Acquia Digital Experience Platform Reviews

55 Ratings
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Score 7.7 out of 100

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Reviews (1-17 of 17)

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October 16, 2019
Jim MacLeod | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Acquia hosts our website and helped build it out. They continue to help with ongoing maintenance and improvements as we build out more of the site and add functionality.
  • Web hosting - Acquia provides the hosting for our website.
  • Ongoing support - Acquia helps us with ongoing maintenance on the platform.
  • Next-generation - Acquia keeps us up to date on best practices for the future of the web.
  • The DAM has some issues (downtime, linking) that should be avoided.
  • Some projects take longer than expected due to complexity.
Acquia has been a great platform for us. We're continuing to build out our site and the platform is letting us easily expand. The next big digital project is translating and localizing our site into 19 additional languages. With plugins, the Acquia platform is letting us do this with relative ease.
Read Jim MacLeod's full review
May 10, 2019
Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Acquia Platform is used to hosts our website, which in addition to a mobile app, is how we deliver our services.
  • Drupal knowledge.
  • Good Development tools for code and environment management.
  • Monitoring is nonexistent. You need to tell them if/when your site goes down.
  • During an outage the service you get varies from OK to really poor; seems to depend on the resource assign.d
  • Pricing is impossible to understand, even their sales reps can't tell you.
Lately, their lack of support and monitoring has soured me on the platform. After all, if you can't count on them during a crisis you need to consider other options.
Read this authenticated review
April 11, 2018
Kyle Taylor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used Acquia for our client's Drupal hosting needs. It was recommended to clients by our sales team, and used by our production team in conjunction with the client's technical team as well. Acquia Cloud does a great job simplifying the knowledge of Drupal hosting and provides a series of industry standard tools and development practices to implement with your site.
  • Provides a dev, test, and live environment for deployment
  • Varnish cache available to all levels of service
  • Easy to manage team roles and users
  • Cloud API for additional deployment hooks and processes
  • Account support is limited on the Cloud Professional plan and requires you to purchase support tickets for the smallest issues, whereas other providers usually provide basic support free of charge.
  • Acquia is very expensive, so unless you're an enterprise level partner, then it is likely out of your budget.
  • The online documentation could use a refresh in design and can be frustrating to search through for answers.
If your organization requires you to implement a multi-site architecture, Acquia is one of the few cloud hosting options that makes this easy for Drupal websites. You can easily create a new database through their web UI, update your site's files, and add domains to each environment. This process is simplified even further through the use of another product, Acquia Cloud Site Factory.
Read Kyle Taylor's full review
September 15, 2017
Zach Ettelman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source
We currently use the Acquia platform to manage the hosting for our own Drupal website, as well as for our several of our client sites. Our agency and our clients use a variety of Acquia's suite of products including Acquia Cloud, Acquia Lift, Acquia BLT, and Acquia Lightning. Our agency is a Preferred Partner of Acquia and we work with several of their sales reps, account managers, and technical architects to manage our client projects. Acquia's offerings are top notch for Drupal websites and provide the best platform, uptime, and performance for our site and our client's sites. Using Acquia allows us to get our client's sites up running much quicker and smoother, allowing us to focus on the more custom implementation for a project, without the worries around having a secure, scalable platform to support our work.
  • Acquia has a variety of products and services that serve a variety of clients that span across many industries. The wide variety of use cases, supported by hundreds of case studies, make selling Acquia to our customers very easy.
  • Acquia's platform is secure, scalable, and designed specifically for Drupal allowing us to get projects started much smoother and quicker.
  • Acquia is always innovating and providing new products for their entire suite. Acquia's LIFT product is a game changing platform that is starting to provide a personalization solution meant for any size client and project website.
  • Acquia's pricing is sporadic across each product offering and for each industry vertical. Making pricing more standard across the board would help alleviate some of the doubt from our clients when they go to Acquia's site to see different products.
  • Acquia's BLT is a new and innovative product, but still lacks a lot of use cases. This comes with more implementation examples which will definitely come with time.
  • There is sometimes an inconsistency among different Acquia sales people and account managers. This results in a vastly different experience when bringing clients to Acquia. Mixed with Acquia's strange salesperson geographic/industry allocation, this has caused confusion for us and our clients. We'd love to see Acquia reps be more consistent across the board.
Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Read Zach Ettelman's full review
October 17, 2017
Sean Hanford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My team and I use and recommend Acquia Cloud Hosting for each of our client sites that are either self-hosted, or are using generic hosting solutions like DreamHost or DigitalOcean. Not that we have anything against either of those hosting companies; many of us have side-projects and freelance sites hosted there. But for enterprise-level site and repository management, client ease-of-use, basic to advanced levels of Drupal support, and a 99.95% infrastructure uptime SLA, Acquia stands far above their closest competition.
My organization sells its own software solutions that do not compete in any way with Acquia. In-fact, the company's business model is solely geared towards cloud-hosting higher-ed CRM solutions; from a basic, simple implementation of one of our entry-level solutions, all the way up to a managed solution with on-site support staff for the duration of the contract.
Web Services, the team I belong to, is normally an add-on item in the contract to provide website support and maintenance. Many of the schools we works with, like having a single company help them manage all of their Information Technology solutions. As a result, we are just a team of developers. no dedicated dev-ops or network infrastructure billets.
  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
  • This is a difficult question for me to answer, as I have seen the platform mature over the past few years and they recently, 3-6 months ago revamped their admin UI web interface that addressed some of their previous shortcomings. I don't ever have any difficulty finding what I need, when I need it on the admin UI. My first suggestion would be to review their documentation in some areas, which are still linked to the previous iteration of the web interface.
  • The majority of the services offered by Acquia Cloud Hosting are built on top of Amazon Web Services. As a result, some SSL certificates do not work well, or at all if they originate from Network Soutions (which have never worked), or GeoTrust (Equifax), VeriSign, and DigiCert, which on occasion produce SSL certificates that fail to work on Acquia Cloud.
  • Recently I have found that team management has a couple of limitations when the client is the "Organization administrator," and the role of "Team administrator" is assigned to myself or a member of my team. There are some links and page options that should be available to those of us assigned the role of Team Lead or Senior Developer within the Team Management structure, but we have had to contact support to update our permissions to be granted the appropriate access. It may be a result of their recent upgrade to the site, and regardless, support was able to fix our issue the same day we submitted a request.
In my experience, if you have a talented team of Drupal developers or even a single Drupal developer who has a firm grasp of Drupal, and you are an enterprise-level business or entity, there is no better solution out there. Although I failed to mention cost previously, which is certainly a consideration. If you are serious about your site and you have thousands or hundreds of thousands of site-visitors, the cost may not be an obstacle. For smaller organizations, or non-profits/NGOs, the cost may be prohibitive and you may want to explore a less expensive vendor, such as my second-choice, Pantheon, or even RackSpace (I live in San Antonio, and a good portion of the San Antonio Drupal User's Group is made up of some extremely talented Drupal developers; so I had to include them in here somewhere).
Read Sean Hanford's full review
May 27, 2016
Jason Smith | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Acquia provides the managed Drupal hosting for a large suite of our web properties (anything currently using Drupal). The promise of Acquia is that should there be major security vulnerabilities or hardware related outages, that Acquia has significant knowledge of how to mitigate those issues without downtime or service interruption.
  • Deployment management is user friendly and developer extensible.
  • Rudimentary monitoring and logging is user friendly and accessible.
  • The Acquia team is on top of emerging threats, and where possible, silently mitigates the worst of them.
  • "Scheduled" maintenance windows are often non-negotiable, vague and too abrupt.
  • The support escalation is slower than would be expected from a provider focused on enterprise availability.
  • The platform is rigidly composed in a way that serves Acquia's need to serve a wide customer base, and is thus sometimes not ideal for your use case.
For mid to large companies trying Drupal for the first time, Acquia provides a strong support and educational system to better understand the needs of the platform. Longer term, there can be some strain when comparing on-premise or unmanaged costs with their cost tiers.
Read Jason Smith's full review
May 15, 2015
Eric Steinborn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
NYS Public Safety has chosen Acquia as our vendor of choice to host our Drupal sites. Many more areas of NYS are picking up the Acquia platform as well. Acquia solved a big problem for us in that we didn't have the expertise of hosting Drupal/PHP/MySQL that was required to provide us with world-class Enterprise support. Acquia has been available time and time again to fix our issues, and help us get our content out to the people of New York State. Without Acquia, we'd still be setting up and tuning servers. With Acquia as our partner, we have already shipped multiple sites, with many more in development.
  • Hosting
  • Support
  • Specially tuned environments
  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
How much money do you have, and how much support do you need?

Those are the biggest questions that you need to ask yourself when determining if you want to procure Acquia services. The cost for us was low compared to paying our own employees to run the type of system provided to us by Acquia. But the cost would be much higher for non-enterprise customers who are just looking to have their sites hosted for them. In the end, you get what you pay for - world-class Drupal hosting backed by highly effective customer support.
Read Eric Steinborn's full review
August 12, 2015
Tory Trone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Acquia's platform to host several of our websites. The web team uses Acquia services to host our global website. Having our sites hosted at Acquia means we get great service. The sites have a high uptime rate. We receive support and guidance for the website served by them. The sites themselves run fast and are stable on the Acquia platform.
  • Great amount of support. We have had problems occur on the site, and the Acquia technicians have us up and running in no time.
  • The hosting service is quick. With access to Varnish and Memcache we have cut down our page load times.
  • Acquia also has great associate services with other companies like New Relic. This is great because we get more than one time of service!
  • The knowledge base has improved over the years, but its ease of use could be better.
  • The backend tool UI needs a new "coat of paint".
  • Having more site environments to work with would be great.
If you are running a very small blog, then Acquia will be overkill for your use.
Read Tory Trone's full review
November 10, 2014
Chris Hood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Acquia Drupal has transformed how Fox Broadcasting manages content. Implemented across our entire digital eco-system, Acquia has played an integral part in our move to support television everywhere and stream entertainment content across more than 15 platforms.
  • Reduced our internal development timelines and time to market by 80%
  • Decreased overall content management and marketing workflow schedules
  • Improved site performance by more than 110%
  • Not much
  • Send us free candy
  • Continue doing what they are doing
Acquia Drupal can be adapted for most every product, website or company need. Just ask.
Read Chris Hood's full review
July 18, 2017
Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
I had previously consulted and maintained a niche news publication site on Acquia. It was used by the marketing department to drive traffic for education equine enthusiasts and advertising products and services of the equine supplement technology company and their partners. The site provided news, educational and research content for the equine industry.
  • Simplifies installation of Drupal sites with one-click installations.
  • Development, staging, and production environments for a best-practice web development.
  • Access to git repos, databases, and backups that are all managed within the interface.
  • Continuous integration, code testing.
  • Additional access options.
It is particularly useful for quickly setting up environments that need significant customization and set up for continuous delivery. I would say Acquia is less appropriate for smaller scale sites that wouldn't necessarily need the separated environments.
Read this authenticated review
December 09, 2014
Andy Thornton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The platform is optimised for Drupal and it leaves the developer to concentrate on the website itself and it's functionality.
  • Stable platform, optimised to Drupal best practices for performance.
Excellent platform, if you use Drupal and need high availability, you should seriously look at Acquia.
Read Andy Thornton's full review
June 03, 2014
Aj Blosser | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We've been using Drupal for 6 years and Acquia Cloud for 1. Both have changed the way we work. Acquia support is great, I definitely recommend giving them a call!
  • CMS
  • Web applications
  • User security
  • Admin interface could use some work
  • I wish we could host non-Drupal stuff on the cloud
  • Node.js support would be great
Acquia Cloud is great if you're looking for an enterprise level Drupal hosting solution.
Read Aj Blosser's full review
January 16, 2014
Ivo Radulovski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
Acquia Cloud is the GOTO platform if you want to develop and maintain a scalable Drupal project. It makes the development workflow very easy as well as the life of your developers. With it's easy to understand interface developers can focus on what they can do best. Develop great products. Also Acquia Cloud can handle great traffic peaks and make sure you stay online.
  • development workflow
  • scaling
  • support
  • not sure
the scenarios are many where Acquia Cloud fits. No matter if you are a community site and want to get a free platform. No matter if you are a single developer who wants to make use of the development workflow for his clients or a multinational enterprise that is handling all it's projects on the cloud.
Read Ivo Radulovski's full review
September 12, 2013
Bret Peters | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The Acquia open cloud platform allows us to easily deliver scalability, security, and high performance to our customers as we develop and launch sites.
  • We are able to leverage Acquia's professional services team for architecture consulting as needed for complex projects.
  • Acquia's large partner network provides us with the ability to quickly and easily find resources to support Drupal projects.
  • The Acquia Cloud's increasing functionality means increased complexity.
Free Hello Drupal Training is a great way no-cost way to get started with the Acquia Cloud in just a few hours.
Read Bret Peters's full review
August 24, 2015
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It was the hosting platform for our main website. It was used only by the internet team, and allowed us to scale our site and develop a continuous integration strategy around Drupal.
  • Drupal expertise
  • Products that have ease of use
  • Solid systems built on AWS
  • It was difficult getting Varnish caches to clear because we used a CDN.
  • Their highest tiers can be quite expensive.
  • They leverage a Drupal multi-site, but a distro-based solution such as the one offered by Pantheon is more enterprise ready.
If their business requires more than just Drupal, for example WordPress, Magento etc.
Read this authenticated review
September 11, 2013
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • True turnkey solution.
  • Reduces Total Cost of Ownership.
  • Scalability and flexibility – with extensibility.
  • Pricing follows step function so there's a big leap from 'basic' to 'bells and whistles' - would be nice to have something in between.
Read this authenticated review

Acquia Digital Experience Platform Scorecard Summary

Feature Scorecard Summary

Role-based user permissions (9)
API (8)
Internationalization / multi-language (7)
WYSIWYG editor (5)
Code quality / cleanliness (7)
Admin section (8)
Page templates (4)
Library of website themes (4)
Mobile optimization / responsive design (4)
Publishing workflow (6)
Form generator (3)
Content taxonomy (5)
SEO support (6)
Bulk management (6)
Availability / breadth of extensions (7)
Community / comment management (6)

What is Acquia Digital Experience Platform?

The Acquia Digital Experience Platform is a digital experience and content management platform that supports Drupal-based development tools, hosting services, site building, CDN and web security, and also provides marketing automation, and cross-channel campaign management.

The vendor says that global organizations uses the Acquia Digital Experience Platform to unify content, community, and commerce. Additionally, the vendor says that users can deploy and manage one or several sites without compromising brand or creating governance chaos. The vendor’s value proposition is that through its real-time customer analytics and personalization, users can deliver the right experience, at the right time, to the right device.

Acquia Digital Experience Platform Features

Web Content Creation Features

Has featureWYSIWYG editor
Has featureCode quality / cleanliness
Has featureContent versioning
Has featureAdmin section
Has featurePage templates
Has featureLibrary of website themes
Has featureMobile optimization / responsive design
Has featurePublishing workflow
Has featureForm generator
Has featureContent scheduling

Web Content Management Features

Has featureInternal content search
Has featureContent taxonomy
Has featureSEO support
Has featureBrowser compatibility
Has featureBulk management
Has featurePage caching
Has featureAvailability / breadth of extensions
Has featureBuilt-in e-commerce / shopping cart
Has featureE-commerce / shopping cart extension
Has featureCommunity / comment management
Has featureImport / export
Has featureWebsite analytics

Platform & Infrastructure Features

Has featureAPI
Has featureInternationalization / multi-language

Security Features

Has featureRole-based user permissions
Has featureMulti-factor authentication
Has featureUser-level audit trail
Has featureVersion history
Has featureSimple roll-back capabilities

CMS programming language or framework Features

Has featurePHP

Acquia Digital Experience Platform Screenshots

Acquia Digital Experience Platform Video

Acquia Digital Experience Platform

Acquia Digital Experience Platform Integrations

Acquia Digital Experience Platform Competitors

Acquia Digital Experience Platform Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Acquia Digital Experience Platform Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar
Live Chat

Acquia Digital Experience Platform Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Acquia Digital Experience Platform's best feature?

Reviewers rate WYSIWYG editor highest, with a score of 10.

Who uses Acquia Digital Experience Platform?

The most common users of Acquia Digital Experience Platform are Mid-size Companies from the Unknown industry.