What users are saying about
Top Rated
136 Ratings
109 Ratings
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Score 8.5 out of 100
Top Rated
136 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Amazon CloudWatch

Ideal for monitoring AWS services and workloads. We have several of our websites entirely hosted on AWS and we're able to get a Grafana dashboard of all the relevant metrics from CloudFront, S3, EC2, RDS, and Elastic Beanstalk. This can be set up within the hour or templated on your code for infrastructure (we do this with terraform & cloud formation). By design, it isn't suited for non-AWS workloads.
Anonymous | TrustRadius Reviewer

PRTG

PRTG is well suited to any organization that needs to monitor devices and systems on their network. Compared to other products on the market, it is is easy to set up, manage and use on a day-to-day basis.The only place where it would be less appropriate would possibly be an environment where multiple probes were required for geographic purposes and a probe device (ie, a PC) isn't available in each location. This is fairly unlikely, however, but would depend on the network infrastructure.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

Amazon CloudWatch
PRTG
8.5
Automated network device discovery
Amazon CloudWatch
PRTG
8.8
Network monitoring
Amazon CloudWatch
PRTG
9.4
Baseline threshold calculation
Amazon CloudWatch
PRTG
8.3
Alerts
Amazon CloudWatch
PRTG
9.3
Network capacity planning
Amazon CloudWatch
PRTG
8.1
Packet capture analysis
Amazon CloudWatch
PRTG
8.5
Network mapping
Amazon CloudWatch
PRTG
7.6
Customizable reports
Amazon CloudWatch
PRTG
8.0
Wireless infrastructure monitoring
Amazon CloudWatch
PRTG
8.0
Hardware health monitoring
Amazon CloudWatch
PRTG
9.3

Pros

Amazon CloudWatch

  • Managing log retention periods is very simple with CloudWatch, and can be configured on a per-group basis.
  • Monitoring host performance is very easy when coupled with the CloudWatch Agent on an EC2 instance. A simple installation and configuration replaces an entire 3rd-party host monitoring stack.
  • CloudWatch is flexible enough for not just host monitoring, but application monitoring as well. It's easy to pipe local logs up to CloudWatch and extract structured data in order to monitor and set alerts on custom app metrics.
Brian Dentino | TrustRadius Reviewer

PRTG

  • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
  • I really liked how easy it was to add alerts by SMS. So easy to setup.
  • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Dan Reynolds | TrustRadius Reviewer

Cons

Amazon CloudWatch

  • CloudWatch doesn't monitor things outside of the cloud, it's not what it is intended for.
  • Billing is confusing as it bills on Dashboard, metrics called, custom metrics, etc. Hard to forecast the charge.
  • Paradigm is confusing sometimes and difficult to learn.
Anonymous | TrustRadius Reviewer

PRTG

  • Windows Only: PRTG does not support any other platform. Personally, I do not like tools that run on Windows because Windows requires a frequent update, which means downtime. You want your monitoring tool to be as highly available and low maintenance as possible. That and you also require a server license and Windows consume more hardware resource than other platforms. PRTG needs to add support for Linux.
  • Limited ability to do things in bulk. There is no way I know of to mass onboard devices or to mass edit devices. So you will by modifying 1 device at a time. For instance, it would be useful to modify the name or company of 200 devices in one shot.
  • Somewhat weak widgets and dashboard. If you put a lot of effort into it, you can probably come out with a very useful dashboard to keep an eye on key systems/devices. However, some widgets can look nice at first but they are not so useful or easy to understand. Again, it can be done, but a lot of effort is needed to get it right.
  • White interface only. This might not seem like a big deal, but if you have people who use the tool all the time to keep an eye on the system, it can strain your eyes. Need a dark theme.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Amazon CloudWatch

No score
No answers yet
No answers on this topic

PRTG

PRTG 10.0
Based on 2 answers
It is now an essential tool for monitoring and maintaining the health of our network and systems.
Anonymous | TrustRadius Reviewer

Usability

Amazon CloudWatch

Amazon CloudWatch 7.0
Based on 2 answers
The tool collects a great deal of data, and data that's not available many other places. But the data is hidden in obscure places, and the logs are hard to read and follow. The user interface could use a heavy rework, and several companies have made a business out of scraping the data and presenting it better.
Anonymous | TrustRadius Reviewer

PRTG

PRTG 9.0
Based on 1 answer
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
Anonymous | TrustRadius Reviewer

Support Rating

Amazon CloudWatch

Amazon CloudWatch 7.6
Based on 16 answers
Support is effective, and we were able to get any problems that we couldn't get solved through community discussion forums solved for us by the AWS support team. For example, we were assisted in one instance where we were not sure about the best metrics to use in order to optimize an auto-scaling group on EC2. The support team was able to look at our metrics and give a useful recommendation on which metrics to use.
Ramindu Deshapriya | TrustRadius Reviewer

PRTG

PRTG 8.6
Based on 28 answers
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amazon CloudWatch

I can only speak to how it's positively benefited my organization. The problem was that hosting in-house servers is no longer a cost-effective solution vs. containerization in the cloud. But once you rely on hosting servers in the cloud you need a tool to manage every aspect of that including log monitoring, resource utilization, and application performance. Amazon CloudWatch is exactly the tool you need.
Anonymous | TrustRadius Reviewer

PRTG

Nagios and Icinga (which is itself a fork from Nagios) are decent enough solutions for free, being open source. They do take more to set up and maintain, with quite a lot of manual work and agent installs in some cases. So in comparison with PRTG, they require more labor, but PRTG requires more capital. I also feel like PRTG is more robust, and stable; it's never crashed or required a complete reinstall, which I've definitely had to do with Icinga in the past.PRTG runs on Windows, while the other two are Linux. That only matters if you're more familiar with one or the other, of course, but it does take more to set up a LAMP server sometimes.
Robert Paul | TrustRadius Reviewer

Return on Investment

Amazon CloudWatch

  • Scalability. Saving us cost when we can downgrade underperforming instances.
  • Great monitoring and peace of mine without always having to check logs to any services failure.
  • Support cost is high. It would be nicer if documentation would be easier to follow.
Anonymous | TrustRadius Reviewer

PRTG

  • Given us a nice, controlled, ringed-fence portal to deliver to customers for them to view monitoring on the services we sell them.
  • Given us plenty of metrics to allow us to measure SLA's and OLA's.
  • Given us the tools to deploy proactive measures for service outages.
Jamie Imms | TrustRadius Reviewer

Screenshots

Pricing Details

Amazon CloudWatch

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Amazon CloudWatch Editions & Modules

Edition
First 10,000 Metrics$0.301
Next 240,000 Metrics$0.101
Next 750,000 Metrics$0.051
Over 1,000,000 Metrics$0.021
  1. Per Metric
Additional Pricing Details
With Amazon CloudWatch, there is no up-front commitment or minimum fee; you simply pay for what you use. You will be charged at the end of the month for your usage.

PRTG

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PRTG Editions & Modules

Edition
PRTG 500$1,7501
PRTG 1,000$3,2001
PRTG 2,500$6,5001
PRTG 5,000$11,5001
PRTG XL 1$15,5001
PRTG EnterpriseCustom Pricing2
  1. perpetual license
  2. subscription license
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon CloudWatch
8.8
PRTG
8.9

Likelihood to Renew

Amazon CloudWatch
PRTG
10.0

Usability

Amazon CloudWatch
7.0
PRTG
9.0

Support Rating

Amazon CloudWatch
7.6
PRTG
8.6

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