TrustRadius
TrueSight Operations Management from BMC Software is an IT infrastructure monitoring and management application, supporting application performance management and event monitoring offering. The offering subsumes the former ProActive Performance Management and PATROL application.https://media.trustradius.com/product-logos/uA/oI/8QK48O3QGKJ0.PNGBMC Software Inc.TrueSight for a True Win2017-04-04T17:27:53.344ZAs an IT service provider we use TrueSight Operations to monitor all of the IT infrastructure of our company but also of our clients from many industries. Having a single console where we can monitor and manage just about every OS from Windows, through the Unix flavors and to the more rare like IBM iSeries, many types of databases, web site transactions, mail engines and network devices and then apply multiple layers of analytics to the resulting data gives us an edge.,The ability to have a single URL and a consistent user interface for all types of systems keeps training costs down. When we train someone to leverage MS SQL monitoring they just learned everything they need to monitor Windows or Linux.
Event management is powerful in TrueSight. We had a solution from another vendor running for one customer to monitor their F5 load balancers and the resulting ticket noise was averaging over 11,000 tickets per month. Within two weeks of moving that to BMC we got the monthly average down to 400 tickets per month.
A single agent to manage it all. We have tools from another vendor and to manage an e-commerce server it was common to have to have 3 or 4 separate agents installed to collect everything we needed for monitoring. With TrueSight it all comes from the newly enhanced, streaming, Patrol Agent. Just add Knowledge Modules to the agent (which are remotely deployed and managed) and you can monitor just about anything from a single agent.,BMC has elected to not build in network monitoring which has always been a problem for us. They do have an excellent partner in Entuity for that but purchasing from a partner means separate contract talks.
They are merging in many old products into an every growing TrueSight tool but some tools have seen features dropped on the initial move and then we have to wait for future releases for the features to be added back in.,9,The cost of the tool has been a challenge to build into our cost models and still remain competitive. To do this we have to both eliminate other tools that have duplicate features and push automation to improve the labor ratio of the IT support teams.
Having a does-it-all monitoring tool has allowed us to bid on new contracts without having to shop and learn for new tools.
BMC's constant updates of new technologies allows us to offer services to customers quickly after new technology from big data to cloud to new updates to classic system hits the streets.,CA Spectrum, ScienceLogic, SolarWinds Network Device Monitor, HP Network Node Manager, Foglight and IBM Tivoli MonitoringSean O'BrienTrueSight Operations2017-03-27T16:17:43.613ZIn our current environment TrueSight Operations is mainly utilized and consumed by our Network Operations Center. Working in the healthcare industry it is extremely important that our systems be available 24x7x365. Our presentation console is displayed on a large screen with our technicians being our first line of defense for alerts. The NOC is staffed 24 hours a day 365 days a year providing an eye on our systems at all times. We currently also have some application teams who utilize it also.,Providing quick and accurate alerts
Provides users with tools to investigate events
Provides a quick easy solution for searching log files,Hardware monitoring built in as a standard feature of TrueSight Operations Management rather than a separately bought product,9,We have not figured ROI at this time.Benjamin McKrill
Windows, Linux
TrueSight Operations Management
4 Ratings
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