AiSensy vs. Yellow.ai

- If you are ecommerce, then definately it can help you in your product/brand promotion. - It can help in selling products on whatsapp. - If you need to communicate important information to your user eg. Payment failed etc, that all can be done very effectively here.

Incentivized

I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.

Incentivized

• It helps in sending predefined template messages to customer, which servers can trigger on particular events.
• Their Support team is very good.
• They Helped us in getting Verified Green tick from Facebook.
• It manages marketing campaigns very well.

Incentivized

• Web integrated chat bot
• WhatsApp bot
• Good support from YM team
• Transparent dashboard for analysis

Incentivized

• Management of Templates is complex.
• Approval process of templates messages is complex and takes time.

Incentivized

• Shopping features in bot
• pricing
• app integration

Incentivized

In my experience, Messagebird is very costly, not suitable for Indian companies. In my opinion, Pathetic support. And they even charge hefty setup fee. AiSensy, no setup fee and easy to start.

Incentivized

The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.

Incentivized

• It has positive impact on overall business, as user feels connected if communicated properly.
• Chat support helps increasing efficiency of support team.

Incentivized

• Chatbot is another touch point for customer to do servicing of their loan.
• The following are the benefits for the customers.
• Avoid long wait times to reach agent.
• Get quick and reliable and up to date information.
• Easy and guided self-service journey.
• Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
• 24 X 7 availability.
• Increased customer satisfaction.
• Reduction in customer support manpower.

Incentivized