Perfect for EASY customization!
May 27, 2021

Perfect for EASY customization!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PRTG Network Monitor

PRTG is being used to monitor a number of different IT technologies mainly in the infrastructure realm. There are several key uses:
  • Device monitoring (Security, network, telephony, servers, power)
  • Device troubleshooting (monitoring statistics of problematic device which could be any network connected device) over time to determine a baseline and solve problems
  • Reporting on network utilization for capacity planning
  • Netflow reporting for external connections
There are various problems the tool addresses - both proactive and reactive use cases. It provides baselines, verification reporting and ability to alert to issues present. We use various technologies for alerting, from Teams messaging, to emails to direct incident creation in ITSM software.
  • Ability to monitor ALMOST anything that is network connected
  • Flexibility in monitoring choices (SNMP, Scripts, PINGS, WMI etc)
  • Easy to use web GUI for creating monitors, reports, and alerts
  • Licensing on a per entity basis can be cumbersome for devices which have a ton of monitoring points like network switches\routers. Each sensor may count against a license, which could be a lot of you were monitoring every TX\RX of an SFP for example
  • A better method to easily template\copy monitors across devices
  • The navigation in the web GUI could be a little more straightforward in terms of the hierarchy
  • Flexibility
  • Ability to monitor anything
  • Ability to integrate alerting on a number of different channels
  • Easy to upgrade\maintain
  • Increased efficiency
  • Consolidate tools - less to manage and pay for
  • Reduced MTTR for complex issues
  • SolarWinds Network Performance Monitor (npm)
PRTG is much simpler to use than SolarWinds. SolarWinds wins in the category of a massive amount of purpose built bolt-ons. If the intention is to go after a system which you can fully use to customize and integrate into your needs easily, PRTG wins. This was what the need was as other tools existing in the organization to do many of the "purpose built" tasks - this was to fit a niche and has grown considerably since purchase based on the flexibility of the product.

Do you think PRTG Network Monitor delivers good value for the price?


Are you happy with PRTG Network Monitor's feature set?


Did PRTG Network Monitor live up to sales and marketing promises?

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Did implementation of PRTG Network Monitor go as expected?


Would you buy PRTG Network Monitor again?


If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.

If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.

PRTG Feature Ratings

Automated network device discovery
Network monitoring
Network capacity planning
Customizable reports
Wireless infrastructure monitoring
Hardware health monitoring