Practice Fusion gets an A+
Updated October 10, 2017

Practice Fusion gets an A+

Jessica Adams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Practice Fusion

Practice fusion is our EHR system. Our entire practice uses it for medical record keeping and e prescribing.
  • You can't beat the cost
  • The program is easy to use.
  • It has several good billing partners
  • Some of the features have not yet been implemented and they are listed in the forum as "coming soon" but dated over a year ago. We have been suggesting an alert or message feature that does not become part of the chart for over a year. This would be a way for staff to communicate important information to each other.
  • Update 2017: Almost 3 years later, this is still listed as "coming soon". Other EHR's that I have used have a feature such as an exclamation mark that alert every provider working with a patient that there is important information pertinent to their care.
  • It gets "hung up" in the afternoons at times and becomes very slow.
  • This product saves documentation time with templates and is very cost effective.
  • Meets all requirements to meet Meaningful Use and PQRS data and easily tracks for you
  • It would be nice if it had its own billing feature
Practice fusion is much more user friendly than the other programs that we have used. The more costly EMR's were definitely no better and the ones we have used were not nearly as easy to use. I would highly recommend practice fusion over Athena or Allscripts.
Mental and behavioral health
6-10 practitioners

For the cost-conscious, the price is excellent. This is a free EHR that works better than many of the expensive ones that we have used in the past.

2017 review reduced to 9/10 mostly due to the "coming soon" features that have not yet been implemented.

Practice Fusion Feature Ratings

Rule-based scheduling
Automated appointment reminders
Multi-location support
Calendar interface
Charting / document management
Patient portal
Mobile/tablet support
Integration with other EMR and PM systems
Workflow automation
Role-based permission levels
Data backups and redundancy
HIPAA compliance
Local mode / networking failsafe
Task tracking
Specialty-specific workflows
Multi-office / multi-physician capabilities

Using Practice Fusion

14 - Providers, billers, schedulers. From the first phone call to the completion of the visit, Practice Fusion tracks every interaction with the client.
Practice Fusion has their own support.
  • Scheduling-This feature is easy and the cloud-based platform allows changes to be made from anywhere.
  • Records-this is our main record keeping platform and we are virtually paperless with Practice Fusion.
  • Prescription writing-easy printing and submission of prescriptions to pharmacy. It does not yet have the capability to e-prescribe controlled substances.
  • Performance based EHR tracking. We have received the EHR incentive each year that we have used Practice fusion. It easily tracks progress towards meeting incentives.
  • EHR incentive- it is not unique to our practice but has been instrumental in keeping us on track.
  • Template items- we have added template items to help us meet performance goals both in-house and for outside review.
  • It would be nice if they implemented their own billing feature.

Evaluating Practice Fusion and Competitors

Yes - We were using AthenaPM prior to changing to Practice Fusion. Athena charges for every single feature that they offer and also charge to add or remove providers. Though Athena offered the Collector billing product as well, it was extremely expensive. It was more cumbersome than Practice Fusion and much more costly. We reviewed many EHR's and not only was this one the least costly, it is rated higher than most others.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
This EMR has been a life saver for our practice. As a new practice, we were very cost conscious and did a great deal of research on EHR's. Practice Fusion is FREE!!
I would have never used Athena

Practice Fusion Support

We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on.

When we have tried the live chat feature we have been satisfied with the timeliness and response.

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We had an issue with connecting to local labs and the Practice Fusion team quickly walked us through how to resolve the issue.