Addigy vs. SuperOps.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Addigy
Score 10.0 out of 10
N/A
Addigy in Miami provides a cloud-based IT management platform for managing an Apple ecosystem (all Macs and iOS devices). The Addigy platform provides the user with the ability to manage assets from anywhere in the world and deliver: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, and Profile/Configuration Management.N/A
SuperOps.ai
Score 5.8 out of 10
N/A
SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform. The platform also helps MSPs manage their clients, projects and IT documents from a single place.
$59
per month per user
Pricing
AddigySuperOps.ai
Editions & Modules
No answers on this topic
Standard (PSA only)
$59
per month per user
Standard (RMM only)
$79
per month per user
PRO (Unified Basic )
$99
per month per user
Super (Unified Advanced)
$129
per month per user
Offerings
Pricing Offerings
AddigySuperOps.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
AddigySuperOps.ai
Features
AddigySuperOps.ai
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Addigy
-
Ratings
SuperOps.ai
4.3
2 Ratings
53% below category average
Remote monitoring00 Ratings4.32 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Addigy
-
Ratings
SuperOps.ai
4.5
2 Ratings
46% below category average
Patch Management00 Ratings4.72 Ratings
Policy-based automation00 Ratings4.32 Ratings
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User Ratings
AddigySuperOps.ai
Likelihood to Recommend
7.1
(5 ratings)
4.7
(2 ratings)
Usability
-
(0 ratings)
4.7
(2 ratings)
User Testimonials
AddigySuperOps.ai
Likelihood to Recommend
Addigy
It is more suited for a environment were all they used is Apple devices. it make sit more complex to manage more then 1 portal for the same users the inly difference is them having Windows vs Mac OS. It is great to create profile with rules and manage your employees and track what they are doing
Read full review
SuperOps.ai
SuperOps.ai is positioned to be and continues to move itself in ways to be the best MSP platform available. Their PSA is so easy to work with it could easily reach past the IT industry as a service delivery platform for nearly any other vertical utilizing service professionals. SuperOps.ai doesn't work well for companies requiring complex tax assessment and calculations like telcos. They are slated to address this in the near future. (Written in 07/2024)
Read full review
Pros
Addigy
  • Easy to use
  • Support is always reachable
  • Built-in profile manager
  • Constantly evolving
Read full review
SuperOps.ai
  • RMM automations
  • Innovative multitasking via tab layout
  • Scripting outputs and feedback
  • Pace of development
  • Accessibility of staff, support, and community
  • Contract mangement
Read full review
Cons
Addigy
  • security risk
  • UI could use improvement
  • slow response
Read full review
SuperOps.ai
  • Unreliable uptime – Frequent outages disrupt operations.
  • Poor support – Slow response times and unhelpful assistance.
  • Limited integrations – Lacks compatibility with key third-party tools.
  • Buggy interface – Glitches make navigation frustrating and inefficient.
  • Downtime all the time
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Usability
Addigy
No answers on this topic
SuperOps.ai
In my opinion, SuperOps.ai is unreliable and inefficient. I feel frequent downtime makes it impossible to access critical data, and when issues arise, support is slow and unhelpful. In our case, we repeatedly requested access to backups, but they failed to provide a solution, leaving our business paralyzed during outages. Instead of streamlining operations, I believe it created more problems and wasted our time.
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Alternatives Considered
Addigy
Adiggy is robust but bitdefender makes it 100% better since your able to add both Windows and Apple devices and manage them and see them on the same site push updates and remote into them . Able to group them by categories and change depending on the priority that you would filter them by
Read full review
SuperOps.ai
We haven't seen this pace of development or support from any other player in the market both newer entrants and veteran competitors alike
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Return on Investment
Addigy
  • Centralized Management for Multiple clients
  • Efficient access to data
Read full review
SuperOps.ai
  • Wasted time and resources – Constant troubleshooting reduced productivity.
  • Loss of revenue – Downtime and system failures disrupted client services.
  • Increased operational costs – Had to invest in alternative solutions due to platform issues.
  • Negative client impact – Poor performance damaged trust and credibility with customers.
Read full review
ScreenShots

SuperOps.ai Screenshots

Screenshot of TicketingScreenshot of Asset management