Altitude Xperience vs. GoContact

• Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
• Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
• Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
• Offers the possibility to save interaction outcomes and present them in monitoring and reports.
• Cannot replace a corporate PBX.

Incentivized

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.

Incentivized

• Predictive outbound
• Offers a reliable CRM-lite option
• GDPR platform module
• Customizable reports
• Powerful IVR flows with many options
• Web-based management and agent applications available

Incentivized

• Outbound Campaings
• Dashboards
• Scripting

Incentivized

• User interface
• Offers no direct access to its database
• Support responsiveness could be better

Incentivized

• External SIP Phone method
• Managing DDI's
• Workforce Management

Incentivized

Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.

Incentivized

Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.

Incentivized

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.

Incentivized

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.

Incentivized

• Reliable prediction improves productivity
• Multichannel integration offers an all-in-one solution
• Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
• Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)

Incentivized

• Fast Implementation during COVID19
• Fair Retribution Model
• Techincal Support easy to acess

Incentivized