What users are saying about

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Top Rated
428 Ratings

AllProWebTools

4 Ratings
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Score 6.7 out of 101

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Top Rated
428 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

AllProWebTools

It works very well for my cooking business.
Trisha Thiel profile photo

Microsoft Dynamics 365

It worked great for documenting client-facing requests in our large client base. Some of the workflows between implementation and billing have improved efficiencies and allowed us to avoid missed revenue. That said, there are also a lot of options and functions that are not applicable, and it would be great to be able to hide/remove things that aren't needed to avoid clutter and inefficiencies.
Haley Lay profile photo

Feature Rating Comparison

Sales Force Automation

AllProWebTools
9.1
Microsoft Dynamics 365
7.6
Customer data management / contact management
AllProWebTools
9.1
Microsoft Dynamics 365
7.5
Workflow management
AllProWebTools
9.1
Microsoft Dynamics 365
7.8
Quote & order management
AllProWebTools
9.1
Microsoft Dynamics 365
7.0
Territory management
AllProWebTools
Microsoft Dynamics 365
7.9
Opportunity management
AllProWebTools
Microsoft Dynamics 365
7.9
Integration with email client (e.g., Outlook or Gmail)
AllProWebTools
Microsoft Dynamics 365
7.4
Contract management
AllProWebTools
Microsoft Dynamics 365
7.4
Interaction tracking
AllProWebTools
Microsoft Dynamics 365
8.0
Channel / partner relationship management
AllProWebTools
Microsoft Dynamics 365
7.8

Marketing Automation

AllProWebTools
9.1
Microsoft Dynamics 365
6.9
Lead management
AllProWebTools
9.1
Microsoft Dynamics 365
7.0
Email marketing
AllProWebTools
9.1
Microsoft Dynamics 365
6.9

CRM Project Management

AllProWebTools
9.1
Microsoft Dynamics 365
7.1
Task management
AllProWebTools
9.1
Microsoft Dynamics 365
7.7
Billing and invoicing management
AllProWebTools
9.1
Microsoft Dynamics 365
7.2
Reporting
AllProWebTools
Microsoft Dynamics 365
6.5

Customization

AllProWebTools
9.1
Microsoft Dynamics 365
8.1
Custom fields
AllProWebTools
9.1
Microsoft Dynamics 365
8.2
Custom objects
AllProWebTools
Microsoft Dynamics 365
8.3
Scripting environment
AllProWebTools
Microsoft Dynamics 365
7.9
API for custom integration
AllProWebTools
Microsoft Dynamics 365
8.0

Platform

AllProWebTools
4.5
Microsoft Dynamics 365
7.3
Mobile access
AllProWebTools
4.5
Microsoft Dynamics 365
7.3

Customer Service & Support

AllProWebTools
Microsoft Dynamics 365
7.4
Case management
AllProWebTools
Microsoft Dynamics 365
7.8
Call center management
AllProWebTools
Microsoft Dynamics 365
7.4
Help desk management
AllProWebTools
Microsoft Dynamics 365
7.0

CRM Reporting & Analytics

AllProWebTools
Microsoft Dynamics 365
7.2
Forecasting
AllProWebTools
Microsoft Dynamics 365
6.8
Pipeline visualization
AllProWebTools
Microsoft Dynamics 365
7.7
Customizable reports
AllProWebTools
Microsoft Dynamics 365
7.1

Security

AllProWebTools
Microsoft Dynamics 365
8.1
Single sign-on capability
AllProWebTools
Microsoft Dynamics 365
7.9
Role-based user permissions
AllProWebTools
Microsoft Dynamics 365
8.2

Social CRM

AllProWebTools
Microsoft Dynamics 365
7.4
Social data
AllProWebTools
Microsoft Dynamics 365
7.2
Social engagement
AllProWebTools
Microsoft Dynamics 365
7.5

Integrations with 3rd-party Software

AllProWebTools
Microsoft Dynamics 365
7.5
Marketing automation
AllProWebTools
Microsoft Dynamics 365
7.6
Compensation management
AllProWebTools
Microsoft Dynamics 365
7.4

Pros

  • The CRM holds all of my contacts and it is already integrated with all of my other tools.
  • The Email Management system is already integrated with all of my other tools. This means that I do not have to download CSVs and upload them to a separate email program everytime I want to send out an email blast.
  • I can take payments in the same system that has my email marketing and CRM. This means that I can create tags and send different email campaigns depending on if I have received payment or not.
  • The website hosting means that I can use the same software to update my blog and gallery of food pictures.
  • I can sell tickets to my cooking classes from the same software that manages everything else that I do in my business.
  • I use the task manager that is built in to remind me of things I need to do. I really like that it is tied into my CRM so I can tag tasks to specific clients.
  • The built in timecard system allows me to "clock in" to whatever client that I am working on so that my time and hourly rate are automatically calculated for me. My invoices are sent automatically on the first of each month.
Trisha Thiel profile photo
  • Integration with Outlook and Office 365
  • Simple, easy to navigate interface
  • Nice function to create filters to group different contacts into lists
No photo available

Cons

  • QuickBooks Integration
  • More email templates
  • They do not have an app
Trisha Thiel profile photo
  • I feel like this CRM is nothing more than a big database. I wish it would be more integrated with web analytics, so I can check which pages the contact has visited.
  • We also have this issue of duplicate leads, meaning the same contact filling out different forms but it shows two different entries in the CRM. The cross checking can be time consuming because we have a big amount of leads.
  • I would like more autonomy to customize the CRM to my benefits rather than having to hire a consultant for that.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Microsoft Dynamics 3657.9
Based on 19 answers
The efficiencies that Dynamics CRM brings gives us back at least 2 hours per week of time that used to be spent co-ordinating with others, looking for files and emails, and trying to figure out who said what when, and who did what and why. Put a $ value on each hour and it becomes a no-brainer decision. And the ability for the back office to respond quickly to a request from the field without playing phone tag, etc gives us a tremendous competitive advantage. Our business is all about customer service, and CRM helps us enhance that.
Chris Farias profile photo

Usability

No score
No answers yet
No answers on this topic
Microsoft Dynamics 3658.0
Based on 5 answers
There are some functions that can be worked on to make it more user friendly for the sales people who have to use it on a daily basis.
Wendy Smith profile photo

Support

No score
No answers yet
No answers on this topic
Microsoft Dynamics 36510.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski profile photo

Implementation

No score
No answers yet
No answers on this topic
Microsoft Dynamics 3659.2
Based on 4 answers
Highly recommended for any Sales Team that has 10 or more persons
Chris Farias profile photo

Alternatives Considered

I used to use Microsoft Excel to organize my business - but it got pretty crazy pretty fast.
Trisha Thiel profile photo
To be honest, I didn't participate much in the evaluation and have nothing but good things to say about Microsoft Dynamics. I know that price point, general ease of use, reputation in the industry, and technical capabilities were all quite good though, which lead us to ultimately choose to implement this tools.
No photo available

Return on Investment

  • It just makes it easier for me to track what is going on in my business.
  • I like having everything in one place, instead of a bunch of different programs.
Trisha Thiel profile photo
  • The productivity improvements are huge, and this cuts across Sales, Marketing, and Customer Service. We are a small shop, and one of the support persons was out sick when the customer he was servicing called in with an urgent need. The CRM was the reason why others could access the Case in a few seconds and respond right away, which is huge in terms of Customer loyalty.
  • The big advantage is eliminating the total dependency organizations have in terms of the knowledge in people's minds or filing cabinets. The processes become person independent!
  • I've seen very good sales reps become fantastic sales reps after we implemented Dynamics CRM. These guys are always looking for ways to create more sell time, and CRM gives them that ability, resulting in much better performance.
Chris Farias profile photo

Screenshots

Microsoft Dynamics 365

Pricing Details

AllProWebTools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$195*
1.  per installation
AllProWebTools Editions & Modules
AllProWebTools
Edition
Base + Website Hosting
$101
1. per installation
Additional Pricing Details
Starting price of $10/month for unlimited user accounts. Provides website hosting, task manager, blogging, password manager, office chat, and the WorkFlow Timeline. Setup fee covers up to 10 hours of personal training and data import from other software programs.

Microsoft Dynamics 365

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Microsoft Dynamics 365 Editions & Modules
Microsoft Dynamics 365
Additional Pricing Details