Likelihood to Recommend It made it super easy to upgrade 300+ Drupal sites to the latest major version in 12 weeks, end to end. It is easy to deploy legal changes and updates to components at scale. Turnkey service to deploy new environments and to clone sites. There are no ecosystem lock-in principles for Customer service/success services and professional services for new approaches.
Read full review Well suited for our needs of multiple images for auto auctions from a variety of sellers. Pointing them to one platform is easier than attempting to use a variety of platforms as we were doing before (email, slack,
Dropbox and
Google Drive would randomly be used by a variety of employees )
Read full review Pros It's fast, no lag time Exceptionally good support. When there's a problem, you reach out to your account manager who either fixes the issue or gets you to the right person. We've had no downtime. Platform is very accessible to those who know how to manage the back end software. Read full review Flexible. This CMS can be easily extended and provide access to dynamic content Simple. The WYSWG is very easy to work with and identifying pages and content in the system is fairly easy Clean Interface. The interface is clean and uncluttered keeping focus on the content and not other factors. Read full review Cons Support responds pretty quickly to critical tickets, but they can be slow to respond on non-urgent items. Some of what we experienced may have been related to a newer ticketing system recently implemented. Standard support covers business days/hours but only critical support is available outside those times. We typically schedule our website updates for the weekend or "off" hours when only critical support is available. Read full review Contentful uses "references" to allow you to build very modular content. If I have a "slider" content type, I can create a "slide" content type which references a "button" content type, and so forth. This works well, but I occasionally wish there was a better solution for one-off content, like a settings page. Currently, this is done for creating an entire content type called "settings" with a single entry. Not a big deal, but not ideal, either. There are a few quirks with GatsbyJS integration, etc, but these issues are being fixed and improved upon very quickly. A minor gripe, but Contentful does not have a way to organize fields within an entry. Entries with many fields are somewhat tiresome to scroll through. Read full review Likelihood to Renew We're moving away from Drupal as a platform. Drupal 8 and 9 were simply too overburdened and difficult to maintain compared to other offerings. PHP seems like a dying language so we are currently in the process of migrating all of our Drupal 7 functionality and custom modules to a Python/Django/Wagtail platform. This doesn't mean Acquia isn't a great service, they are professional and top-knotch, but the only way we'd say with them is if I didn't complete the migration.
Read full review Usability It's a great user interface. It's always being updated and I've never noticed a bad update that increased the complexity or reduced
Read full review Support Rating Every time we have had an issue, Acquia support has responded promptly and worked with us as a team to solve the problem. The Acquia support team is global and we have literally had interactions with all of their support offices, yet the experience has been the same - top notch
Read full review Implementation Rating It was implemented when I got there. I don't know how it was prior.
Read full review Alternatives Considered We chose Acquia for a much better UI that gave non-analytical marketers and easy to use tool where they could create their own reports. The campaign side of things also had an easier to use UI as well, that made the targeting of audiences much easier.
Read full review In the past we've used
WordPress to manage documentation content.
WordPress was more flexible than Contentful but also prone to inconsistencies and we ended having a lot of hacks to accomplish various
WordPress tricks. With Contentful there's less ambiguity so content producers are less likely to go astray. We also have our own in-house programmatic template solution for managing content, but this was a previous pain point when we needed to get the dev team to do a deploy for every content change.
Read full review Scalability The DXP tools can handle millions of requests and can scale automatically to fit your needs. We have clients that use only part of the DXP tools and have a small usage, but even in these cases they see great value in using tools like personalization and CDP.
Read full review Return on Investment Acquia has helped us to stabilize and optimize our website performance, lowering page load times and dramatically decreasing the frequency of issues experienced by end-users. Acquia SOLR search provided a much-improved search experience on our website. Acquia's PCI-compliant hosting has helped us to remain compliant and cyber-secure. We are working to implement Acquia Site Studio and Acquia Personalization now and expect those to improve our operation agility and ability to drive more relevant experiences to our various website visitors. Read full review Positive - new hires are able to get onboarded quicker with us using Contentful Positive - we can customize the journey of what modules/material the user sees after a course/video/article Positive - it's been an overall game changer when hiring external candidates who need extensive training Read full review ScreenShots