Alive5 vs. Atlassian Stride (discontinued)

AliveChat is perfect for real-time communication with web visitors, especially when a business doesn't mind getting insight into the activities of people visiting their website. It favours websites whose users log in from multiple device formats like a pc, iPad, tablets, smartphones etc as AliveChat is able to provide a similar user experience across multiple devices. Overall, AliveChat is my suggested program for companies or startups seeking a helpdesk program for their website.

Incentivized

Stride is great tool to communicate with team members online especially if your company is located in multiple areas. You are able to see within the Stride application who is available to chat with. If a team member is unavailable, you are still able to leave a message and Stride will send an email to the user notifying them of a message has been sent.

Incentivized

• Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
• Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
• Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.

Incentivized

• Directory: an easy way to see who you can contact within the service
• Simple: not overrun with extra, unnecessary features.
• Affordable.

Incentivized

• There seems to always be required upgrades where you need to spend more money to get a better product.
• The look and feel continues to change, not necessarily for the bad.
• Price point has gone up a decent amount recently.

Incentivized

• Sending messages via the giphy integration is slow.

Incentivized

AliveChat really serves a different purpose than other products. Very few products offer the ability to chat through our website, so it compliments our phone, text, and email options very well.

Incentivized

Stride falls short in almost every regard. While Stride is affordable, Slack and Ryver offer vital integrations that increase efficiency and are more enjoyable for employees to use. The features of Slack and Ryver that add personalization of chat (private vs. public) also add a layer of efficiency and flexibility that are hard to pass up for the simplicity and affordability of Stride.

Incentivized

• Positive: real-time communication with fans
• Negative: reps are more stagnant with outbound attempts
• Negative: it makes it easier to not speak with us via phone or face to face

Incentivized

• Being able to communicate quickly with different members of our organization without the overwhelming use of emails helps keep us organized.
• We have eliminated the need to have phones and extensions for each person in the organization, instead you can just send them a message over Stride.
• Rooms to allow users to communicate on a particular topic all at once, and be able to look back at the history of the conversation helps us use our time wisely.
• Sometimes, Stride and other communication methods can result in distractions or interruptions during what would have been productive time.

Incentivized