Cisco 8540 Wireless Controller vs. Extreme Wireless Access Points

[Cisco 8540 Wireless Controller's] software quality has been shed in recent years. The only problem I have with it is its inability to work with older Cisco Access Points. However, that's to be expected for any deployment. While the controller's UI works well, some areas could be improved. API integrations lack flexibility. [I feel] it's time for policy redesign. It can be a little difficult to determine coding quality.

Incentivized

The Extreme access point solution has been used in the cooperative scenario with VLANs for employees in access through 802.1x authentication and also for guests through the captive portal that allows access of people for a limited time and prior registration. The equipment has great performance and connection speed and supports a high density of users connected at the same time without lag and crashes. The management of this equipment is being carried out through software with cloud management and is accessed by our infrastructure team to configure and monitor alerts.

Incentivized

• The GUI on the Cisco 8540 WLC is much better designed than other Cisco products. Its easy to navigate between the different settings to find what is needed.
• The AP groups allows touching multiple APs at one time.
• It also allows us to create standard SSIDs that can be used at all sites that connect back to it, this saves a lot of time instead of hitting each site with a local controller.

Incentivized

• Extremely easy to provision new devices, once the profiles are set up, due to centralized management
• Very quick provisioning of new devices, due to centralized management and predefined profiles

Incentivized

• Code quality is a bit hit and miss. This will be great for a while, then things will be bad for a while, then we'll do it again. The UI of the controller works, but could do with a refresh, and I would like to see some improvement on layout and organization.
• The constant code/firmware upgrades and the QA of new code could be better.
• Maybe the compatibility with old Cisco Access Points could be improved, but it's normal in all kinds of deployments.

Incentivized

• In my experience, licensing has become a nightmare. Licensing must be tied to a device, they also won't let you activate used units from other companies if they are donated or purchased third-party.
• Customer service is outsourced overseas.
• In my experience, technicians are incentivized to close tickets quickly - whether the issue has been fixed or not - which can be frustrating to work with.

Incentivized

Very well made product. Very stable. We have had no issues administering the 8540.

Incentivized

It has worked for us as advertised with little technical issues. The system has been stable with no major downtime.

Incentivized

It is a better product. The evolution is positive.

Incentivized

Support was always responsive and willing to help, but at times did not know when to call it and send a replacement to stop the bleeding. I respect that fact that they wanted to get the solution working, and the wanting to learn more and understand, but at times you cant do that at the expense of the customer.

Incentivized

We have [done] some work before with the Cisco 3504 product, but the more recent Cisco 8540 Wireless Controller provides a wider range of capabilities for managing the wireless network and each individual device [and] also being able to handle more users. Unfortunately, we didn't test and deploy equivalent products from other concurrent companies.

The Aerohive wireless devices are comparable to Cisco's wireless solution, in regard to performance, features, and management. But the cost of utilizing Cisco Wireless Access Points versus using the Aerohive access points is staggering. Since our wireless access points do not maintain a constant heavy load, we chose a more cost effective solution and have not had many issues with them.

Incentivized

• The Cisco 8540 Wireless Controller allows you to reduce your hardware footprint of wireless controllers deployed in your environment. Instead of having a controller per site deployed, you can have a couple of 8540 controllers in your data center that can handle up 6000 Access Points.
• Some of the savings on hardware cost is offset by the cost of redundant WAN circuits. The access points will continue to function when connectivity to the Cisco 8540 Wireless Controller is unreachable, but it will not allow any new connections in that wireless environment.

Incentivized

• Less downtime to our business units that use Aerohive
• Radios are very compatible with most wireless devices out today
• I spend less time managing Aerohive than any other wireless product

Incentivized