AirMason vs. Zendesk Suite
AirMason vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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AirMason | Mid-Size Companies (51-1,000 employees) | AirMason is an online tool designed to make it easy to build employee handbooks for companies. The vendor states that AirMason enables HR teams to create beautiful employee handbooks, allowing real-time updates, and easy management. The handbooks are mobile optimized, can be electronically signed, and have built-in version control for enterprise clients. They further state that AirMason makes it fast and easy to update, distribute and track online employee handbooks: Handbook… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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AirMason | Zendesk Suite | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AirMason | Zendesk Suite | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
AirMason | Zendesk Suite | |
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Likelihood to Recommend | AirMason | Zendesk |
Pros | AirMason No answers on this topic | Zendesk |
Cons | AirMason No answers on this topic | Zendesk |
Likelihood to Renew | AirMason No answers on this topic | Zendesk |
Usability | AirMason No answers on this topic | Zendesk |
Reliability and Availability | AirMason No answers on this topic | Zendesk |
Performance | AirMason No answers on this topic | Zendesk |
Support Rating | AirMason No answers on this topic | Zendesk |
Online Training | AirMason No answers on this topic | Zendesk |
Implementation Rating | AirMason No answers on this topic | Zendesk |
Alternatives Considered | AirMason No answers on this topic | Zendesk |
Return on Investment | AirMason No answers on this topic | Zendesk |
ScreenShots | AirMason Screenshots | Zendesk Suite Screenshots |