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67 Ratings

Amazon CloudWatch

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67 Ratings
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Score 8.4 out of 101
4 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

Amazon CloudWatch

Nothing better than AWS CloudWatch on AWS for event recording and alarms. It can also be used for cost monitoring. Logs can be retained for long terms. Logs can be ingested into ELK or Splunk using a Lambda or some other mean, then dashboards can be generated. These are very useful features if your organization has 100s of APIs or microservices where they need a unified view, monitoring, and analytics.
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TrueSight Operations Management

If you have a large or complex environment then this tool can be the perfect fit. From many types of OS, database, applications and web sites supported out of the box and powerful customization ability, TrueSight can manage the most complex. If you have a simple or small IT shop then this tool suite may be over-kill and not worth the complexity to set up
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Pros

Amazon CloudWatch

  • Allows integration into non-native products (SolarWinds, Nagios, etc).
  • Proactive monitoring and recommendations.
  • Alerting and dashboards.
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TrueSight Operations Management

  • The ability to have a single URL and a consistent user interface for all types of systems keeps training costs down. When we train someone to leverage MS SQL monitoring they just learned everything they need to monitor Windows or Linux.
  • Event management is powerful in TrueSight. We had a solution from another vendor running for one customer to monitor their F5 load balancers and the resulting ticket noise was averaging over 11,000 tickets per month. Within two weeks of moving that to BMC we got the monthly average down to 400 tickets per month.
  • A single agent to manage it all. We have tools from another vendor and to manage an e-commerce server it was common to have to have 3 or 4 separate agents installed to collect everything we needed for monitoring. With TrueSight it all comes from the newly enhanced, streaming, Patrol Agent. Just add Knowledge Modules to the agent (which are remotely deployed and managed) and you can monitor just about anything from a single agent.
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Cons

Amazon CloudWatch

  • If you have to ever dig manually through logs to try to find something it can be a little overwhelming. The user interface could use some work
  • I would like the ability to create more customizable dashboards.
  • The way log streams are used feels very counterintuitive.
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TrueSight Operations Management

  • BMC has elected to not build in network monitoring which has always been a problem for us. They do have an excellent partner in Entuity for that but purchasing from a partner means separate contract talks.
  • They are merging in many old products into an every growing TrueSight tool but some tools have seen features dropped on the initial move and then we have to wait for future releases for the features to be added back in.
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Alternatives Considered

Amazon CloudWatch

Ultimately because we are in the AWS cloud we need a tool to report, alert, and hold our logs in AWS, and AWS cloudwatch has great integrations with all existing AWS products. There are some UX quirks and I wish the dashboarding tools could stack up against some of the competitors we have evaluated however we can never not use cloudwatch as long as we are in the AWS cloud.
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TrueSight Operations Management

We have done extensive comparisons between the products and some where quickly eliminated for lacking functionality or support for key technologies. The features that really pushed TrueSight to the top over other full suites from CA, ScienceLogic, SolarWinds, HP, Foglight and IBM was a mix of deal-breaking gaps for us in areas including support of iSeries, QoS reporting, integration options to other platforms and advanced analytics with event management
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Return on Investment

Amazon CloudWatch

  • Looking at logs is necessary for software development.
  • Cloudwatch provides what our users need to get the job done
  • It won't directly affect the bottom line but less time spent on support issues means less wasted money.
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TrueSight Operations Management

  • The cost of the tool has been a challenge to build into our cost models and still remain competitive. To do this we have to both eliminate other tools that have duplicate features and push automation to improve the labor ratio of the IT support teams.
  • Having a does-it-all monitoring tool has allowed us to bid on new contracts without having to shop and learn for new tools.
  • BMC's constant updates of new technologies allows us to offer services to customers quickly after new technology from big data to cloud to new updates to classic system hits the streets.
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Screenshots

Amazon CloudWatch

TrueSight Operations Management

Pricing Details

Amazon CloudWatch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

TrueSight Operations Management

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Add comparison