What users are saying about

AceProject

6 Ratings

WORKetc

Top Rated
46 Ratings

AceProject

6 Ratings
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Score 6.5 out of 101

WORKetc

Top Rated
46 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

AceProject

It is well suited if you have a specific work force or are working in a production or an assembly line style environment. It is also well suited if you have small teams that have to get out a certain amount of product in set periods of time. AceProjects is great for monitoring how long each individual spent on their specific task and subsequently how long the team took to complete their work.
Kyle Culpepper profile photo

WORKetc

If you really do a lot of retainer type billing it may be an issue for you. But, if you bill time and materials or flat fees for products and services it should be fine.If you use Google Apps fully WORKetc is a great tool. I know it works with other email solutions but the GApps integration is outstanding.If your team is spread out in multiple locations, the management tools keep things moving. It works fine if you are all in one room but it really shines if you don't work in the same physical location.If you don't like working in the cloud and what that entails you will have a problem with it. But, if you fine with the cloud it has virtually no management required. If you can't be patient waiting for new features and handle the transparency they share on why things take time, you shouldn't use the tool.
Donna Grindle, CHPSE, CHPC profile photo

Feature Rating Comparison

Project Management

AceProject
3.2
WORKetc
Task Management
AceProject
5.0
WORKetc
Resource Management
AceProject
6.0
WORKetc
Gantt Charts
AceProject
3.0
WORKetc
Scheduling
AceProject
4.0
WORKetc
Workflow Automation
AceProject
1.0
WORKetc
Team Collaboration
AceProject
5.0
WORKetc
Support for Agile Methodology
AceProject
1.0
WORKetc
Support for Waterfall Methodology
AceProject
1.0
WORKetc
Document Management
AceProject
1.0
WORKetc
Email integration
AceProject
2.0
WORKetc
Mobile Access
AceProject
1.0
WORKetc
Timesheet Tracking
AceProject
8.0
WORKetc
Change request and Case Management
AceProject
4.0
WORKetc
Budget and Expense Management
AceProject
3.0
WORKetc

Professional Services Automation

AceProject
2.0
WORKetc
Project & financial reporting
AceProject
2.0
WORKetc

Sales Force Automation

AceProject
WORKetc
7.9
Customer data management / contact management
AceProject
WORKetc
8.6
Workflow management
AceProject
WORKetc
8.1
Opportunity management
AceProject
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
AceProject
WORKetc
8.0
Contract management
AceProject
WORKetc
7.3
Quote & order management
AceProject
WORKetc
8.0
Interaction tracking
AceProject
WORKetc
7.8
Channel / partner relationship management
AceProject
WORKetc
7.3

Customer Service & Support

AceProject
WORKetc
8.2
Case management
AceProject
WORKetc
8.9
Call center management
AceProject
WORKetc
7.3
Help desk management
AceProject
WORKetc
8.5

Marketing Automation

AceProject
WORKetc
7.2
Lead management
AceProject
WORKetc
7.6
Email marketing
AceProject
WORKetc
6.8

CRM Project Management

AceProject
WORKetc
8.2
Task management
AceProject
WORKetc
8.7
Billing and invoicing management
AceProject
WORKetc
8.0
Reporting
AceProject
WORKetc
7.8

CRM Reporting & Analytics

AceProject
WORKetc
7.3
Pipeline visualization
AceProject
WORKetc
7.4
Customizable reports
AceProject
WORKetc
7.2

Customization

AceProject
WORKetc
8.0
Custom fields
AceProject
WORKetc
8.4
Custom objects
AceProject
WORKetc
8.2
API for custom integration
AceProject
WORKetc
7.4

Security

AceProject
WORKetc
9.0
Single sign-on capability
AceProject
WORKetc
9.1
Role-based user permissions
AceProject
WORKetc
8.8

Social CRM

AceProject
WORKetc
7.3
Social data
AceProject
WORKetc
7.3

Platform

AceProject
WORKetc
7.5
Mobile access
AceProject
WORKetc
7.5

Pros

  • Time Tracking
  • Resource allocation
  • Easy to implement, small adoption curve.
Kyle Culpepper profile photo
  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC profile photo

Cons

  • Expand on data tracking
  • Improve report generation
  • Break out from just being a time clock manager.
Kyle Culpepper profile photo
  • I'd like to see them change the look for the project overall. Right now it's basically white and grey which makes it feel out dated and not as crisp (even though they are updated and forward thinking).
  • Their Smart List section is very helpful to pull lists based on certain criteria. It would be nice if we could select multiple criteria in certain sections so that the list can be even more lazer focused then we can get it right now. Sometimes we want to be very specific with the lists that we see, but we can't get there just yet.
Deanna Perkins profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 30 answers
We already renewed and are in the process of executing a yearly contract. We tried all other major CRM systems and found them lacking. WORKetc has the potential to almost perfectly meet all of our business management needs - NOT JUST CRM - but also creating quotes, managing projects and events, billing and producing reports
William Mullane profile photo

Usability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 4 answers
They load quickly. Recently I have had an issue ( I still have) where when I click on the WE logo in Google mail there is a step between. That is an error. Needs to be picked up. Will report to support.
Runy Calmera profile photo

Support

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
While I have not had much trouble at all with the product, the only time I have had questions, they were available and answered my question quickly and accurately.
Jonathan Hickman profile photo

Online Training

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

Kyle Culpepper profile photo
We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett profile photo

Scalability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

  • We were able to track our production teams work and refine our methods to improve deliverable dates.
  • Once our staff reached a certain size the capability of the software began to lag. Diminishing returns.
  • The lack of reporting features made data regression and extrapolation difficult.
Kyle Culpepper profile photo
  • One of the first things we were able to pick up on is the productivity of each staff member. It helped us narrow down issues in the company that we have now addressed.
Regan Barrett profile photo

Pricing Details

AceProject

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
AceProject Editions & Modules
AceProject
Additional Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details