Small Biz perspective
July 12, 2023

Small Biz perspective

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Drupal Cloud

Modules Used

  • Cloud Platform
  • Cloud IDE

Overall Satisfaction with Acquia Digital Experience Platform

We have been using the Acquia platform for all our customer website projects for the last 12 years. Our projects are large, complex, busy websites for demanding customers. The platform makes our development and operating work easy. The platform is secure, and their support team is prompt and cooperative. That helps.

Pros

  • Ability to manage multiple environments well
  • The Cloud IDE, which is a recent innovation
  • Security has been great. Never had a problem thus far.

Cons

  • Acquia is very innovative with the platform. No suggestions
  • Peace of mind with the hosting and operating of our websites. Hard to put a number on this
The platform architecture and customizable features make it very scalable and flexible

Do you think Acquia Digital Experience Platform delivers good value for the price?

Yes

Are you happy with Acquia Digital Experience Platform's feature set?

Yes

Did Acquia Digital Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Acquia Digital Experience Platform go as expected?

Yes

Would you buy Acquia Digital Experience Platform again?

Yes

It is a bit pricey compared to alternatives but we found it be well worth the premium. We use it for our customers and so obviously the customer needs to be agreeable to the higher cost. However, the extra cost is still a small fraction of the overall operating cost.

Acquia Digital Experience Platform Feature Ratings

Digital Experience Platform ()
Not Rated
Not Rated
WYSIWYG editor
Not Rated
Code quality / cleanliness
Not Rated
Admin section
Not Rated
Page templates
Not Rated
Library of website themes
Not Rated
Mobile optimization / responsive design
Not Rated
Publishing workflow
Not Rated
Form generator
Not Rated
Not Rated
Content taxonomy
Not Rated
SEO support
Not Rated
Bulk management
Not Rated
Availability / breadth of extensions
Not Rated
Community / comment management
Not Rated
Customer experience management ()
Not Rated
Results and Analysis ()
Not Rated
Not Rated
API
Not Rated
Internationalization / multi-language
Not Rated
10.0
Role-based user permissions
10

Acquia Digital Experience Platform Support

Every time we have had an issue, Acquia support has responded promptly and worked with us as a team to solve the problem. The Acquia support team is global and we have literally had interactions with all of their support offices, yet the experience has been the same - top notch
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
No, we have not purchased premium support because we have never felt the need to given our own expertise and the help from the regular Acquia support
I think the Acquia support team is always exceptional - prompt, have a solution, and are polite and pleasant - all through just email

Comments

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