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6 Ratings
Top Rated
46 Ratings
6 Ratings
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Score 6.6 out of 101
Top Rated
46 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

AceProject

It is well suited if you have a specific work force or are working in a production or an assembly line style environment. It is also well suited if you have small teams that have to get out a certain amount of product in set periods of time. AceProjects is great for monitoring how long each individual spent on their specific task and subsequently how long the team took to complete their work.
Kyle Culpepper profile photo

WORKetc

If you are wanting a CRM that is more suited for accounting practices, this one wouldn't be the best. However, when you're looking at CRMs, you want to consider how much or how little you're wanting to track for your business. This one is well-rounded and very, very in-depth. It will take a while to learn, but it's worth the time and money investment. The WORKetc blog has several articles that layout exactly what a CRM should be, and I highly recommend looking into it.
Michal Brenneman-Wahli profile photo

Feature Rating Comparison

Project Management

AceProject
3.2
WORKetc
Task Management
AceProject
5.0
WORKetc
Resource Management
AceProject
6.0
WORKetc
Gantt Charts
AceProject
3.0
WORKetc
Scheduling
AceProject
4.0
WORKetc
Workflow Automation
AceProject
1.0
WORKetc
Team Collaboration
AceProject
5.0
WORKetc
Support for Agile Methodology
AceProject
1.0
WORKetc
Support for Waterfall Methodology
AceProject
1.0
WORKetc
Document Management
AceProject
1.0
WORKetc
Email integration
AceProject
2.0
WORKetc
Mobile Access
AceProject
1.0
WORKetc
Timesheet Tracking
AceProject
8.0
WORKetc
Change request and Case Management
AceProject
4.0
WORKetc
Budget and Expense Management
AceProject
3.0
WORKetc

Professional Services Automation

AceProject
2.0
WORKetc
Project & financial reporting
AceProject
2.0
WORKetc

Sales Force Automation

AceProject
WORKetc
7.9
Customer data management / contact management
AceProject
WORKetc
8.6
Workflow management
AceProject
WORKetc
8.2
Opportunity management
AceProject
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
AceProject
WORKetc
7.9
Contract management
AceProject
WORKetc
7.3
Quote & order management
AceProject
WORKetc
8.0
Interaction tracking
AceProject
WORKetc
7.8
Channel / partner relationship management
AceProject
WORKetc
7.3

Customer Service & Support

AceProject
WORKetc
8.3
Case management
AceProject
WORKetc
9.0
Call center management
AceProject
WORKetc
7.3
Help desk management
AceProject
WORKetc
8.6

Marketing Automation

AceProject
WORKetc
7.2
Lead management
AceProject
WORKetc
7.6
Email marketing
AceProject
WORKetc
6.9

CRM Project Management

AceProject
WORKetc
8.2
Task management
AceProject
WORKetc
8.8
Billing and invoicing management
AceProject
WORKetc
8.0
Reporting
AceProject
WORKetc
7.9

CRM Reporting & Analytics

AceProject
WORKetc
7.3
Pipeline visualization
AceProject
WORKetc
7.5
Customizable reports
AceProject
WORKetc
7.2

Customization

AceProject
WORKetc
8.0
Custom fields
AceProject
WORKetc
8.4
Custom objects
AceProject
WORKetc
8.2
API for custom integration
AceProject
WORKetc
7.4

Security

AceProject
WORKetc
9.0
Single sign-on capability
AceProject
WORKetc
9.1
Role-based user permissions
AceProject
WORKetc
8.9

Social CRM

AceProject
WORKetc
7.3
Social data
AceProject
WORKetc
7.3

Platform

AceProject
WORKetc
7.5
Mobile access
AceProject
WORKetc
7.5

Pros

  • Time Tracking
  • Resource allocation
  • Easy to implement, small adoption curve.
Kyle Culpepper profile photo
  • Time tracking - track everything to specific tasks, clients, or projects, and know exactly how much time you've spent on it. The time-tracking also allows you to budget for a similar to job, so you can quote prospects appropriately.
  • Project management - have discussions across your departments regarding projects, leave notes for Clients to see through their online portal, develop a timeline and tasks that pop up automatically during that timeline.
  • Expenses - attach receipts or invoices in the expense window and track each expense to a specific task, job, or client. This also helps tremendously when billing your clients, as well, because, if it's been entered, everything is all together under the company you're billing.
Michal Brenneman-Wahli profile photo

Cons

  • Expand on data tracking
  • Improve report generation
  • Break out from just being a time clock manager.
Kyle Culpepper profile photo
  • Recurring charges - done simpler
  • Invoice layout - sub total by type, summaries at bottom of invoices for costing
  • Faster document upload / easier
  • Batch invoice creation - presently need to generate invoices one at a time
Marc Korody profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 30 answers
Just the overall monthly cost of the product for a micro business.
Martin Mills profile photo

Usability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
I've now been using Worketc to run my consultancy for over 6 years and have watched it grow from strength to strength in that time.Worketc allows me to do everything from sales and marketing through project management to invoicing and finance. For me, it's an affordable one-stop-shop.
John Belchamber profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 4 answers
They load quickly. Recently I have had an issue ( I still have) where when I click on the WE logo in Google mail there is a step between. That is an error. Needs to be picked up. Will report to support.
Runy Calmera profile photo

Support

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
They are good. Only thing see above.
Runy Calmera profile photo

Online Training

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

Kyle Culpepper profile photo
We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett profile photo

Scalability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

  • We were able to track our production teams work and refine our methods to improve deliverable dates.
  • Once our staff reached a certain size the capability of the software began to lag. Diminishing returns.
  • The lack of reporting features made data regression and extrapolation difficult.
Kyle Culpepper profile photo
  • We could keep track of how many companies we contacted a day
  • Helped us to work the pipeline
  • Helped us to see where there were issues
No photo available

Pricing Details

AceProject

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
AceProject Editions & Modules
AceProject
Additional Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details