Acquia Digital Experience Platform

If you use Drupal CMS, whether a simple or complex site, Acquia seems like a great partner. If you are considering moving to Acquia and Drupal, I would probably only go this route if you have Drupal development support. While the simple sites are easily maintained through Acquia's RA branch, I think that there are cheaper options for basic sites. Acquia is strong at supporting Drupal hosting, but since there will likely be a separate development team, it creates a bit of a challenge when something goes wrong to figure out if it is an Acquia problem (typically not) or a development problem (usually the case for our issues).

Incentivized

• Acquia keeps the site up and available. I don't think we've had a second of downtime caused by Acquia.
• Their administration UI makes it pretty easy to manage the websites at a high level. Check stats, change key configuration values, backup code and databases, manage SSL, create support tickets and manage development teams (users).
• Their support team can do performance reviews of your website and give you tips for improving performance.

Incentivized

• the support portal can be hit and miss. sometimes there are very helpful people who get back to you in a timely manner, but more often there's a lot of lag time for the ticket to get picked up and in between responses, which can also be less than helpful.
• it seems like the different departments within acquia (support, management, build teams) don't communicate with each other.
• because features are so dense and granular, sometimes the workflow or how they are connected can be really complex to access.

Incentivized

We're moving away from Drupal as a platform. Drupal 8 and 9 were simply too overburdened and difficult to maintain compared to other offerings. PHP seems like a dying language so we are currently in the process of migrating all of our Drupal 7 functionality and custom modules to a Python/Django/Wagtail platform. This doesn't mean Acquia isn't a great service, they are professional and top-knotch, but the only way we'd say with them is if I didn't complete the migration.

Incentivized

It's a great user interface. It's always being updated and I've never noticed a bad update that increased the complexity or reduced

Incentivized

They are absolutely fabulous and have never dropped the ball in 8 years of us being on the platform. If it wasn't for Drupal 8/9 being unrealistically complicated compared to other offerings like Django/Wagtail we'd be still with Acquia and Drupal.

Incentivized

It was implemented when I got there. I don't know how it was prior.

Incentivized

Acquia Cloud is more of a hands-off approach to Drupal hosting - get the code on the server and that's basically it. AWS on the other hand requires more specialized server and networking knowledge to support a site. Our company wants to focus on content deliver and not on being a "server support" organization, so Acquia makes more sense for us

Incentivized

Since the beginning of the website rebuild project, our agency gathered our needs and expectations. We also shared several technical or SEO specifications, and they have been able to fully adapt the software to our needs, in order to create a custom interface that we can easy use on a daily-basis.

Incentivized

• When our site first launched, we had some negative experiences with throughput on our site. Eventually, this was resolved, but it took a lot of work with Acquia engineers.
• Acquia Digital Experience Platform has helped us with a few situations where our in-house tech expertise needed the advice to solve a problem, even though this wasn't really within the purview of their support contract with us.

Incentivized