Acquia Digital Experience Platform

Acquia Digital Experience Platform

Customer Verified
Acquia Digital Experience Platform

Overview

Reviews

Acquia Review

9
Acquia [Digital Experience Platform] has been a stable, reliable, and high-performance host for our main Drupal site. It provides a solid …

Painless Drupal hosting

10
Acquia's cloud/digital experience platform has provided us scalable hosting, on-demand development environments, continuous integration …

Laying a solid foundation for the future

10
Creating the foundation to support websites across our European businesses. Allowing the team to provide a solid foundation for growth, …
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Twist

8
We use Acquia [Digital Experience Platform] for the US website, and we have a CDN setup for our China entity.
Read full review

Acquia Platform Review

9
Acquia hosts our website and helped build it out. They continue to help with ongoing maintenance and improvements as we build out more of …

Service has gone downhill

4
Acquia Platform is used to hosts our website, which in addition to a mobile app, is how we deliver our services.
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Choose Acquia

10
We use Acquia's platform to host several of our websites. The web team uses Acquia services to host our global website. Having our sites …

Acquia Drupal

10
Acquia Drupal has transformed how Fox Broadcasting manages content. Implemented across our entire digital eco-system, Acquia has played an …

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What is Acquia Digital Experience Platform?

The Acquia Digital Experience Platform is an "Open DXP" with its two core pillars being content and data. Built on top of one of the largest open-source content management systems, Drupal, it aims to provide the flexibility and interoperability a modern organization needs. With its customer data…

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For the latest information on pricing, visithttps://www.acquia.com/choosing-right…

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  • Premium Consulting / Integration Services

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Product Details

What is Acquia Digital Experience Platform?

The Acquia Digital Experience Platform is an "Open DXP" with its two core pillars being content and data. Built on top of one of the largest open-source content management systems, Drupal, it aims to provide the flexibility and interoperability a modern organization needs. With its customer data platform, it allows organizations to understand who their customers are and deliver personalized experiences. Acquia's DXP offers variety of other tools including digital asset management, personalization, campaign management and more that complement the core content and data solutions.

Acquia Digital Experience Platform Videos

Acquia Digital Experience Platform
Acquia provides the only open Digital Experience Platform. Our Drupal cloud and Marketing Cloud offer best in class products that enable organizational Velocity, Intelligence, and Governance. Our Platform uniquely combines True 360 customer insight with rapid Content Creation...
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Acquia Digital Experience Platform Integrations

Acquia Digital Experience Platform Competitors

Acquia Digital Experience Platform Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

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What is Acquia Digital Experience Platform's best feature?

Reviewers rate Product Scalability highest, with a score of 8.

Who uses Acquia Digital Experience Platform?

The most common users of Acquia Digital Experience Platform are from Enterprises and the Unknown industry.

Reviews

(1-25 of 70)
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Maria Greene | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our brand website is hosted on Acquia [Digital Experience Platform]. We have just begun moving our corporate website there as well. In addition, the development team is just transitioning to the Cloud IDE for development (from using Docksal/Docker and PhpStorm). We have longer-term plans to move other web properties to Drupal/Acquia as well.
  • Dashboard makes deploys simple
  • Automatically created dev and stage environments are useful
  • IDE promises to simplify employee onboarding and dev environment setup in general
  • The technical support is exceptionally good.
  • Some setup issues with using IDE with external code repo
  • Naming of environment URLs is a little confusing/inconsistent
The only reason I don't give Acquia [Digital Experience Platform] a 10 is [the] price. Acquia [Digital Experience Platform] is a premium service, and the cost reflects that. I am extremely happy that I work for a company that can afford such a flexible, scalable, and secure platform. In fact, it influenced my decision to take the position with the company, to begin with. However, in my previous role running a small web dev agency with many government, academic, and non-profit clients, Acquia hosting was consistently out of reach for our clients. I have been extremely happy with the service and support from Acquia over the last two years and look forward to continuing the relationship for many more. On a last note, one of the things I appreciate most about Acquia [Digital Experience Platform] is their support of Drupal as an open-source project and the contributions the company makes to the community, both in terms of code/documentation, etc., and of raising the profile of Drupal as [an] enterprise-quality platform.
We do not use any of the proprietary features from Acquia [Digital Experience Platform], like Site Factory, that enable this. (I am allergic to proprietary.) But Drupal is inherently scaleable via multisite, and things like Single Sign On via contrib modules.
Gianluca Gerla | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We are currently using it to provide our corporate website over the internet. It's used mainly by the marketing department, but it's also used to publish and manage different services and aspects for different departments: HR, partners, alliances, etc. Acquia [Digital Experience Platform] helps to manage one (or multiple) websites or applications built on top of Drupal. Acquia [Digital Experience Platform] allows me to have [three] different environments for managing the website: development, staging, and production. This can be helpful for managing a website with particular logic or defined publishing flow.
  • Development, staging, production
  • Built-in GIT flow
  • Drag & drop code deploy
  • Easy-to-use interface
  • Database access
  • Cloud IDE
  • The support
It's appropriate for a big company that wants to publish its website on the internet, and this website is built on top of Drupal. The publishing flow is great because you can have a preview of the website in the staging or development website before put[ting] it live. It doesn't provide support for other CMS, and this could be a problem. We use other CMS for other purposes that are better than Drupal, and we had to host it elsewhere.
We use Acquia [Digital Experience Platform] mainly for marketing purposes. Other departments are involved with the application at a very low level without any active decision. The scalability of the application depends on how you customize Drupal, your theme, and your modules.
Brian Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We began with a few sites in Acquia Digital Experience Platform as the foundation of our Drupal ecosystem. The flexibility, scalability, and security are an enormous benefit as we grow into a more expansive system of integrated sites. It's very simple to manage across dev[elopment], stage, and prod[uction] environments. We're now preparing to make the move to SiteFactory so that we can efficiently manage a much larger inventory of sites and start taking advantage of content syndication and personalization.
  • Scalability
  • Security
  • Devops workflows
  • Cloud CDN
  • Technical support admin
  • SSL support
Our Drupal CMS + Acquia Digital Experience Platform gives us : the advanced ability to build new experiences with Drupal efficient management of organized content types and the security and performance of Acquia Digital Experience Platform as a foundation a rock solid CDN the ability to add products over time as we develop our ecosystem.
We've had an efficient migration of sites and successful adoption across departments. I can easily see us scaling up with other Acquia products to meet overall marketing needs.
Nick Lamming | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
This originally started being used primarily in marketing but is now used in our careers and community digital landscape. The platform allows us to focus on the content and design specifics and leave the technical platform administration to the Acquia Support team.
  • Single, easy to use online dashboard to manage the applications.
  • Easy to use drag and drop code deployment workflow within the platform.
  • Simple support ticketing process allowing quick access to support and Technical Account Manager (TAM) resources.
  • The monitoring report capabilities are still quite restrictive. Uptime and historical logs could be presented in a reporting structure in the dashboard. This would make the dashboard a single source of truth.
  • Simpler SSL cert upload process. Instead of extracting the keys maybe a simple file upload process could work.
For code deployment purposes their [Acquia Digital Experience Platform] drag and drop feature is a really useful tool. Domain management is easy to use (if you have multiple domain records that you require to manage). The Cloud Edge and WAF subscription pays for itself very quickly and allows for granular management of firewall rules. You can now manage multiple SSL certs in a single application. This is a really positive addition. If you require post-event triage the platform is not quite ready for this yet. You can still access data but you will need dev[elopers'] resources to extract the logs directly from the server(s).
There is always room for improvement, but the current platform has allowed us to bring several other departments [into] the solution and we now cover 4 separate areas of the business within our DXP platform. Flexibility and scalability [are] readily available as is the ability to centralize core design and functionality requirements. This allows for consistent branding and UX UI capabilities across our websites.
Ben Tolmachoff, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the personalization product as a way to help the user funnel and display the information and degrees users are showing interest with through their browsing behavior. Web digital marketing works with other departments to gain information to create personalizations with. The user segment data is also used to help analyze interest in programs.
  • Easy and intuitive UX
  • Actionable data is created using the tools.
  • Allows for unique site differentiator.
  • Personalization has really driven results with leads.
  • [I] Wish response times for support tickets were quicker.
  • Analytics portion for campaigns could be more in-depth.
Acquia [Digital Experience Platform] excels at gathering user data in all aspects. This data can be used throughout various platforms, and we have even integrated segment data into Analytics to get more granular data that can be used for even more actionable insights on campaigns other than ones in Acquia as well.
The data Acquia collects, and the way it displays it and is able to be imported into other tools is useful beyond just teams working on our main website. Segment data can be collected and imported into other tools to help further break down user metrics based on certain criteria we have deemed important.
November 11, 2021

Acquia Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
Acquia [Digital Experience Platform] has been a stable, reliable, and high-performance host for our main Drupal site. It provides a solid environment for release management and patching. We've been able to improve uptime and the security posture of our site with Acquia [Digital Experience Platform]. We have been pleased with the support and customer success team.
  • Web hosting
  • Release management
  • Drupal tuning
  • Learning curve
  • I wished it had integrated DDoS protection
It is the ideal choice for hosting and managing our Drupal site. We have been very happy with the cloud hosting solution and saved time and money by not having this in-house. The Drupal-specific tuning has been critical to the reliability and performance of our site for many years. The release management helps us ensure we are patched and secure.
November 01, 2021

Painless Drupal hosting

Brian Clement | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Acquia's cloud/digital experience platform has provided us scalable hosting, on-demand development environments, continuous integration and deployment tools as well as knowledgeable support. Their hosting expertise empowers our team to focus on application development and has allowed us to continuously improve our product offerings. Their technical account management team has been invaluable in offering us insight into our stack and proactive about improvements.
  • User interface design
  • Technical account management
  • Automation
  • [The] CI/CD tools are basic and in need of modernization.
With its Node.js hosting, Acquia Digital Experience Platform stands out particularly for use with decoupled Drupal applications.
Acquia scales to meet our traffic needs.
Score 7 out of 10
Vetted Review
Verified User
Review Source
It is used by the marketing department and our support organization to host the company's website.
  • Hosts the company's website
  • Allows us to immediately flush caches on-demand, by a non-technical user, as critical content updates are published
  • Able to easily use test, beta, production sites to easily test the new content look and feel before publishing
  • Using the platform is not for the faint of heart. It takes some understanding of how a back-end system technology works to be able to get anything done or even know where to go.
  • Being able to verify DNS services is not easy to do. A digital market is required to do this with Facebook or Google from time to time but it is hidden from the non-tech user. I need to find a tech expert to do a simple task that is holding up the quality of our digital advertising. This is the way the digital world works and these capabilities need to be exposed and easy to verify by non-tech users quickly without the possibility of disrupting the system.
Complete, efficient, and performs well. Not for the faint of heart non-tech users. It would be good to build access to backend capabilities to quickly reset or verify servers etc. without placing a work order.
This is not a needed capability for my company
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Acquia's Digital Experience Platform across many initiatives, incorporating it both for client and internal projects. Uses vary from automated drip campaigns, to site builds and maintenance to automated content alerts. Our internal use ranges from both the digital to the internal marketing team for our client communications. Client use is foundational as we use Acquia Digital Experience-hosted Drupal sites for our customers as their hub and build additional services off of that.
  • Gives a lot of functional flexibility at a reasonable entry/price point.
  • Allows for unlimited customization, is very flexible, and gives enough options to cover almost any situation.
  • Allows for users from all types of backgrounds (tech, non tech) to interact and use the products.
  • Campaign studio reporting could be a lot better.
  • Cloud IDE can take some getting used to, also having to remove and recreate sites every time you need to use a different site is an issue in an agency model.
If you have the staff and resources to get the builds up and running then this [Acquia Digital Experience Platform] is a fantastic solution. If you are looking for something very static, that will not need much functionality, nor change content often, then it likely [provides] more [of a] solution than you need. Definitely a top offering for mid-level to enterprise-level solutions.
We've had a lot of success building and scaling on our products thanks to the Acquia Digital Experience Platform. By planning our projects out and keeping [an] eye out for coming features, we've been able to iterate on our existing projects and scale when needed. From an infrastructure standpoint, Acquia [Digital Experience Platform] allows for the scaling during extreme traffic increases fairly seamlessly.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use the Acquia Digital Experience Platform across our whole global organization. It enables and supports our multi-site set up allowing us to share a codebase and resources. This streamlines [the] governance and product management of our digital platform. Since moving onto Acquia, we've reduced the number of different websites and systems in use.
  • Reliable hosting
  • Technology to support complex website
  • 24/7 support
  • Drupal developers working on Acquia [Digital Experience] need to learn how it works.
  • Systems can be complex.
  • Support can be limited in what they assist with.
  • Account management can be patchy.
Acquia Digital Experience Platform is well suited for organizations with complex digital needs. It is ideal for medium to large global organizations that have multiple websites and microsites. They have a range of technology solutions for different needs and levels of digital maturity. You can scale up and down based on what you need and budget.
The platform is scalable and has that front of mind. We've benefited from the ease of creating and launching new websites.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Creating the foundation to support websites across our European businesses. Allowing the team to provide a solid foundation for growth, while allowing the business to meet IT security & compliance needs. It also removes the need to have a team of IT skilled staff and empowering the marketing team themself to build the website with ease.
  • Account Management
  • Technical Support
  • Been a partner not a provider
  • Training program on how to use the platform
It always has the right answer to meet the business need, no matter what problem we have thrown at the product there always seems to be a solution. The support and guidance the Acquia team provide are second to none.
The platform itself is scaleable and has no limits, but you have to be careful if you think everything will just fit. Watch out for your DNS settings and remember there are limits on your number or request you can make, all this has a cost impact.
The team is always there to support any issue. We had an issue around adding more code into the system and they supported us all the way through.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Acquia is our SASS solution for Drupal 7 powered websites, landing pages and webtools. Our prospect facing website and internal facing websites both utilize the Drupal 7 framework that Acquia hosts. In addition our SEM efforts, RFI forms and other marketing communication is on the platform. Acquia has performed consistently well.
  • Dependable Update
  • Knowledgeable Customer Service
  • Functionality seems designed for larger enterprise organizations
  • Interfacing tools are sometimes more complex then similar cloud hosted services such as Azure or AWS
Acquia has a very large offering of services that cater to larger enterprise clients. Smaller single-domain clients like our website seem like a loose fit for what Acquia provides.
We don't use scalable solutions.
November 15, 2021

Twist

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Acquia [Digital Experience Platform] for the US website, and we have a CDN setup for our China entity.
  • Support
  • Implementation
  • Product Management
  • Communication with Sales
  • Implementation of products
  • Follow ups
Even though we encountered some technical and communication issues during the implementation of our China CDN, the group was able to recover relatively quickly in a professional manner.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used to host the HP Developers Portal. I only know of it being used by my own department; however, HP, Inc. is a large company and it could be used elsewhere within HP without my knowledge.
  • Hosts Drupal-based CMS/websites
  • Support
  • Documentation
  • Website uptime monitoring and alerting when site is down
Well suited for Drupal-based CMS websites. Less appropriate for non-Drupal-based CMS websites.
Acquia seems to be focused on Drupal-based CMS sites which means that it is not flexible and scalable to non-Drupal-based sites.
October 17, 2019

Acquia Platform Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
Acquia hosts our website and helped build it out. They continue to help with ongoing maintenance and improvements as we build out more of the site and add functionality.
  • Web hosting - Acquia provides the hosting for our website.
  • Ongoing support - Acquia helps us with ongoing maintenance on the platform.
  • Next-generation - Acquia keeps us up to date on best practices for the future of the web.
  • The DAM has some issues (downtime, linking) that should be avoided.
  • Some projects take longer than expected due to complexity.
Acquia has been a great platform for us. We're continuing to build out our site and the platform is letting us easily expand. The next big digital project is translating and localizing our site into 19 additional languages. With plugins, the Acquia platform is letting us do this with relative ease.
Kyle Taylor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used Acquia for our client's Drupal hosting needs. It was recommended to clients by our sales team, and used by our production team in conjunction with the client's technical team as well. Acquia Cloud does a great job simplifying the knowledge of Drupal hosting and provides a series of industry standard tools and development practices to implement with your site.
  • Provides a dev, test, and live environment for deployment
  • Varnish cache available to all levels of service
  • Easy to manage team roles and users
  • Cloud API for additional deployment hooks and processes
  • Account support is limited on the Cloud Professional plan and requires you to purchase support tickets for the smallest issues, whereas other providers usually provide basic support free of charge.
  • Acquia is very expensive, so unless you're an enterprise level partner, then it is likely out of your budget.
  • The online documentation could use a refresh in design and can be frustrating to search through for answers.
If your organization requires you to implement a multi-site architecture, Acquia is one of the few cloud hosting options that makes this easy for Drupal websites. You can easily create a new database through their web UI, update your site's files, and add domains to each environment. This process is simplified even further through the use of another product, Acquia Cloud Site Factory.
Zach Ettelman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
We currently use the Acquia platform to manage the hosting for our own Drupal website, as well as for our several of our client sites. Our agency and our clients use a variety of Acquia's suite of products including Acquia Cloud, Acquia Lift, Acquia BLT, and Acquia Lightning. Our agency is a Preferred Partner of Acquia and we work with several of their sales reps, account managers, and technical architects to manage our client projects. Acquia's offerings are top notch for Drupal websites and provide the best platform, uptime, and performance for our site and our client's sites. Using Acquia allows us to get our client's sites up running much quicker and smoother, allowing us to focus on the more custom implementation for a project, without the worries around having a secure, scalable platform to support our work.
  • Acquia has a variety of products and services that serve a variety of clients that span across many industries. The wide variety of use cases, supported by hundreds of case studies, make selling Acquia to our customers very easy.
  • Acquia's platform is secure, scalable, and designed specifically for Drupal allowing us to get projects started much smoother and quicker.
  • Acquia is always innovating and providing new products for their entire suite. Acquia's LIFT product is a game changing platform that is starting to provide a personalization solution meant for any size client and project website.
  • Acquia's pricing is sporadic across each product offering and for each industry vertical. Making pricing more standard across the board would help alleviate some of the doubt from our clients when they go to Acquia's site to see different products.
  • Acquia's BLT is a new and innovative product, but still lacks a lot of use cases. This comes with more implementation examples which will definitely come with time.
  • There is sometimes an inconsistency among different Acquia sales people and account managers. This results in a vastly different experience when bringing clients to Acquia. Mixed with Acquia's strange salesperson geographic/industry allocation, this has caused confusion for us and our clients. We'd love to see Acquia reps be more consistent across the board.
Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Sean Hanford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My team and I use and recommend Acquia Cloud Hosting for each of our client sites that are either self-hosted, or are using generic hosting solutions like DreamHost or DigitalOcean. Not that we have anything against either of those hosting companies; many of us have side-projects and freelance sites hosted there. But for enterprise-level site and repository management, client ease-of-use, basic to advanced levels of Drupal support, and a 99.95% infrastructure uptime SLA, Acquia stands far above their closest competition.
My organization sells its own software solutions that do not compete in any way with Acquia. In-fact, the company's business model is solely geared towards cloud-hosting higher-ed CRM solutions; from a basic, simple implementation of one of our entry-level solutions, all the way up to a managed solution with on-site support staff for the duration of the contract.
Web Services, the team I belong to, is normally an add-on item in the contract to provide website support and maintenance. Many of the schools we works with, like having a single company help them manage all of their Information Technology solutions. As a result, we are just a team of developers. no dedicated dev-ops or network infrastructure billets.
  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
  • This is a difficult question for me to answer, as I have seen the platform mature over the past few years and they recently, 3-6 months ago revamped their admin UI web interface that addressed some of their previous shortcomings. I don't ever have any difficulty finding what I need, when I need it on the admin UI. My first suggestion would be to review their documentation in some areas, which are still linked to the previous iteration of the web interface.
  • The majority of the services offered by Acquia Cloud Hosting are built on top of Amazon Web Services. As a result, some SSL certificates do not work well, or at all if they originate from Network Soutions (which have never worked), or GeoTrust (Equifax), VeriSign, and DigiCert, which on occasion produce SSL certificates that fail to work on Acquia Cloud.
  • Recently I have found that team management has a couple of limitations when the client is the "Organization administrator," and the role of "Team administrator" is assigned to myself or a member of my team. There are some links and page options that should be available to those of us assigned the role of Team Lead or Senior Developer within the Team Management structure, but we have had to contact support to update our permissions to be granted the appropriate access. It may be a result of their recent upgrade to the site, and regardless, support was able to fix our issue the same day we submitted a request.
In my experience, if you have a talented team of Drupal developers or even a single Drupal developer who has a firm grasp of Drupal, and you are an enterprise-level business or entity, there is no better solution out there. Although I failed to mention cost previously, which is certainly a consideration. If you are serious about your site and you have thousands or hundreds of thousands of site-visitors, the cost may not be an obstacle. For smaller organizations, or non-profits/NGOs, the cost may be prohibitive and you may want to explore a less expensive vendor, such as my second-choice, Pantheon, or even RackSpace (I live in San Antonio, and a good portion of the San Antonio Drupal User's Group is made up of some extremely talented Drupal developers; so I had to include them in here somewhere).
Jason Smith | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Acquia provides the managed Drupal hosting for a large suite of our web properties (anything currently using Drupal). The promise of Acquia is that should there be major security vulnerabilities or hardware related outages, that Acquia has significant knowledge of how to mitigate those issues without downtime or service interruption.
  • Deployment management is user friendly and developer extensible.
  • Rudimentary monitoring and logging is user friendly and accessible.
  • The Acquia team is on top of emerging threats, and where possible, silently mitigates the worst of them.
  • "Scheduled" maintenance windows are often non-negotiable, vague and too abrupt.
  • The support escalation is slower than would be expected from a provider focused on enterprise availability.
  • The platform is rigidly composed in a way that serves Acquia's need to serve a wide customer base, and is thus sometimes not ideal for your use case.
For mid to large companies trying Drupal for the first time, Acquia provides a strong support and educational system to better understand the needs of the platform. Longer term, there can be some strain when comparing on-premise or unmanaged costs with their cost tiers.
Score 4 out of 10
Vetted Review
Verified User
Review Source
Acquia Platform is used to hosts our website, which in addition to a mobile app, is how we deliver our services.
  • Drupal knowledge.
  • Good Development tools for code and environment management.
  • Monitoring is nonexistent. You need to tell them if/when your site goes down.
  • During an outage the service you get varies from OK to really poor; seems to depend on the resource assign.d
  • Pricing is impossible to understand, even their sales reps can't tell you.
Lately, their lack of support and monitoring has soured me on the platform. After all, if you can't count on them during a crisis you need to consider other options.
Eric Steinborn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
NYS Public Safety has chosen Acquia as our vendor of choice to host our Drupal sites. Many more areas of NYS are picking up the Acquia platform as well. Acquia solved a big problem for us in that we didn't have the expertise of hosting Drupal/PHP/MySQL that was required to provide us with world-class Enterprise support. Acquia has been available time and time again to fix our issues, and help us get our content out to the people of New York State. Without Acquia, we'd still be setting up and tuning servers. With Acquia as our partner, we have already shipped multiple sites, with many more in development.
  • Hosting
  • Support
  • Specially tuned environments
  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
How much money do you have, and how much support do you need?

Those are the biggest questions that you need to ask yourself when determining if you want to procure Acquia services. The cost for us was low compared to paying our own employees to run the type of system provided to us by Acquia. But the cost would be much higher for non-enterprise customers who are just looking to have their sites hosted for them. In the end, you get what you pay for - world-class Drupal hosting backed by highly effective customer support.
August 12, 2015

Choose Acquia

Tory Trone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Acquia's platform to host several of our websites. The web team uses Acquia services to host our global website. Having our sites hosted at Acquia means we get great service. The sites have a high uptime rate. We receive support and guidance for the website served by them. The sites themselves run fast and are stable on the Acquia platform.
  • Great amount of support. We have had problems occur on the site, and the Acquia technicians have us up and running in no time.
  • The hosting service is quick. With access to Varnish and Memcache we have cut down our page load times.
  • Acquia also has great associate services with other companies like New Relic. This is great because we get more than one time of service!
  • The knowledge base has improved over the years, but its ease of use could be better.
  • The backend tool UI needs a new "coat of paint".
  • Having more site environments to work with would be great.
If you are running a very small blog, then Acquia will be overkill for your use.
November 10, 2014

Acquia Drupal

Chris Hood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Acquia Drupal has transformed how Fox Broadcasting manages content. Implemented across our entire digital eco-system, Acquia has played an integral part in our move to support television everywhere and stream entertainment content across more than 15 platforms.
  • Reduced our internal development timelines and time to market by 80%
  • Decreased overall content management and marketing workflow schedules
  • Improved site performance by more than 110%
  • Not much
  • Send us free candy
  • Continue doing what they are doing
Acquia Drupal can be adapted for most every product, website or company need. Just ask.
Score 6 out of 10
Vetted Review
Verified User
Review Source
I had previously consulted and maintained a niche news publication site on Acquia. It was used by the marketing department to drive traffic for education equine enthusiasts and advertising products and services of the equine supplement technology company and their partners. The site provided news, educational and research content for the equine industry.
  • Simplifies installation of Drupal sites with one-click installations.
  • Development, staging, and production environments for a best-practice web development.
  • Access to git repos, databases, and backups that are all managed within the interface.
  • Continuous integration, code testing.
  • Additional access options.
It is particularly useful for quickly setting up environments that need significant customization and set up for continuous delivery. I would say Acquia is less appropriate for smaller scale sites that wouldn't necessarily need the separated environments.
Andy Thornton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The platform is optimised for Drupal and it leaves the developer to concentrate on the website itself and it's functionality.
  • Stable platform, optimised to Drupal best practices for performance.
Excellent platform, if you use Drupal and need high availability, you should seriously look at Acquia.