In my experience, refusal to honor legal rights of cancelation within 3 days
January 15, 2025

In my experience, refusal to honor legal rights of cancelation within 3 days

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Practice Fusion

We use Practice Fusion as our primary EMR/EHR to manage patient records, prescribe meds, and schedule patients

Pros

  • Ease of use
  • Easy to learn
  • Affordable cost

Cons

  • No customization on anything
  • In my opinion, Customer Service is lacking
  • Lack of development and improvement -- very static
  • In my experience, goes down often
  • In my experience, does not answer phones, does not respond to open tickets
  • In my experience, refusal to honor cancellation requests within legal right of 3 bus days
  • PRO -- I know now what I need in an EMR/EHR
  • CONS -- They have overcharged me and it has cost me money
  • CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
  • CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with
In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.
I think it came down to cost, which I regret now.

Do you think Practice Fusion delivers good value for the price?

No

Are you happy with Practice Fusion's feature set?

No

Did Practice Fusion live up to sales and marketing promises?

No

Did implementation of Practice Fusion go as expected?

Yes

Would you buy Practice Fusion again?

No

Pros -- easy to sign up and learn, affordable
Cons -- in my opinion, the worst customer service you will ever deal with. I canceled an add-on within 1 business day and they refuse to honor my legal rights to cancel within 3 business days and they do not answer tickets or the phone for us. They have lost all credibility in my mind as a company that understands the law which makes me nervous to store my HIPAA info in their software.

Practice Fusion Feature Ratings

1.0
Financial Reporting
1
4.8
Rule-based scheduling
5
Automated patient check-in
5
Automated appointment reminders
8
Calendar interface
1
Medical Inventory Management ()
Not Rated
4.0
Charting / document management
7
Templates
6
E-prescribing
5
Patient portal
Not Rated
Customization
1
Workflow automation
1
4.5
Role-based permission levels
4
Data backups and redundancy
Not Rated
HIPAA compliance
5
Local mode / networking failsafe
Not Rated
2.7
Task tracking
6
Specialty-specific workflows
1
Multi-office / multi-physician capabilities
1

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