AirMason vs. Freshdesk
AirMason vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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AirMason | Mid-Size Companies (51-1,000 employees) | AirMason is an online tool designed to make it easy to build employee handbooks for companies. The vendor states that AirMason enables HR teams to create beautiful employee handbooks, allowing real-time updates, and easy management. The handbooks are mobile optimized, can be electronically signed, and have built-in version control for enterprise clients. They further state that AirMason makes it fast and easy to update, distribute and track online employee handbooks: Handbook… | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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AirMason | Freshdesk | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AirMason | Freshdesk | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
AirMason | Freshdesk | |
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Likelihood to Recommend | AirMason | Freshworks Inc |
Pros | AirMason No answers on this topic | Freshworks Inc |
Cons | AirMason No answers on this topic | Freshworks Inc |
Likelihood to Renew | AirMason No answers on this topic | Freshworks Inc |
Usability | AirMason No answers on this topic | Freshworks Inc |
Reliability and Availability | AirMason No answers on this topic | Freshworks Inc |
Performance | AirMason No answers on this topic | Freshworks Inc |
Support Rating | AirMason No answers on this topic | Freshworks Inc |
In-Person Training | AirMason No answers on this topic | Freshworks Inc |
Online Training | AirMason No answers on this topic | Freshworks Inc |
Implementation Rating | AirMason No answers on this topic | Freshworks Inc |
Alternatives Considered | AirMason No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | AirMason No answers on this topic | Freshworks Inc |
Scalability | AirMason No answers on this topic | Freshworks Inc |
Return on Investment | AirMason No answers on this topic | Freshworks Inc |
ScreenShots | AirMason Screenshots |