Altera Paragon vs. SecureLink Enterprise Access

10 years ago the product was a good product, owned by McKesson and built on newer code. Over the years it has failed to keep up with the rapidly changing healthcare changes and struggled to fix those problems it created with new code. We had to recently move to Epic as a Community Connect client to keep up with all the changes as Paragon couldn't.

Incentivized

It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes

• Easy to setup on a client PC or server for access
• Organizes client connections by gatekeeper so it is easy to find what you need
• File transfer option is great for uploading files to client servers

• Fix key software issues
• Off shore support
• Keeping the product up to Healthcare standards

Incentivized

• Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
• Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
• I would love to see an App. I know they are working on this as well.

We are happy using securelink to access our client environments

The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix

We have recently moved to Epic as our EMR. Paragon isn't as user-friendly nor does it keep up with HealthCare standards. Paragon upgrades were very long and caused downtime, while Epic upgrades are a lot faster.

Incentivized

Securelink seems to work better than LogMein for a large enterprise group. Our company has over 10,000 different connections and securelink manages them well.

• ROI in the beginning, but as time passed we risked losing a lot
• Support costs are low compared to others, but you pay for what you get
• Couldn't continue to use it

Incentivized

• I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
• The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
• Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.