Aerohive-Needs work
December 16, 2019

Aerohive-Needs work

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Aerohive Wireless (legacy products)

Overall Satisfaction with ExtremeWireless

The Aerohive Wireless wifi solution was implemented at our corporate office, along with customers we support. It addressed the issue of centralized management of a wifi solution, and one of the first to provide such service in the industry. We have since replaced it at our corporate office with another solution, but it was a good starting point learning this type of technology.

Pros

  • The web portal is easy to maneuver
  • It took a bit to understand the flow of setting up a new client or site

Cons

  • The web portal could use a facelift and be more streamlined like the Meraki portal.
  • Communication with the APS- specifically applying firmware upgrades. That process was extremely buggy, and many times I had to get to the AP and factory default it because it would get stuck in the upgrade process and not complete the cycle. That was very inconvenient for places such as University halls where the AP was mounted 20+ feet on the ceiling and having the rent a lift to reset the AP.
  • A positive impact was the exposure to a centralized management platform, which was still new in the industry.
  • A negative would be the hours spent troubleshooting APS because of failed firmware upgrades. This includes gaining access to the AP for a factory default in areas not easily accessible, which in turn extended the downtime of the solution in that area of the office/building
Aerohive wireless stacks up well with other vendors listed when it comes to centralized management. Being one of the first vendors to offer web-based management, I feel that they had the lead in that area, but lost it to the likes of Meraki and other solutions.

Do you think Extreme Wireless Access Points delivers good value for the price?

Not sure

Are you happy with Extreme Wireless Access Points's feature set?

Yes

Did Extreme Wireless Access Points live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Extreme Wireless Access Points go as expected?

Yes

Would you buy Extreme Wireless Access Points again?

No

Aerohive Wireless has a great selection of APs for indoor and outdoor deployments, which now compete with other vendors. With this said, they should work in the environment you install them, with the plus of using a web portal to manage the solution. They are questionable in areas that will be hard to access if you need to factory default them.

ExtremeWireless Support

Support was always responsive and willing to help, but at times did not know when to call it and send a replacement to stop the bleeding. I respect that fact that they wanted to get the solution working, and the wanting to learn more and understand, but at times you cant do that at the expense of the customer.

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