TrustRadius
Practice Fusion Review 1 of 7
Review: "Practice Fusion: low-duty but perfect for the small, non-profit clinic"
https://www.trustradius.com/medical-office-software-emr-ehrPractice FusionUnspecified8.314101
Elias Nash profile photo
January 09, 2019

Review: "Practice Fusion: low-duty but perfect for the small, non-profit clinic"

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Practice Fusion

I work as a co-director for a biweekly evening health clinic that serves the Sacramento greater area's transgender population by providing hormone and/or PrEP prescriptions, as well as STI testing. We use Practice Fusion to document all of our patient visits, including the schedule, the patient's account of personal and medical information, a PDF file of their lab results, and notes for all visits. In this way, it addresses the problem of needing a centralized database to access information so that our patients can get standardized and quality care with accurate continuity. At our clinic, the software is used by front desk admin, the health services director, undergraduate volunteers (who record vitals onto PF), the medical students who run the clinic, and the physician preceptors who support them.
  • PF provides a very intuitive interface that is very easy to learn, which is especially important in our clinic because as an academic teaching environment we are constantly onboarding new volunteers who need to use this software for the first time and need to learn to do so quickly.
  • PF provides low prices for free or non-profit clinics, which is the main reason why we use it. As a free student-run community clinic, we would otherwise not be able to afford a good EMR.
  • I especially like the interface for the patient schedule, which has a really easy way to record vitals and where the patient is (in the lobby, in a specific room, etc) that I like better than other EMRs I've used.
  • One of the biggest frustrations is that PF only imports PDFs of lab results, but does nothing to allow manipulation of the numbers within these PDFs. I can pull up lab results but can't look at a graph, for example, of trends in serum sodium or hematocrit.
  • Like EPIC, it would be nice to have an option like scrolling to all the "***"s using F2, which I always try to do on PF until I realize it does not work.
  • I wish PF had more dot phrases to pull in things like lab results, etc., into the note. Since I cannot copy and paste lab results (which are stored in PDF) or blow them in with a dot phrase, I have to manually re-write them, which leaves our notes more vulnerable to human error. If this feature DOES exist, it isn't obvious to me or anyone in our clinic.
  • It would be really nice to hear from PF support to see if we had any unmet needs in the clinic so that they could educate us on how to better use this EMR to support those needs.
  • PF has made it possible for us to run a clinic on a very low budget by students who are learning and might not quite know what they are doing. I think that PF has been perfect to that end.
The only other EMR I have used is EPIC. I worked as a scribe for PAMF, where I spent 50 hours a week in front of EPIC. I got to know it really well, and have used PF much less, so it is difficult to make a comparison. EPIC came with so many more options to view test results, visits to other health facilities, and past notes. It also had so many more ways you could format your notes, blow in data, and statistically analyze data. While EPIC is a much more comprehensive and well-supported EMR, it also would be too heavy and unnecessary for the small scale clinic work I do at a community clinic. I feel that each EMR has the environment they are well-suited for, and I am glad to be using PF now.
Other specialty
11-25 practitioners
The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.

Practice Fusion Feature Ratings

Real-time eligibility verification
Not Rated
Coding
Not Rated
Claims management
Not Rated
Patient billing
Not Rated
Financial Reporting
Not Rated
Rule-based scheduling
8
Automated patient check-in
8
Automated appointment reminders
8
Multi-location support
7
Calendar interface
8
Charting / document management
7
Templates
6
E-prescribing
7
Fax integration
Not Rated
Patient portal
7
Mobile/tablet support
Not Rated
Speech recognition
Not Rated
Integration with other EMR and PM systems
Not Rated
Customization
5
Workflow automation
Not Rated
Role-based permission levels
Not Rated
Data backups and redundancy
Not Rated
HIPPA compliance
9
Local mode / networking failsafe
Not Rated
Task tracking
Not Rated
Specialty-specific workflows
Not Rated
Multi-office / multi-physician capabilities
Not Rated