financial reporting
AceProject
9.0
WORKetc
Integration with accounting software
AceProject
9.0
WORKetc

Sales Force Automation

AceProject
WORKetc
7.9
Customer data management / contact management
AceProject
WORKetc
8.6
Workflow management
AceProject
WORKetc
8.3
Opportunity management
AceProject
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
AceProject
WORKetc
7.9
Contract management
AceProject
WORKetc
7.3
Quote & order management
AceProject
WORKetc
8.1
Interaction tracking
AceProject
WORKetc
7.8
Channel / partner relationship management
AceProject
WORKetc
7.3

Customer Service & Support

AceProject
WORKetc
8.3
Case management
AceProject
WORKetc
9.0
Call center management
AceProject
WORKetc
7.3
Help desk management
AceProject
WORKetc
8.5

Marketing Automation

AceProject
WORKetc
7.4
Lead management
AceProject
WORKetc
7.7
Email marketing
AceProject
WORKetc
7.1

CRM Project Management

AceProject
WORKetc
8.1
Task management
AceProject
WORKetc
8.7
Billing and invoicing management
AceProject
WORKetc
7.8
Reporting
AceProject
WORKetc
7.9

CRM Reporting & Analytics

AceProject
WORKetc
7.3
Pipeline visualization
AceProject
WORKetc
7.5
Customizable reports
AceProject
WORKetc
7.2

Customization

AceProject
WORKetc
8.0
Custom fields
AceProject
WORKetc
8.4
Custom objects
AceProject
WORKetc
8.2
API for custom integration
AceProject
WORKetc
7.3

Security

AceProject
WORKetc
8.9
Single sign-on capability
AceProject
WORKetc
9.1
Role-based user permissions
AceProject
WORKetc
8.8

Social CRM

AceProject
WORKetc
7.3
Social data
AceProject
WORKetc
7.3

Platform

AceProject
WORKetc
7.5
Mobile access
AceProject
WORKetc
7.5

Pros

AceProject

  • Time Tracking
  • Resource allocation
  • Easy to implement, small adoption curve.
Kyle Culpepper | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

AceProject

  • It is buggy.
  • Sometimes it has resulted in slowing down our system.
  • Its pricing is not satisfactory.
Maya George | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

AceProject

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

AceProject

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

AceProject

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

AceProject

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

AceProject

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

AceProject

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

AceProject

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

AceProject

Kyle Culpepper | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

AceProject

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

AceProject

  • As it is buggy , so it disturbs the whole functioning of our organization.
  • We are managing our projects like a pro using this tool.
  • We can now better keep an eye on our team.
Maya George | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

AceProject

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

AceProject Editions & Modules

Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AceProject
9.0
WORKetc
7.8

Likelihood to Renew

AceProject
WORKetc
8.2

Usability

AceProject
WORKetc
8.2

Reliability and Availability

AceProject
WORKetc
9.1

Performance

AceProject
WORKetc
8.2

Support Rating

AceProject
WORKetc
8.2

Online Training

AceProject
WORKetc
8.2

Implementation Rating

AceProject
WORKetc
9.1

Scalability

AceProject
WORKetc
8.2

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