What users are saying about
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523 Ratings
4 Ratings
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Score 6.9 out of 101

Microsoft Dynamics 365

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523 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

AllProWebTools

It works very well for my cooking business.
Trisha Thiel profile photo

Microsoft Dynamics 365

Typical customer relationship management is great. Accounts, Contacts, Leads, Opportunities, etc. Those are obvious. But where it really shines is in the customization and integration with other Microsoft tools. Outlook connection for painless contact creation or tracking email communication. SharePoint and Office 365 Group connection to store documents related to a client and allow others to collaborate on overlapping data without additional D365 licenses (or at least get the much more cost-effective Team Member licenses to read data but make only limited edits). Or, full-on model-driven PowerApps, allowing quick development of custom line-of-business applications whose data can be related to other "standard" business records, like the "normal" CRM records. And the connection to Flow allows for hundreds of other systems to be connected to D365 and allows you to automate business process. Or, other third-party tools, such as Tibco Scribe, can be used to pass data back and forth between systems.
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Feature Rating Comparison

Sales Force Automation

AllProWebTools
9.1
Microsoft Dynamics 365
8.2
Customer data management / contact management
AllProWebTools
9.1
Microsoft Dynamics 365
8.5
Workflow management
AllProWebTools
9.1
Microsoft Dynamics 365
8.0
Quote & order management
AllProWebTools
9.1
Microsoft Dynamics 365
7.5
Territory management
AllProWebTools
Microsoft Dynamics 365
8.4
Opportunity management
AllProWebTools
Microsoft Dynamics 365
8.5
Integration with email client (e.g., Outlook or Gmail)
AllProWebTools
Microsoft Dynamics 365
8.5
Contract management
AllProWebTools
Microsoft Dynamics 365
7.3
Interaction tracking
AllProWebTools
Microsoft Dynamics 365
8.4
Channel / partner relationship management
AllProWebTools
Microsoft Dynamics 365
8.3

Marketing Automation

AllProWebTools
9.1
Microsoft Dynamics 365
7.9
Lead management
AllProWebTools
9.1
Microsoft Dynamics 365
8.1
Email marketing
AllProWebTools
9.1
Microsoft Dynamics 365
7.6

CRM Project Management

AllProWebTools
9.1
Microsoft Dynamics 365
7.7
Task management
AllProWebTools
9.1
Microsoft Dynamics 365
7.6
Billing and invoicing management
AllProWebTools
9.1
Microsoft Dynamics 365
7.9
Reporting
AllProWebTools
Microsoft Dynamics 365
7.5

Customization

AllProWebTools
9.1
Microsoft Dynamics 365
7.9
Custom fields
AllProWebTools
9.1
Microsoft Dynamics 365
8.1
Custom objects
AllProWebTools
Microsoft Dynamics 365
8.0
Scripting environment
AllProWebTools
Microsoft Dynamics 365
7.5
API for custom integration
AllProWebTools
Microsoft Dynamics 365
8.1

Platform

AllProWebTools
4.5
Microsoft Dynamics 365
7.7
Mobile access
AllProWebTools
4.5
Microsoft Dynamics 365
7.7

Customer Service & Support

AllProWebTools
Microsoft Dynamics 365
8.4
Case management
AllProWebTools
Microsoft Dynamics 365
8.7
Call center management
AllProWebTools
Microsoft Dynamics 365
8.1
Help desk management
AllProWebTools
Microsoft Dynamics 365
8.3

CRM Reporting & Analytics

AllProWebTools
Microsoft Dynamics 365
7.8
Forecasting
AllProWebTools
Microsoft Dynamics 365
7.2
Pipeline visualization
AllProWebTools
Microsoft Dynamics 365
8.5
Customizable reports
AllProWebTools
Microsoft Dynamics 365
7.8

Security

AllProWebTools
Microsoft Dynamics 365
8.8
Single sign-on capability
AllProWebTools
Microsoft Dynamics 365
8.8
Role-based user permissions
AllProWebTools
Microsoft Dynamics 365
8.8

Social CRM

AllProWebTools
Microsoft Dynamics 365
7.9
Social data
AllProWebTools
Microsoft Dynamics 365
7.8
Social engagement
AllProWebTools
Microsoft Dynamics 365
7.9

Integrations with 3rd-party Software

AllProWebTools
Microsoft Dynamics 365
7.8
Marketing automation
AllProWebTools
Microsoft Dynamics 365
7.9
Compensation management
AllProWebTools
Microsoft Dynamics 365
7.8

Pros

AllProWebTools

  • The CRM holds all of my contacts and it is already integrated with all of my other tools.
  • The Email Management system is already integrated with all of my other tools. This means that I do not have to download CSVs and upload them to a separate email program everytime I want to send out an email blast.
  • I can take payments in the same system that has my email marketing and CRM. This means that I can create tags and send different email campaigns depending on if I have received payment or not.
  • The website hosting means that I can use the same software to update my blog and gallery of food pictures.
  • I can sell tickets to my cooking classes from the same software that manages everything else that I do in my business.
  • I use the task manager that is built in to remind me of things I need to do. I really like that it is tied into my CRM so I can tag tasks to specific clients.
  • The built in timecard system allows me to "clock in" to whatever client that I am working on so that my time and hourly rate are automatically calculated for me. My invoices are sent automatically on the first of each month.
Trisha Thiel profile photo

Microsoft Dynamics 365

  • Provisioning and initial deployment are a breeze and completed within a day or less after receiving the licences.
  • Customizations and configuring the database instances is extremely simple as long as changes and enhancements are implemented cautiously and with purpose.
  • Integration with other Microsoft applications is one of the top selling points, such as Outlook for tracking email to Dynamics 35, data connections to Excel for refreshing data exports, PowerBI, Flow, & PowerApps
  • Advanced Find querying is one of the easiest tools to quickly get and save data accessed regularly.
  • The native Microsoft mobile tablet and phone app can be implemented with minimal extra work or configurations.
  • Ability to 100% fully implement (and integrate with other Microsoft platforms) with no code whatsoever (100% no code SaaS!) saving time any money for quick deployments.
  • The Dynamics 365 community is massive for forum support and user group networks.
Justin Pink profile photo

Cons

AllProWebTools

  • QuickBooks Integration
  • More email templates
  • They do not have an app
Trisha Thiel profile photo

Microsoft Dynamics 365

  • Customization is tricky with Microsoft Dynamics 365. Javascript is primarily used, and due to this most business edition users keep their solution as "out of the box" as possible to save time and cost.
  • The out of the box interface is clunky, and those who do not want to customize the interface will lose time figuring out and navigating through the complex interface.
  • To get the most out of Microsoft Dynamics 365, you need integrations with the rest of Microsoft's suite, which incurs more cost and can make it so you're putting all your "eggs in one basket".
Alexander Cooper profile photo

Likelihood to Renew

AllProWebTools

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen profile photo

Usability

AllProWebTools

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.5
Based on 7 answers
Things can always be better, but the recent improvements with the Unified Interface have improved both the mobile version and the web application. And effectively making D365 CE customization, formerly known as XRM, part of the Power Platform as a model-driven PowerApp says a lot about the focus for Microsoft. They've vastly modernized the interface for customizers even in the last six months, and with CRM data now being the Common Data Service, this only goes to show that Microsoft will continue to focus on D365 CE functionality and make more and more usability improvements. Microsoft only continues to connect D365 CE to other tools, obviously PowerApps but Flow, SharePoint, Office 365 Groups, OneNote, and Power BI as well, for example, making the tools even more powerful than they are alone. They become both easier to use and can make solving real business problems easier as well.
No photo available

Support

AllProWebTools

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski profile photo

Implementation

AllProWebTools

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle profile photo

Alternatives Considered

AllProWebTools

I used to use Microsoft Excel to organize my business - but it got pretty crazy pretty fast.
Trisha Thiel profile photo

Microsoft Dynamics 365

  • I converted a company from JD Edwards CRM to MS Dynamics CRM 4.0. I had very limited experience with the JD Edwards CRM, but my overall impression of the JDE CRM is that JDE is not a CRM system but an ERP system. It seemed that the CRM piece of JDE was added-on as a last minute, "let's stay with the times" module. It was very simplistic and lacked structure. My experience with the JDE CRM system was in 2008-2009.
  • I converted a very small division of my current company from SalesForce into CRM. I had limited visibility to the SalesForce system. It seemed that there was a limited ability to customize the system. It was also difficult to export all of the data from SalesForce for import into MS Dynamics CRM. This was done in 2010.
In both of my experiences, the end user feedback after the conversion was priceless. In both situations, the end-users felt that the new system (MS Dynamics CRM) was much easier to use than the previous systems that the used.
Christina Bayley profile photo

Return on Investment

AllProWebTools

  • It just makes it easier for me to track what is going on in my business.
  • I like having everything in one place, instead of a bunch of different programs.
Trisha Thiel profile photo

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
No photo available

Screenshots

Microsoft Dynamics 365

Pricing Details

AllProWebTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$195*

* per installation

AllProWebTools Editions & Modules

Edition
Base + Website Hosting$101
  1. per installation
Additional Pricing Details
Starting price of $10/month for unlimited user accounts. Provides website hosting, task manager, blogging, password manager, office chat, and the WorkFlow Timeline. Setup fee covers up to 10 hours of personal training and data import from other software programs.

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Microsoft Dynamics 365 Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

AllProWebTools
9.1
Microsoft Dynamics 365
8.0

Likelihood to Renew

AllProWebTools
Microsoft Dynamics 365
7.9

Usability

AllProWebTools
Microsoft Dynamics 365
9.5

Support

AllProWebTools
Microsoft Dynamics 365
10.0

Online Training

AllProWebTools
Microsoft Dynamics 365
7.5

Implementation

AllProWebTools
Microsoft Dynamics 365
9.2

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