Altera Sunrise EHR vs. Practice Fusion

This is well suited for small business needs where are only a handful of users need an EHR to perform their usual tasks such as patient charting etc. Allscripts Sunrise EHR can be challenging to use sometimes because of the slow processing speed, which may test your patience and can lead to frustration.

The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.

Incentivized

• Create notes and prepare medical charts for patients
• Can easily create and modify templates
• Can create addendum to the notes

• Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
• Charting- Very detailed integration for charting.
• Reporting- We really enjoy the reports we can pull from within the software.

Incentivized

• Speed can be improved as I face lagging and freezing issues with it.
• Reviewing notes from older visits is a little tricky as it requires a lot of clicks.
• The size of the EHR screen is not well optimized with your computer screen, and hence the fonts look very small.

• Have Physician Assistant as a provider status.
• Make the notes section of each patients account displays towards the top of page and not the bottom.

Incentivized

In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.

We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.

Incentivized

NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.

Incentivized

• Best solution (charting, patient scheduling, workflow management, and many more features) for companies from 1 to 10 employees
• We have trained our staff and did not face any hiccups
• It has definitely improved our efficiency and overall productivity

• PRO -- I know now what I need in an EMR/EHR
• CONS -- They have overcharged me and it has cost me money
• CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
• CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with