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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agiline CRM

    Score8.1 out of 10
    N/AAgiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.N/A

    Microsoft Dynamics 365

    Score8 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    Agiline CRMMicrosoft Dynamics 365
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Agiline CRMMicrosoft Dynamics 365
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Agiline CRMMicrosoft Dynamics 365
    Considered Both Products
    Agiline LLC
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    23 Answers
    Delivers good value for the price
    No answers on this topic
    87%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    23 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    86%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    No answers on this topic
    82%
    Implementation went as expected
    18 Answers
    Features
    Agiline CRMMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of Agiline CRM and Microsoft Dynamics 365
    Feature
    Agiline CRM
    9.2
    1 Ratings
    16% above category average
    Microsoft Dynamics 365
    7.7
    84 Ratings
    2% below category average
    Customer data management / contact management9.01 Ratings7.981 Ratings
    Workflow management9.01 Ratings7.980 Ratings
    Territory management10.01 Ratings7.160 Ratings
    Opportunity management9.01 Ratings7.672 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.01 Ratings7.879 Ratings
    Contract management9.01 Ratings7.961 Ratings
    Quote & order management10.01 Ratings7.358 Ratings
    Interaction tracking9.01 Ratings8.171 Ratings
    Channel / partner relationship management9.01 Ratings7.362 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Agiline CRM and Microsoft Dynamics 365
    Feature
    Agiline CRM
    9.3
    1 Ratings
    19% above category average
    Microsoft Dynamics 365
    8.0
    68 Ratings
    4% above category average
    Case management10.01 Ratings7.863 Ratings
    Call center management9.01 Ratings7.950 Ratings
    Help desk management9.01 Ratings8.557 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Agiline CRM and Microsoft Dynamics 365
    Feature
    Agiline CRM
    9.5
    1 Ratings
    21% above category average
    Microsoft Dynamics 365
    7.9
    78 Ratings
    2% above category average
    Lead management10.01 Ratings7.672 Ratings
    Email marketing9.01 Ratings8.171 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Agiline CRM and Microsoft Dynamics 365
    Feature
    Agiline CRM
    9.3
    1 Ratings
    19% above category average
    Microsoft Dynamics 365
    8.0
    76 Ratings
    4% above category average
    Task management9.01 Ratings8.171 Ratings
    Billing and invoicing management10.01 Ratings8.054 Ratings
    Reporting9.01 Ratings8.065 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Agiline CRM and Microsoft Dynamics 365
    Feature
    Agiline CRM
    9.0
    1 Ratings
    16% above category average
    Microsoft Dynamics 365
    7.6
    77 Ratings
    1% below category average
    Forecasting9.01 Ratings7.667 Ratings
    Pipeline visualization9.01 Ratings7.773 Ratings
    Customizable reports9.01 Ratings7.476 Ratings
    Customization
    Comparison of Customization features of Agiline CRM and Microsoft Dynamics 365
    Feature
    Agiline CRM
    8.5
    1 Ratings
    11% above category average
    Microsoft Dynamics 365
    7.7
    80 Ratings
    1% above category average
    Custom fields9.01 Ratings7.678 Ratings
    Custom objects8.01 Ratings7.572 Ratings
    Scripting environment8.01 Ratings7.956 Ratings
    API for custom integration9.01 Ratings7.861 Ratings
    Security
    Comparison of Security features of Agiline CRM and Microsoft Dynamics 365
    Feature
    Agiline CRM
    9.0
    1 Ratings
    7% above category average
    Microsoft Dynamics 365
    8.8
    75 Ratings
    5% above category average
    Single sign-on capability9.01 Ratings8.869 Ratings
    Role-based user permissions9.01 Ratings8.770 Ratings
    Social CRM
    Comparison of Social CRM features of Agiline CRM and Microsoft Dynamics 365
    Feature
    Agiline CRM
    9.5
    1 Ratings
    23% above category average
    Microsoft Dynamics 365
    7.7
    44 Ratings
    2% above category average
    Social data10.01 Ratings7.843 Ratings
    Social engagement9.01 Ratings7.643 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Agiline CRM and Microsoft Dynamics 365
    Feature
    Agiline CRM
    9.5
    1 Ratings
    23% above category average
    Microsoft Dynamics 365
    7.2
    65 Ratings
    5% below category average
    Marketing automation9.01 Ratings7.665 Ratings
    Compensation management10.01 Ratings6.834 Ratings
    Platform
    Comparison of Platform features of Agiline CRM and Microsoft Dynamics 365
    Feature
    Agiline CRM
    9.0
    1 Ratings
    17% above category average
    Microsoft Dynamics 365
    6.8
    56 Ratings
    11% below category average
    Mobile access9.01 Ratings6.856 Ratings
    Best Alternatives
    Agiline CRMMicrosoft Dynamics 365
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Agiline CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    9.0
    (1 ratings)
    7.9
    (104 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (20 ratings)
    Usability
    9.0
    (1 ratings)
    7.8
    (34 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Agiline CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    Agiline LLC
    Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
    Incentivized
    Read full review
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
    Read full review
    Pros
    Agiline LLC
    • Its marketing automation feature is fast and dynamic.
    • It has the capacity to hold many contacts intact and manages them amazingly.
    • Its interface is easy and not complex for beginners.
    Incentivized
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    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    Cons
    Agiline LLC
    • I have found its import of contacts quite complex.
    • It doesn’t work well with some of the browsers.
    Incentivized
    Read full review
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    Likelihood to Renew
    Agiline LLC
    No answers on this topic
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Usability
    Agiline LLC
    Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
    with them twice and found them highly responsive and professional people
    having complete command of the product which eventually facilitated us
    in solving our problem.
    Incentivized
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    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
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    Support Rating
    Agiline LLC
    Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
    Incentivized
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    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
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    Implementation Rating
    Agiline LLC
    No answers on this topic
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review
    Alternatives Considered
    Agiline LLC
    Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
    Incentivized
    Read full review
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Agiline LLC
    No answers on this topic
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    Professional Services
    Agiline LLC
    No answers on this topic
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    Return on Investment
    Agiline LLC
    • Its customer service is perfect and gives timely responses.
    • Price is unfair and should be decreased.
    • Not browser friendly.
    Incentivized
    Read full review
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
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    ScreenShots