Airkit vs. Genesys Cloud CX
Airkit vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Airkit | N/A | The Airkit platform, from the company of the same name in Palo Alto, is a low-code development kit specifically for customer experience (CX) initiatives and workflows, with specially designed building blocks for consumer service customer experience supporting acquisition and retention, (e.g. appointment scheduling, return processing, etc.), CX as well as claims management and processing for insurance agencies, and financial services account management workflows (e.g. account activation and… | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
Airkit | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Airkit | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Airkit | Genesys Cloud CX | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Airkit | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
Airkit | Genesys Cloud CX | |
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Likelihood to Recommend | Airkit No answers on this topic | Genesys |
Pros | Airkit No answers on this topic | Genesys |
Cons | Airkit No answers on this topic | Genesys |
Likelihood to Renew | Airkit No answers on this topic | Genesys |
Usability | Airkit No answers on this topic | Genesys |
Reliability and Availability | Airkit No answers on this topic | Genesys |
Performance | Airkit No answers on this topic | Genesys |
Support Rating | Airkit No answers on this topic | Genesys |
In-Person Training | Airkit No answers on this topic | Genesys |
Online Training | Airkit No answers on this topic | Genesys |
Implementation Rating | Airkit No answers on this topic | Genesys |
Alternatives Considered | Airkit No answers on this topic | Genesys |
Contract Terms and Pricing Model | Airkit No answers on this topic | Genesys |
Scalability | Airkit No answers on this topic | Genesys |
Professional Services | Airkit No answers on this topic | Genesys |
Return on Investment | Airkit No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |