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227 Ratings
15 Ratings
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Score 9.3 out of 100

Blackbaud Education Management Solutions

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227 Ratings
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Score 7.5 out of 100

Attribute Ratings

  • Blackbaud Education Management Solutions is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.0

ACTIVE Education

50%
2 Ratings
7.6

Blackbaud Education Management Solutions

76%
119 Ratings

Likelihood to Renew

ACTIVE Education

N/A
0 Ratings
7.5

Blackbaud Education Management Solutions

75%
9 Ratings

Usability

ACTIVE Education

N/A
0 Ratings
6.5

Blackbaud Education Management Solutions

65%
5 Ratings

Support Rating

ACTIVE Education

N/A
0 Ratings
7.0

Blackbaud Education Management Solutions

70%
183 Ratings

Ease of integration

ACTIVE Education

N/A
0 Ratings
7.2

Blackbaud Education Management Solutions

72%
22 Ratings

Likelihood to Recommend

Active Network, LLC

Really like the appearance of reporting and the web booking.
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Blackbaud

A good, and constantly improving solution for private schools. I don't know that a lot of its functionality would be well suited to public schools, but maybe? The integration with other Blackbaud software is a huge plus for us, as we have several of their other products including their flagship Raiser's Edge. Smaller schools may not need the sophistication of Blackbaud solutions, and it is not an inexpensive option.
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Pros

Active Network, LLC

  • Separation of payer and the person attending the activity. For example: children incur charges, but the parent is responsible for paying them.
  • Fast - in our old system there was a delay while customers waited for the system to respond.
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Blackbaud

  • Seamless integration between the LMS, EMS and SIS modules
  • Real-time, effective chat support helps me not only with urgent needs but also to work through possibilities for increasing how we use the product.
  • Feature upgrades monthly that respond to voiced needs from users
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Cons

Active Network, LLC

  • I really like the look and feel of ActiveNet Reporting, but it isn't extremely customizable. Maybe there is something I am missing, but other employees have shared that same feedback.
  • It would be nice to have the system synchronize with other software we use. (EMS, StarRez, etc.) When planning conferences, we currently have hotel guests and registration that we would like to share information for through each system. Currently it is just double data entry.
  • Would like to be able to add more resources and details to a room booking and have the corresponding departments be notified of the order/track inventory.
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Blackbaud

  • Forms - lack of conditional questions
  • Gradebook -lack of links to assignments
  • Not being able to customize displays, for example, Grading tab - we just finished 1st semester and teachers could only see the current quarter but not the 1st one which is still part of the first semester. Lack of customization in assessments.
  • Scheduling- even though re-running generating schedules, we're still getting a high number of unscheduled students. Lack of being able to limit the number of scheduled classes in a row for teachers.
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Pricing Details

ACTIVE Education

Starting Price

Editions & Modules

ACTIVE Education editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Blackbaud Education Management Solutions

    Starting Price

    Editions & Modules

    Blackbaud Education Management Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      Active Network, LLC

      No answers on this topic

      Blackbaud

      It is a solid product. We have some issues with the capabilities of the website building components and the out dated technology behind its communications software but overall Blackbaud Education Management Software services to combine numerous functions into one product.
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      Usability

      Active Network, LLC

      No answers on this topic

      Blackbaud

      Blackbaud EMS is very usable from my perspective. I am a power user and get lots of valuable functionality. It is, however, a complex system. Sometimes necessarily complex to accommodate flexibility for diverse customer needs. Some complexity seems unnecessary and/or hold-over functionality from earlier versions; nice to see this type being evolved away from over time. It is valuable to receive regular updates to the system along with good release notes of what changed and notices of significant changes in advance.
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      Support Rating

      Active Network, LLC

      No answers on this topic

      Blackbaud

      Decent support however the chat feature can take a great amount of time out of the workday. If for instance you are waiting for someone to respond in the chat and there is a fire drill, if you are not responding within a few minutes, you are disconnected and have to start all over again. It would be great if you could submit your problem and then whoever has the most experience, can respond. The training in the Blackbaud University is good but also time-consuming - a 3 hr training in the middle of a workday is a lot to ask. I like the 90-minute sessions. It would also be great to offer a shorter webinar to update on any changes implemented. Other than the email I subscribed to, there is no information on how these updates actually work.
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      Alternatives Considered

      Active Network, LLC

      ACTIVE Network allowed: grouping of classes, good interface, allowed importing of records, complex payment plans, per class fee structures, user fees, and trial classes.
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      Blackbaud

      Blackbaud K-12 is very similar. I feel like I would be trading one set of issues for another so it's kind of a wash. We are very much hooked into the Blackbaud website with our Google SSO, SmartTuition, and Schooldoc integrations. It would be difficult for us to transition. That is the main reason I haven't really entertained other web firms.
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      Return on Investment

      Active Network, LLC

      • Not sure yet.
      • It is newer to me and my department.
      • Double data entry which is just extra man hours.
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      Blackbaud

      • Negative - The rollout is brutal. Blackbaud said it could happen in 6 months, but that is definitely not a reality. It will take well over a year, and one complete school cycle to actually integrate everything correctly.
      • Positive - The amount of time saved in data processing has allowed our office to become more involved in other areas of the school.
      • Positive - The ease of having everything in [one] place, from inquiry to application to contracts and course registration, has been a HUGE benefit to our applicants and their families.
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      Screenshots

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