Alemba Service Manager vs. Freshservice
Alemba Service Manager vs. Freshservice
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alemba Service Manager | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A | |
Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
Alemba Service Manager | Freshservice | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Discount available for annual billing. | ||||||||||||||
More Pricing Information |
Alemba Service Manager | Freshservice | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Alemba Service Manager | Freshservice | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.4 out of 10 | ManageEngine ServiceDesk Plus Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alemba Service Manager | Freshservice | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.7 (142 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | 8.7 (7 ratings) |
Usability | - (0 ratings) | 9.5 (13 ratings) |
Availability | - (0 ratings) | 9.0 (5 ratings) |
Performance | - (0 ratings) | 7.9 (6 ratings) |
Support Rating | - (0 ratings) | 8.3 (106 ratings) |
In-Person Training | - (0 ratings) | 7.3 (1 ratings) |
Online Training | - (0 ratings) | 7.2 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (8 ratings) |
Configurability | - (0 ratings) | 8.0 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (3 ratings) |
Ease of integration | - (0 ratings) | 6.6 (7 ratings) |
Product Scalability | - (0 ratings) | 8.1 (6 ratings) |
Professional Services | - (0 ratings) | 8.6 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (4 ratings) |
Vendor pre-sale | - (0 ratings) | 7.1 (5 ratings) |
Alemba Service Manager | Freshservice | |
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Likelihood to Recommend | ![]() Alemba
| ![]() Freshworks Inc
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Pros | ![]() Alemba
| ![]() Freshworks Inc
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Cons | ![]() Alemba
| ![]() Freshworks Inc
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Likelihood to Renew | ![]() Alemba
| ![]() Freshworks Inc
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Usability | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Reliability and Availability | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Performance | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Support Rating | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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In-Person Training | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Online Training | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Implementation Rating | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Alternatives Considered | ![]() Alemba
| ![]() Freshworks Inc
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Contract Terms and Pricing Model | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Scalability | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Professional Services | ![]() Alemba No answers on this topic | ![]() Freshworks Inc
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Return on Investment | ![]() Alemba
| ![]() Freshworks Inc
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ScreenShots | Freshservice Screenshots |