Easy to use and comprehensive network monitoring? - PRTG is the solution
Anonymous | TrustRadius Reviewer
November 20, 2019

Easy to use and comprehensive network monitoring? - PRTG is the solution

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with PRTG Network Monitor

We use PRTG to monitor a fairly large, complex and multi-site network. Monitoring in the region of 4000 sensors over a few hundred servers, network devices, printers, CCTV, Wi-Fi APs, web hosts, etc.
The biggest problem we used to have was that we had several monitoring systems managed by different departments around the business. With the introduction of PRTG, we have been able to consolidate these systems into PRTG and manage it centrally.
PRTG gives us a really good visual overview of all the relevant things we need to monitor to meet customer SLA's and we find that with the help of the email alerts and a visual map on a large screen in the office, we can keep on top of any issues.
  • Visual overview of the whole network making it easy to spot any issues straightaway.
  • Email alerting that is fully customizable.
  • Proactive monitoring using hundreds of different types of sensors giving the ability to actively troubleshoot issues before customers are affected.
  • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
  • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
  • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
  • PRTG has definitely had a positive impact on the business as monitoring can all be done from a central location and is easily accessible by all the relevant stakeholders.
  • It can easily give us stats on up time etc which is used for statistics and SLA monitoring etc - this provides customers with detailed information which we wouldn't' otherwise be able to provide.
  • For the price, I think it is the best product available on the market
With PRTG it comes down to ease of use. Compared with products like Nagios, PRTG is so much simpler and more straightforward to set up, use and maintain, making it easy to manage existing sensors as well as add new ones, and create a clear and easy monitoring platform. Users with little or no experience in the product can easily set up new sensors from the library from the hundreds available and more experienced users can write their own.
There is a wealth of information available online as well giving answers t almost every question I've ever had to ask with regards to the product.
PRTG does everything we need it to do and more. Ease of use, ease of management and maintenance and clarity of monitoring of hundreds of different types of device and service gives this a large advantage over other products on the market that I have tried. I would definitely recommend it to anyone who needs a network monitoring product in their environment and even to people who don't know they need a solution yet!

Do you think PRTG Network Monitor delivers good value for the price?

Yes

Are you happy with PRTG Network Monitor's feature set?

Yes

Did PRTG Network Monitor live up to sales and marketing promises?

Yes

Did implementation of PRTG Network Monitor go as expected?

Yes

Would you buy PRTG Network Monitor again?

Yes

PRTG is well suited to any organization that needs to monitor devices and systems on their network. Compared to other products on the market, it is is easy to set up, manage and use on a day-to-day basis.
The only place where it would be less appropriate would possibly be an environment where multiple probes were required for geographic purposes and a probe device (ie, a PC) isn't available in each location. This is fairly unlikely, however, but would depend on the network infrastructure.

PRTG Feature Ratings

Automated network device discovery
8
Network monitoring
9
Baseline threshold calculation
9
Alerts
9
Network capacity planning
7
Packet capture analysis
7
Network mapping
9
Customizable reports
9
Wireless infrastructure monitoring
9
Hardware health monitoring
9