Complete, all-in-one and powerful monitoring solution.
December 08, 2022

Complete, all-in-one and powerful monitoring solution.

Allan Danquoins | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrueSight Operations Management

We are using TS Operation Management mainly to centralize all our system alarms and report them to a dedicated 24/7 service. We needed a complete and powerful tool that would allow us to manage all kinds of different systems, OS, networks, databases, etc. TSOM provides all the necessary tools in one environment, on-premise and in the cloud.

Pros

  • Centralize all monitoring agents in one tool.
  • Big catalog of monitoring types (KMs).
  • Powerful event manager.

Cons

  • Custom correlated alarms policies can be hard to handle.
  • You need some training to use properly the UI.
  • TSPS dash lights are poor for dashboards.
  • "all in one" tool.
  • Compatibilites with BMC Remedy and Entuity.
  • Automation features ( to fix an alarm for example).
  • Overall quality of service.
  • Management of critical incidences and on duty issues are better.
  • Automation that prevent guards calls.
This tool was well suited for classic and small-sized infrastructures, but it was rapidly not enough because we merged many tenants into one and the number of services, hosts, links, etc. was bigger. The possibility to create BMC Remedy tickets automatically in case of alarms without using a dedicated Service Centre is very appreciated.

Do you think TrueSight Operations Management delivers good value for the price?

Not sure

Are you happy with TrueSight Operations Management's feature set?

Yes

Did TrueSight Operations Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TrueSight Operations Management go as expected?

Yes

Would you buy TrueSight Operations Management again?

Yes

I'm using Entuity, and using BMC Operations Management to manage events is a must. Assign, acknowledging, close events, send notifications, and use REST API for external/internal connectors is a big plus! However, I'll not recommend it for small companies, due to the infrastructure and the huge amount of features it has.

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