| Product | Rating | Most Used By | Product Summary | Starting Price |
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 ALVAO Service Desk | Score6.4 out of 10 | Mid-Size Companies (51-1,000 employees) | ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI… | $1,296 per year 3 agents (minimum) |
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| Considered Both Products | Chose ALVAO Service Desk It was management desicion, I cant say Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| Small Businesses |  Agiloft Service Desk (discontinued) Score9 out of 10 |
| Medium-sized Companies |  ManageEngine ServiceDesk Plus Score9.2 out of 10 |
| Enterprises |  Ivanti ITSM Score6.3 out of 10 |
| All Alternatives | View all alternatives |
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| Likelihood to Recommend | 6.4 |
| Usability | 6.4 |
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| ScreenShots | ALVAO Service Desk Screenshots      |
