Reasonable software with questionable capital owners
March 25, 2025

Reasonable software with questionable capital owners

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with PRTG Network Monitor

PRTG Network Monitor helps us stay on top of our entire IT setup. We use it to monitor our network, a large number of Windows servers, branch offices, and critical business applications. It alerts us immediately if something goes wrong, helping us avoid downtime and quickly fix any issues. The main problems it solves are reducing unexpected outages, speeding up troubleshooting, and making sure we always know what's happening across our infrastructure. With PRTG, we can spot performance problems early, keep everything running smoothly, and keep our employees productive.

Pros

  • Proactive Alerts and Notifications
  • Comprehensive Server Monitoring
  • Centralized Branch Office Visibility

Cons

  • Scalability Constraints. PRTG Network Monitor's performance can degrade as the number of sensors increases, particularly beyond 5,000 sensors per installation.
  • Integration with Third-Party Platforms: We had challenges in integrating PRTG Network Monitor with i.e. Teams channnel notifications
  • Recent Licensing and Pricing Changes: In mid-2024, Paessler transitioned PRTG Network Monitor to a subscription-based licensing model, resulting in sudden tripled price increase for us. This shift, coupled with inadequate advance communication, could be substantially improved
  • initial setup costs were considerably low. 14MD or so for less than 1000 sensors
  • in pre-2025 pricing model, the ROI was clear
while it's generally intuitive and provides comprehensive data visualization, it has certain usability challenges. For example, initial sensor configuration and management can be cumbersome, especially for large environments. The interface sometimes feels outdated, and certain workflows—like managing complex alert rules or customizing dashboards—are not always straightforward, requiring extra clicks or deeper technical knowledge.
When I evaluated Centreon back in 2014, it felt overly complex compared to PRTG Network Monitor. Centreon's configuration required deeper technical expertise, involving manual setup and extensive scripting. The interface seemed less intuitive and demanded more time to manage and maintain. In contrast, PRTG Network Monitor offered simpler sensor-based monitoring and a more user-friendly interface, which ultimately influenced my choice.

Do you think PRTG Network Monitor delivers good value for the price?

Not sure

Are you happy with PRTG Network Monitor's feature set?

Yes

Did PRTG Network Monitor live up to sales and marketing promises?

No

Did implementation of PRTG Network Monitor go as expected?

Yes

Would you buy PRTG Network Monitor again?

No

integrates seamlessly with Windows servers via WMI and PowerShell, providing deep insights into resource usage, performance metrics, and system health. It's excellent at tracking CPU, memory, disk space, and event logs, enabling rapid troubleshooting and proactive maintenance. PRTG Network Monitor also effectively monitors Fortigate devices, providing detailed data on firewall health, traffic patterns, bandwidth utilization, VPN status, and security alerts. This visibility helps detect and resolve network security issues promptly.

PRTG Feature Ratings

Network Performance Monitoring
4.7
Automated network device discovery
7
Network monitoring
8
Baseline threshold calculation
5
Alerts
6
Network capacity planning
3
Network mapping
1
Customizable reports
2
Wireless infrastructure monitoring
2
Hardware health monitoring
8

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