ALVAO Service Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ALVAO Service Desk
Score 6.4 out of 10
Mid-Size Companies (51-1,000 employees)
ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI…
$1,296
per year 3 agents (minimum)
Pricing
ALVAO Service Desk
Editions & Modules
Start
$36
per month (billed annually) per agent (minimum 3)
Standard
$54
per month (billed annually) per agent (minimum 3)
Professional
$63
per month (billed annually) per agent (minimum 3)
Enterprise
$84
per month (billed annually) per agent (minimum 3)
Offerings
Pricing Offerings
ALVAO Service Desk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional Details
More Pricing Information
Community Pulse
ALVAO Service Desk
Considered Both Products
ALVAO Service Desk
Features
ALVAO Service Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ALVAO Service Desk
5.5
1 Ratings
39% below category average
Organize and prioritize service tickets6.41 Ratings
Expert directory7.31 Ratings
Self-service tools5.51 Ratings
Subscription-based notifications2.71 Ratings
ITSM collaboration and documentation5.51 Ratings
ITSM reports and dashboards5.51 Ratings
Change management
Comparison of Change management features of Product A and Product B
ALVAO Service Desk
5.5
1 Ratings
43% below category average
Change requests repository5.51 Ratings
Best Alternatives
ALVAO Service Desk
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.1 out of 10
All AlternativesView all alternatives
User Ratings
ALVAO Service Desk
Likelihood to Recommend
6.4
(1 ratings)
Usability
6.4
(1 ratings)
User Testimonials
ALVAO Service Desk
Likelihood to Recommend
ALVAO
Great for IT department, where service desk is good single point of contact, but can be also used for other departmnets to track their requests. We also use it for development tracking.
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Pros
ALVAO
  • Users can easily ask for help
  • Clear overview about current tickets
  • Reporting
Read full review
Alternatives Considered
ALVAO
It was management desicion, I cant say
Read full review
ScreenShots

ALVAO Service Desk Screenshots

Screenshot of ALVAO AI Assistant powered by Azure OpenAI, which streamlines the solution to any incident or request.Screenshot of where users can filter tickets by status, service or anything else.Screenshot of the interface for ALVAO Teams Assistant, which is available 24/7.Screenshot of measurement of user feedback.Screenshot of key metrics monitoring, to drive informed business decisions.Screenshot of the self-service portal