Amazon Alexa for Business vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Alexa for Business
Score 5.8 out of 10
N/A
Alexa for Business is a service that enables organizations and employees to use Alexa to get more work done. With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks, and with Alexa devices. IT and facilities managers can also use Alexa for Business to measure and increase the utilization of the existing meeting rooms in their workplace.
$3
per month per user
Five9
Score 8.0 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
Amazon Alexa for BusinessFive9
Editions & Modules
Enrolled users
$3
per month per user
Shared devices
$7
per month per device
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Offerings
Pricing Offerings
Amazon Alexa for BusinessFive9
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Community Pulse
Amazon Alexa for BusinessFive9
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Amazon Alexa for BusinessFive9
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Amazon Alexa for Business
-
Ratings
Five9
8.5
14 Ratings
2% above category average
Agent dashboard00 Ratings8.314 Ratings
Validate callers00 Ratings8.013 Ratings
Outbound response00 Ratings8.312 Ratings
Call forwarding00 Ratings8.810 Ratings
Click-to-call (CTC)00 Ratings9.210 Ratings
Warm transfer00 Ratings8.612 Ratings
Predictive dialing00 Ratings9.811 Ratings
Interactive voice response00 Ratings9.610 Ratings
REST APIs00 Ratings8.69 Ratings
Call scripts00 Ratings6.011 Ratings
Call tracking00 Ratings8.814 Ratings
Multichannel integration00 Ratings7.413 Ratings
CRM software integration00 Ratings8.813 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Amazon Alexa for Business
-
Ratings
Five9
8.5
23 Ratings
3% above category average
Inbound call routing00 Ratings8.812 Ratings
Omnichannel inbound routing00 Ratings7.710 Ratings
Recording00 Ratings8.813 Ratings
Quality management00 Ratings7.723 Ratings
Call analytics00 Ratings9.413 Ratings
Historical reporting00 Ratings8.314 Ratings
Live reporting00 Ratings8.312 Ratings
Customer interaction analytics00 Ratings9.111 Ratings
Best Alternatives
Amazon Alexa for BusinessFive9
Small Businesses
Intercom
Intercom
Score 8.8 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon Alexa for BusinessFive9
Likelihood to Recommend
9.0
(1 ratings)
7.4
(38 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(9 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Configurability
-
(0 ratings)
9.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Amazon Alexa for BusinessFive9
Likelihood to Recommend
Amazon AWS
Virtual assistants at work are still new features and have a lot to improve. 
The more features we have, the more we want new features.
In small environments we have "noise" between virtual assistants, making use inappropriate.
But in more distributed environments it is very good.
We still have a lot to learn (both, us and our Alexas).
Read full review
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Pros
Amazon AWS
  • Communication between people on the team.
  • Interactive personal assistant.
  • Better workspace management.
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Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Cons
Amazon AWS
  • Could have a feature for group chats.
  • Alexa has some problems hearing nearby voices.
  • Website suggestions are irrelevant sometimes (should have user evaluation functionality for the answer, improving accuracy).
Read full review
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Likelihood to Renew
Amazon AWS
No answers on this topic
Five9
Robust product, great reliability and support.
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Usability
Amazon AWS
No answers on this topic
Five9
UI is very user friendly and intuitive. Updates are implemented immediately.
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Reliability and Availability
Amazon AWS
No answers on this topic
Five9
We have had minimal downtime due to system outages since it was implemented.
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Performance
Amazon AWS
No answers on this topic
Five9
The system's performance is great. Page loads quickly. Reports are generated quickly and sent to our email or FTP. The integration did not impact the performance of our other applications. We have not seen any drop in the performance of either applications since we performed the integration.
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Support Rating
Amazon AWS
No answers on this topic
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Online Training
Amazon AWS
No answers on this topic
Five9
I took the certification course for administrator and also received some tips while working with the developer during implementation. The UI was very intuitive, so I was able to figure out how things worked when I configured the users, skills, campaigns, IVR scripts. I worked with the Five9 AI team to beta test Agent Assist.
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Implementation Rating
Amazon AWS
No answers on this topic
Five9
The implementation team that was assigned to us was great. The project manager was very helpful and managed the timeline very efficiently. The developer was very helpful and provided insights while helping us configure the system.
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Alternatives Considered
Amazon AWS
We looked at two other alternatives: Google Nest and Apple. But Alexa already has popular devices that many people on the team already had in their homes. And it would be easier to integrate into the professional environment. The cost of Amazon products is also much lower, which makes the product more competitive.
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Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Contract Terms and Pricing Model
Amazon AWS
No answers on this topic
Five9
We do annual renewals and it's concurrent licensing which is great.
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Scalability
Amazon AWS
No answers on this topic
Five9
It was very easy to add additional licenses. Once we placed the order, it was activated the following day. Since it's web-based, it's very quick to deploy across multiple sites.
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Professional Services
Amazon AWS
No answers on this topic
Five9
Five9 Professional Services team is very knowledgeable and efficient. I worked with them during implementation and during beta testing for Five9 Agent Assist and Ai Insights.
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Return on Investment
Amazon AWS
  • Difficulties with technology integration.
  • Identify all possible uses.
  • We still lost a lot of time making new settings.
Read full review
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
Read full review
ScreenShots

Five9 Screenshots

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