Alvao Service Desk vs. SolarWinds Service Desk (SSD)
Alvao Service Desk vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvao Service Desk | N/A | ALVAO Service Desk provides a single point of contact for all in-company requests A front-end for users, a tool for internal services teams. The solution providers team gains an overview of workload, clear priorities, and improved communication. The team’s workload overview facilitates capacity management The Service Desk provides an understanding of how busy a team is, how much effort is spent on various tasks and what takes up the most resources. It also helps… | N/A | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvao Service Desk | SolarWinds Service Desk (SSD) | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Alvao Service Desk | SolarWinds Service Desk (SSD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvao Service Desk | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | - (0 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
Alvao Service Desk | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | Alvao No answers on this topic | SolarWinds |
Pros | Alvao No answers on this topic | SolarWinds |
Cons | Alvao No answers on this topic | SolarWinds |
Likelihood to Renew | Alvao No answers on this topic | SolarWinds |
Usability | Alvao No answers on this topic | SolarWinds |
Reliability and Availability | Alvao No answers on this topic | SolarWinds |
Performance | Alvao No answers on this topic | SolarWinds |
Support Rating | Alvao No answers on this topic | SolarWinds |
Online Training | Alvao No answers on this topic | SolarWinds |
Implementation Rating | Alvao No answers on this topic | SolarWinds |
Alternatives Considered | Alvao No answers on this topic | SolarWinds |
Scalability | Alvao No answers on this topic | SolarWinds |
Return on Investment | Alvao No answers on this topic | SolarWinds |
ScreenShots | Alvao Service Desk Screenshots | SolarWinds Service Desk Screenshots |