Amadeus Central Reservation System vs. Cvent Passkey

Amadeus Reservation System is a travel resource used by travel agents and industry organizations worldwide to book flights, rental cars, cruises, hotels, and other travel experiences. It is user-friendly and provides accurate travel inventory data. Agents benefit from its free training and certification program, and the travel industry likes its efficiency, professional support, and broad offerings. Amadeus is a great travel resource, but its conventional approaches are outdated and burdensome to master.

Cvent Passkey is a great tool for large events using multiple hotels. It allows attendees the ability to see inventory in real-time and place reservations. Since it is accessible 24/7 not only can attendees place reservations at their convenience but planners are also able to check pick-up and or run reports when their schedule allows.

• Very easy to sell B2B through Amadeus Central Reservation System platform and you can reach Thousands of TA
• You are able to connect with a Travel agent easily without hassle thinking for the commission
• You are able to run your inventory and prices by connecting to the third-party provider Channel Manager
• Support team very effective and cooperative

• Streamline the rooming list process
• Gives clients 24 hour access to their rooming lists
• Gives time back to vendors from not having to send updated rooming lists

Incentivized

• Expensive subscriptions.
• It takes some effort to book a hotel or car.
• It loads slowly, and updates are rare.

• The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
• The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.

Incentivized

I think it could be improved upon slightly, a little more intuitive and user friendly, but generally speaking, it’s already pretty good

Incentivized

I have not had any issues with Passkey where I needed help from the support team. The Cvent Community has been a great spot to ask questions regarding Passkey and get the answers that I needed. I think that Cvent Community has hundreds of people that have had years of experience using these different products and when I have questions, they have usually been asked in the past.

Amadeus Reservation System is a top-tier option for booking
travel. It makes sharing airport and baggage policies with passengers easier
and speeds up checking in and paying for flights. It is user- and
operator-friendly, comprehensive, straightforward, precise, and up-to-date with
technological and data developments. When compared to competing systems, it is
both user- and operator-friendly

We haven't used any other options. We used to manage everything manually, which sucked up hundreds of hours of our employee's time and cause frustrations among some of our high profile clients who wanted to make their bookings or manage their trip on their own off-hours time instead of having to reach our employees during booking hours. They are then also able to edit their reservation and receive confirmation numbers without having to go through us. With all of the GDPR issues occurring, it's also solving a lot of trouble of collecting information and properly managing it.

• Increase the overall hotel revenue as a new source for generating business
• Increase interactive with travel agent and offline sales
• Reduce time and efforts to connect to the Airline

• Positive ROI: Credit Card information is easily collected for the hotel.
• Negative ROI: It was harder for us planners to track the changes.