Alvaria Performance vs. NICE CXone
Alvaria Performance vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Performance | N/A | Alvaria Performance (formerly Aspect Performance Management) is a tool that can reveal insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. It includes a coaching module, which helps ensure staff gets the corrective training they need, and gamification to set up targeted challenges with rules, goals and rewards set by the supervisor. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Alvaria Performance | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvaria Performance | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Alvaria Performance | NICE CXone | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Performance | NICE CXone | |
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Likelihood to Recommend | 9.0 (1 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Alvaria Performance | NICE CXone | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | NICE Systems |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Reliability and Availability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Performance | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
In-Person Training | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Online Training | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Scalability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |