Great Chat Platform, It Will Be Missed
Benjamin Hale | TrustRadius Reviewer
November 28, 2018

Great Chat Platform, It Will Be Missed

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Stride

We use Stride as our main chat communication platform across our company. We moved to Stride from Atlasian's previous chat software, HipChat, and were pleased with the upgrades brought to the platform. Stride is easy to use, and works across most platforms. It has many integrations with other software and services.
Unfortunately, Stride is going away as of Feb 15th and all users are being sent over to Slack. Slack, a former competitor, is a solid platform with tons of integrations.
  • Great group messaging with rooms
  • Integrations for other software is very helpful.
  • Finding people in the organisation is very easy with the directory feature
  • Built in Meetings function is so helpful
  • Dark theme would be nice
  • Better integrations to 1 on 1 chats, some software only works in group/room chat
  • Platform is going away in a few months, so letting it run longer would be nice.
  • Being able to communicate quickly with different members of our organization without the overwhelming use of emails helps keep us organized.
  • We have eliminated the need to have phones and extensions for each person in the organization, instead you can just send them a message over Stride.
  • Rooms to allow users to communicate on a particular topic all at once, and be able to look back at the history of the conversation helps us use our time wisely.
  • Sometimes, Stride and other communication methods can result in distractions or interruptions during what would have been productive time.
Stride was a more modern version of HipChat with more integrations, better mobile applications, and a more modern feel. Slack is the industry standard and has more integrations and a better community based on it's size. It is often that you can use the same Slack app to communicate with different organizations or teams alongside your company Slack.
Comparing the two, Slack is much more expensive for larger teams, and is the main reason our team selected originally HipChat, and later Stride. It is also the reason we are considering other alternatives upon the termination of Stride's service next year.
For those who have Stride, I would recommend they continue to use it, but it doesn't look like new users can sign up at this point. This is disappointing, because Stride is a solid business communication platform. I would certainly have placed a higher recommendation on Stride, if the platform was not going away on February 15, 2019.