Aderant Handshake vs. Socialtext (discontinued)

The user of Handshake takes a certain amount of user computer literacy and the user needs to be resourceful. When building our site, I needed to google quite a bit. On the contrary, if budget allows, Handshake developers will do it all for you.

Incentivized

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• The main reason we got Handshake was to display visual gadgets for our accounting systems. We always provided spreadsheet type reports, but pictures and more engaging. Attorney gets a dashboard in real time of where they stand financially.
• Additional use as FAQ's in different departments in the firm, that is, accounting, IT, and office services.
• Knowledgebase - How to's and software.

Incentivized

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Documentation is weak, but hopefully, since Aderant just acquired the company, that will improve

Incentivized

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

None. Always need about Handshake's interface with Aderant, way before Aderant purchased them. Seemed like a natural fit.

Incentivized

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Hard to say, but ultimately putting knowledge in the hands of fee earners immediately it is positive.

Incentivized

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions