AdvancedMD vs. CGM Medisoft

It would be well suited for an initial user. If you are starting a practice and have nothing in place, it might be great. However, if you are a current EMR user of a different platform and have more than a hundred patients; don’t waste your time. This is a hands-off company that, in my opinion, will do nothing to support your efforts. We have a practice of 11,000 patients and would have had to hire 2 FTE’s to print all the patient data and upload it individually.

For smaller practices that do not bill insurance, Medisoft may be a bit more than they really need. However, if they desire the ability to track patient appointments and financials all in one place, as well as run detailed reports on practice data, this still may be a good option.

• They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
• The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
• Our dedicated customer support representative (Breah Teed) has exceeded our expectations.

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• Medisoft is relatively easy to use.
• There are a lot of customizable features.
• Training users on the product is not a long process because it is intuitive.

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• Adding and Deleting provider columns complicated.
• Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
• Working electronic insurance error reports in the system was a nightmare.

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• Medisoft is hard to teach to new employees.

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Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.

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I've only reached out a couple of times and after being bounced around a few times I simply asked for our internal team to look into the particular question I had. I believe they had some turnover at the time but my experience wasn't great.

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I have been through implementation of ADP AdvancedMD at other companies and it went smoothly

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ADP AMD is much easier to learn and navigate than most all of the systems I have worked with, including Greenway and Centricity. The only thing I liked better in Centricity was the ability to run more customized reports, but overall, I would choose AMD any day over those two.

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I prefer Medisoft due to ease of use, functionality and custom report features. In my experience with other software programs I found them to be either less user friendly or lacking in key features that we require for our particular practice.

• We are paying over 5K for absolutely nothing.
• We believe this company does not concern itself with the end-user.
• We identified a large lack of ethics in the organization.

• Medisoft is a good product, but I feel the cost of assurance is too high.
• With all the different components each being billed separately adds up quickly.
• Keeping patient charts/bills up to date is pretty easy.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info