Alora Home Health Software vs. Homecare Homebase

Our previous software, Cashe, stopped providing updates, prompting us to transition our clients to Alora Home Health Software. While we've encountered a few minor issues—mostly user errors—Alora Home Health Software's support has been exceptional. Their direct line connects immediately, with no hold times or voicemails, which was a refreshing change from the poor service we experienced with our old provider. [...] stands out for her extraordinary knowledge of the Alora Home Health Software platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays. She pinpointed exactly what needed to be fixed and resolved the issues in real time. Using screen sharing during an in-person session, she walked us through each step with remarkable patience, going above and beyond to ensure everything was handled correctly. We're ecstatic to have found a true partner in Alora Home Health Software, one that supports fast, accurate accounting and truly cares about helping us serve our clients. Highly recommended!

It works well on an outpatient basis, and for services such as hospice, home PT/OT, and home wound care. It does not work on an inpatient basis and does not work well with patients who have limited ability to communicate or to stay awake, as the assessments have too much redundant information. A healthcare worker can really overstay their welcome in a patient's home while filling out all the required fields, and that can really annoy the patient and family. Families do notice when we spend more time with the technology rather than the patient.

Incentivized

• One on one training even after the live training is completed, if needed.
• Provides real time information, rather than having to sync information over several times a day.
• It is very customizable for each agency.

• Signing physician orders is very simple, self explanatory and quick.
• It allows you to track referrals and orders very well and easily.
• It works well on tablets.

Incentivized

• It would be nice if there were some sort of alert when an incoming fax has arrived. Sort of like a ding or a bell notification at the top similar to an email, rather than having to go check every so often. We appreciate being very responsive.
• If we were able to customize every single section for each type of visit, that would be very helpful as we have noticed that we would like more details in some places and less in others.
• During initial training, going through each type of visit together from start to finish would be helpful. Addressing every single scenario that might happen, such as recerts or discharges. I think doing several of those from start to finish together would be beneficial as repetition is key.

• Assessment of patients takes just too long and there are just too many fields to be populated.
• There are different ways to navigate, to arrive at the same information of interest. One has to spend time familiarizing oneself with different options. And in the end, you may not use half of what you learned.
• The calendar does not show holidays. One can mistakenly schedule appointments and then you have to call, apologize, and cancel. It would be nice if the holidays were shown, just like on the phone calendars.

Incentivized

good support and pricing

Incentivized

Alora Home Health Software’s structured documentation, OASIS prompts, and built-in alerts significantly reduce errors and help keep clinical records compliant with Medicare, Medicaid, and CHAP requirements. Nurses and therapists spend less time charting and tracking paperwork. Scheduling and orders management are more organized, reducing administrative workload. Electronic Visit Verification reduces missed visits and ensures accurate timekeeping.

Incentivized

It does everything that we need it to do. I just wish it was not as time-consuming.

Incentivized

excellent every time i call

Incentivized

They explain well, however, it often takes more than 1 day for them to get back to us.

Incentivized

overall im very satisfied with implementation and training.

Incentivized

So I talked with other business owners and asked what software companies were they using to help keep track of things in their companies before I made a choice. Alora Home Health Software was the name I heard the most, and when I asked why, they always had really great things to say, so I reached out, and I can honestly say I'm really glad I listened to them because Alora Home Health Software has really helped make my dream come true.

I have not used other softwares of this nature.

Incentivized

• Most billing companies charge 3-5% of your return to utilize their services. Alora has saved us that expense soley by the ease of their product. The built in ability to send claims straight to clearinghouse saves us a large percentage that would normally have to go to a 3rd party billing agency. Allows us to keep our money in house.
• Alora provides a QA center and an area where all documents can pulled quickly that makes it super simple for us as an agency to keep up with our ability to do Clinical Record Reviews which is important for us to stay accredited and keep up with the top standard we strive for.

• So far our billing and revenue has increased compared to the prior 3 years.
• On the other hand, nurses and other staff do make more overtime due to the increased charting time.
• The software itself can get costly as each add-on is rather expensive. We have found that just the basic is not enough for our institution. Overall though, it has increased revenue as it allows correct billing which is needed for the insurers.

Incentivized