Altera Paragon vs. SecureLink Enterprise Access

10 years ago the product was a good product, owned by McKesson and built on newer code. Over the years it has failed to keep up with the rapidly changing healthcare changes and struggled to fix those problems it created with new code. We had to recently move to Epic as a Community Connect client to keep up with all the changes as Paragon couldn't.

Incentivized

If you need to connect to other servers and PC's then securelink will give you the access you need.

• Intuitive. It's been so easy to use and set up. I can set up a vendor, they get the email on how to log in with a link to the site, and they can figure out what to do, for the most part.
• I like the fact that they are still relatively small as an organization. I have strong communication channels with the support staff and they are extremely responsive to any questions I have.
• It's a well thought of product.

• Fix key software issues
• Off shore support
• Keeping the product up to Healthcare standards

Incentivized

• JAVA updates can sometimes break the securelink connection. Securelink needs to do a better job of updating the product to work with new JAVA updates.
• Internet Explorer updates can sometimes break the securelink connection. Securelink needs to do a better job of updating the product to work with new versions of IE.

The only thing that keeps this from being a 10 is that I'm not the sole decision maker. If I was, it would be a 10. Who knows if Oracle is going to produce an overpriced option that does not work well that I'll be forced to move to

The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix

We have recently moved to Epic as our EMR. Paragon isn't as user-friendly nor does it keep up with HealthCare standards. Paragon upgrades were very long and caused downtime, while Epic upgrades are a lot faster.

Incentivized

I've used WebEx and a few other products like that, but never as an enterprise class solution. Securelink is one of those systems that just seems to make sense when you look at it. Honestly, I stopped my research after i saw this product

• ROI in the beginning, but as time passed we risked losing a lot
• Support costs are low compared to others, but you pay for what you get
• Couldn't continue to use it

Incentivized

• Better customer service
• Increased employee efficiency in connecting to client servers
• Any securelink problems cause us to be unable to help our clients with issues and we are at a standstill until Securelink is repaired