What users are saying about

WORKetc

Top Rated
46 Ratings

WORKetc

Top Rated
46 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey profile photo

Feature Rating Comparison

Sales Force Automation

WORKetc
7.9
Customer data management / contact management
WORKetc
8.6
Workflow management
WORKetc
8.2
Opportunity management
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
WORKetc
7.9
Contract management
WORKetc
7.3
Quote & order management
WORKetc
8.0
Interaction tracking
WORKetc
7.8
Channel / partner relationship management
WORKetc
7.3

Customer Service & Support

WORKetc
8.2
Case management
WORKetc
8.9
Call center management
WORKetc
7.3
Help desk management
WORKetc
8.5

Marketing Automation

WORKetc
7.2
Lead management
WORKetc
7.6
Email marketing
WORKetc
6.8

CRM Project Management

WORKetc
8.2
Task management
WORKetc
8.8
Billing and invoicing management
WORKetc
8.0
Reporting
WORKetc
7.8

CRM Reporting & Analytics

WORKetc
7.3
Pipeline visualization
WORKetc
7.4
Customizable reports
WORKetc
7.2

Customization

WORKetc
8.0
Custom fields
WORKetc
8.4
Custom objects
WORKetc
8.2
API for custom integration
WORKetc
7.4

Security

WORKetc
9.0
Single sign-on capability
WORKetc
9.1
Role-based user permissions
WORKetc
8.8

Social CRM

WORKetc
7.3
Social data
WORKetc
7.3

Platform

WORKetc
7.5
Mobile access
WORKetc
7.5

Pros

  • Time tracking
  • Job Costing
  • To do's
Marc Korody profile photo

Cons

  • Recurring charges - done simpler
  • Invoice layout - sub total by type, summaries at bottom of invoices for costing
  • Faster document upload / easier
  • Batch invoice creation - presently need to generate invoices one at a time
Marc Korody profile photo

Likelihood to Renew

WORKetc8.2
Based on 30 answers
It works, the support is decent and it is not a vertical product (you will spend more using vertical products and trying to get them to interface then paying for a turn key solution like Worketc).
Marc Korody profile photo

Usability

WORKetc8.2
Based on 5 answers
They let you do your work.
Runy Calmera profile photo

Reliability and Availability

WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

WORKetc8.2
Based on 4 answers
They load quickly. Recently I have had an issue ( I still have) where when I click on the WE logo in Google mail there is a step between. That is an error. Needs to be picked up. Will report to support.
Runy Calmera profile photo

Support

WORKetc8.2
Based on 5 answers
While I have not had much trouble at all with the product, the only time I have had questions, they were available and answered my question quickly and accurately.
Jonathan Hickman profile photo

Online Training

WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

After the Great Recession, I wanted to reduce the complex system of non-interoperable programs we were using. The idea of one simple, comprehensive system (coupled with Google Apps, that is) appealed to me a great deal. The accountability and documentation features are a very pleasant, very large PLUS. We have yet to tap into anywhere near the complete functionality WORK[etc] offers! We used NetSuite for a while, but it was far more complex, less user-friendly, and cost a bloody fortune.
Keith Klein profile photo

Scalability

WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein profile photo

Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details