Amazon CloudWatch vs TrueSight Operations Management

• Allows integration into non-native products (SolarWinds, Nagios, etc).
• Proactive monitoring and recommendations.
• Alerting and dashboards.

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• The ability to have a single URL and a consistent user interface for all types of systems keeps training costs down. When we train someone to leverage MS SQL monitoring they just learned everything they need to monitor Windows or Linux.
• Event management is powerful in TrueSight. We had a solution from another vendor running for one customer to monitor their F5 load balancers and the resulting ticket noise was averaging over 11,000 tickets per month. Within two weeks of moving that to BMC we got the monthly average down to 400 tickets per month.
• A single agent to manage it all. We have tools from another vendor and to manage an e-commerce server it was common to have to have 3 or 4 separate agents installed to collect everything we needed for monitoring. With TrueSight it all comes from the newly enhanced, streaming, Patrol Agent. Just add Knowledge Modules to the agent (which are remotely deployed and managed) and you can monitor just about anything from a single agent.

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• If you have to ever dig manually through logs to try to find something it can be a little overwhelming. The user interface could use some work
• I would like the ability to create more customizable dashboards.
• The way log streams are used feels very counterintuitive.

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• BMC has elected to not build in network monitoring which has always been a problem for us. They do have an excellent partner in Entuity for that but purchasing from a partner means separate contract talks.
• They are merging in many old products into an every growing TrueSight tool but some tools have seen features dropped on the initial move and then we have to wait for future releases for the features to be added back in.

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• Looking at logs is necessary for software development.
• Cloudwatch provides what our users need to get the job done
• It won't directly affect the bottom line but less time spent on support issues means less wasted money.

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• The cost of the tool has been a challenge to build into our cost models and still remain competitive. To do this we have to both eliminate other tools that have duplicate features and push automation to improve the labor ratio of the IT support teams.
• Having a does-it-all monitoring tool has allowed us to bid on new contracts without having to shop and learn for new tools.
• BMC's constant updates of new technologies allows us to offer services to customers quickly after new technology from big data to cloud to new updates to classic system hits the streets.

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