Alvao Service Desk vs. BMC Helix ITSM
Alvao Service Desk vs. BMC Helix ITSM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvao Service Desk | N/A | ALVAO Service Desk provides a single point of contact for all in-company requests A front-end for users, a tool for internal services teams. The solution providers team gains an overview of workload, clear priorities, and improved communication. The team’s workload overview facilitates capacity management The Service Desk provides an understanding of how busy a team is, how much effort is spent on various tasks and what takes up the most resources. It also helps… | N/A | |
BMC Helix ITSM | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Alvao Service Desk | BMC Helix ITSM | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Alvao Service Desk | BMC Helix ITSM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvao Service Desk | BMC Helix ITSM | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (51 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (6 ratings) |
Usability | - (0 ratings) | 6.5 (3 ratings) |
Support Rating | - (0 ratings) | 8.1 (9 ratings) |
Implementation Rating | - (0 ratings) | 6.6 (2 ratings) |
Configurability | - (0 ratings) | 5.0 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 7.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Alvao Service Desk | BMC Helix ITSM | |
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Likelihood to Recommend | Alvao No answers on this topic | BMC Software Inc. |
Pros | Alvao No answers on this topic | BMC Software Inc. |
Cons | Alvao No answers on this topic | BMC Software Inc. |
Likelihood to Renew | Alvao No answers on this topic | BMC Software Inc. |
Usability | Alvao No answers on this topic | BMC Software Inc. |
Support Rating | Alvao No answers on this topic | BMC Software Inc. |
Implementation Rating | Alvao No answers on this topic | BMC Software Inc. |
Alternatives Considered | Alvao No answers on this topic | BMC Software Inc. |
Scalability | Alvao No answers on this topic | BMC Software Inc. |
Return on Investment | Alvao No answers on this topic | BMC Software Inc. |
ScreenShots | Alvao Service Desk Screenshots |