What users are saying about
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 25 reviews and ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 22 reviews and ratings
Feature Set Ratings
Security Information and Event Management (SIEM)
7.8
AlienVault OSSIM
78%
KACE Systems Management Appliance
Feature Set Not Supported
N/A
AlienVault OSSIM ranks higher in 13/13 features
AlienVault OSSIM ranks higher in 13/13 features
Centralized event and log data collection
9.3
93%
10 Ratings
N/A
0 Ratings
Correlation
7.9
79%
11 Ratings
N/A
0 Ratings
Event and log normalization/management
8.3
83%
18 Ratings
N/A
0 Ratings
Deployment flexibility
8.6
86%
11 Ratings
N/A
0 Ratings
Integration with Identity and Access Management Tools
9.0
90%
6 Ratings
N/A
0 Ratings
Custom dashboards and workspaces
9.3
93%
16 Ratings
N/A
0 Ratings
Host and network-based intrusion detection
9.4
94%
9 Ratings
N/A
0 Ratings
Data integration/API management
5.4
54%
2 Ratings
N/A
0 Ratings
Behavioral analytics and baselining
5.7
57%
2 Ratings
N/A
0 Ratings
Rules-based and algorithmic detection thresholds
6.1
61%
3 Ratings
N/A
0 Ratings
Response orchestration and automation
7.4
74%
2 Ratings
N/A
0 Ratings
Reporting and compliance management
8.0
80%
4 Ratings
N/A
0 Ratings
Incident indexing/searching
7.3
73%
3 Ratings
N/A
0 Ratings
IT Asset Management
AlienVault OSSIM
Feature Set Not Supported
N/A
8.4
KACE Systems Management Appliance
84%
KACE Systems Management Appliance (SMA) ranks higher in 5/5 features
KACE Systems Management Appliance (SMA) ranks higher in 5/5 features
Software and hardware inventory tracking
N/A
0 Ratings
8.9
89%
11 Ratings
License management
N/A
0 Ratings
7.9
79%
10 Ratings
Asset lifecycle monitoring
N/A
0 Ratings
8.4
84%
9 Ratings
Contract management
N/A
0 Ratings
7.9
79%
5 Ratings
Asset relationship management
N/A
0 Ratings
8.9
89%
7 Ratings
Attribute Ratings
- AlienVault OSSIM is rated higher in 1 area: Likelihood to Recommend
- KACE Systems Management Appliance (SMA) is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend
9.0
AlienVault OSSIM
90%
11 Ratings
8.5
KACE Systems Management Appliance
85%
11 Ratings
Usability
8.0
AlienVault OSSIM
80%
1 Rating
8.6
KACE Systems Management Appliance
86%
3 Ratings
Support Rating
7.9
AlienVault OSSIM
79%
6 Ratings
9.4
KACE Systems Management Appliance
94%
6 Ratings
Likelihood to Recommend
AlienVault OSSIM
If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
Technical Services
GB Advisors, Inc.Computer & Network Security, 11-50 employees
KACE Systems Management Appliance
I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Director, IMIT
Calgary Foothills Primary Care NetworkHospital & Health Care, 51-200 employees
Pros
AlienVault OSSIM
- Asset discovery. Once installed in a centric, network-accessible server, OSSIM can poll all your endpoints with common protocols (SSH, SNMP, WMI) to detect and discover site-wide assets to monitor. You only need to group them by your own criteria once added to the product.
- SIEM Event Correlation. You can define quite complex correlation rules to detect possible suspicious or malicious actions or attempts in your network, in order to categorize them as real threats or as false positives, thus streamlining your risk assessment and management.
- Ease of installation. The entire AlienVault OSSIM is self-contained in an ISO file, which can be burned into a DVD or just mounted in your server of choice (physical or virtual) for deployment. The installation process is automated and quote verbosed, with options for static IP, email messaging and others.
- Ease of access. Being AlienVault OSSIM a self-contained appliance, it can be accessed via web by any device that supports a web browser, being that desktops, workstation, mobile devices, etc. The OSSIM dashboard and other features are automatically rearranged to adapt to the particular device being in use.
Support Services Manager
GB Advisors, Inc.Computer Software, 51-200 employees
KACE Systems Management Appliance
- Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
- Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
- Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Vice President, Information Technology
INSURICAInsurance, 501-1000 employees
Cons
AlienVault OSSIM
- The reports are clunky and a bit tedious to parse through.
- Sometimes there's so much noise it's hard to tell what a true positive is. There are lots of false ones that trigger alerts but are normal behavior in many environments.
Director of Information Security
Memorial Hospital of GulfportMedical Practice, 5001-10,000 employees
KACE Systems Management Appliance
- The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
- The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
- The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Quality Assurance Analyst II
Ashland UniversityHigher Education, 201-500 employees
Pricing Details
AlienVault OSSIM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—KACE Systems Management Appliance
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
AlienVault OSSIM
AlienVault OSSIM 8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Support Services Manager
GB Advisors, Inc.Computer Software, 51-200 employees
KACE Systems Management Appliance
KACE Systems Management Appliance 8.6
Based on 3 answers
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.

Verified User
Professional in Information Technology
Construction Company, 1001-5000 employeesSupport Rating
AlienVault OSSIM
AlienVault OSSIM 7.9
Based on 6 answers
AlienVault OSSIM support has been very good. I have not had an issue that they were not able to quickly identify and provide a fix for. They are very quick to respond to open cases and are very knowledgeable in the product, which makes troubleshooting issues fast and solutions are provided quickly.
Help Desk Manager
Black Hills Federal Credit UnionBanking, 201-500 employees
KACE Systems Management Appliance
KACE Systems Management Appliance 9.4
Based on 6 answers
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.

Verified User
Professional in Information Technology
Construction Company, 1001-5000 employeesAlternatives Considered
AlienVault OSSIM
Originally my organization leveraged alien value due to the lower cost of entry and ability to manage it as a service provider. Unfortunately, after several years of working with this tool, it became unwieldy to use as it felt that almost every useful report had to be created by hand. As other tools have come out with the ability to do automated responses such as Stellar Data processor, we have begun to evaluate alternatives.

Verified User
Executive in Engineering
Computer & Network Security Company, 51-200 employeesKACE Systems Management Appliance
We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.

Verified User
Technician in Information Technology
Higher Education Company, 1001-5000 employeesReturn on Investment
AlienVault OSSIM
- It's difficult to put a monetary value on security, but with proper monitoring and alerting, incidents will be easier to avoid.
- Helps with your compliancy, as it automatically alerts you for critical events.
- Collects logs in the cloud, so protected from local issues, like SAN failures.

Verified User
Manager in Information Technology
Retail Company, 501-1000 employeesKACE Systems Management Appliance
- KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
- KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically

Verified User
Manager in Information Technology
Industrial Automation Company, 51-200 employees