TrustRadius

Amazon Connect vs. FastCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Connect
Score 8.3 out of 10
N/A
Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.
$0
per profile/per month
FastCall
Score 8.3 out of 10
N/A
FastCall, headquartered in Hollywood, offers a sales dialer via a Salesforce native app supporting outbound and inbound calls and call logging.N/A
Pricing
Amazon ConnectFastCall
Editions & Modules
Customer Profiles
$0.0025
per profile/per month
Chat
$0
per message
Contact Lens (5 million+ monthly minutes)
$0.0125
per minute
Contact Lens (first 5 million monthly minutes)
$0.015
per minute
Voice
$0.02
per minute
Voice ID
$0.025
per transaction
Tasks
$0.04
per task
No answers on this topic
Offerings
Pricing Offerings
Amazon ConnectFastCall
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amazon ConnectFastCall
Features
Amazon ConnectFastCall
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Amazon Connect
7.8
6 Ratings
7% below category average
FastCall
-
Ratings
Agent dashboard9.06 Ratings00 Ratings
Validate callers8.56 Ratings00 Ratings
Outbound response7.56 Ratings00 Ratings
Call forwarding7.05 Ratings00 Ratings
Click-to-call (CTC)7.56 Ratings00 Ratings
Warm transfer8.05 Ratings00 Ratings
Predictive dialing5.04 Ratings00 Ratings
Interactive voice response7.06 Ratings00 Ratings
REST APIs9.04 Ratings00 Ratings
Call scripts8.05 Ratings00 Ratings
Call tracking9.05 Ratings00 Ratings
Multichannel integration7.06 Ratings00 Ratings
CRM software integration9.06 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Amazon Connect
7.7
6 Ratings
7% below category average
FastCall
-
Ratings
Inbound call routing8.06 Ratings00 Ratings
Omnichannel inbound routing8.06 Ratings00 Ratings
Recording9.05 Ratings00 Ratings
Quality management6.05 Ratings00 Ratings
Call analytics9.06 Ratings00 Ratings
Historical reporting9.05 Ratings00 Ratings
Live reporting6.06 Ratings00 Ratings
Customer surveys6.05 Ratings00 Ratings
Customer interaction analytics8.05 Ratings00 Ratings
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Amazon Connect
-
Ratings
FastCall
8.0
1 Ratings
9% above category average
Contact preview00 Ratings7.01 Ratings
Dialer-CRM integration00 Ratings10.01 Ratings
Call notes & tags00 Ratings6.01 Ratings
Automatic call logging00 Ratings9.01 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Amazon Connect
-
Ratings
FastCall
7.9
1 Ratings
3% above category average
Outbound dialing00 Ratings9.01 Ratings
Inbound routing00 Ratings9.01 Ratings
Custom caller ID00 Ratings8.01 Ratings
Click-to-call00 Ratings5.01 Ratings
Recorded voicemail drop00 Ratings10.01 Ratings
Dialer contact import00 Ratings7.01 Ratings
Campaign & list management00 Ratings7.01 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Amazon Connect
-
Ratings
FastCall
6.3
1 Ratings
19% below category average
Follow-up calls00 Ratings6.01 Ratings
Dialer reporting & analytics00 Ratings6.01 Ratings
Dialer compliance00 Ratings7.01 Ratings
Best Alternatives
Amazon ConnectFastCall
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
Dialpad Sell
Dialpad Sell
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon ConnectFastCall
Likelihood to Recommend
8.5
(6 ratings)
8.0
(1 ratings)
Usability
8.5
(2 ratings)
-
(0 ratings)
User Testimonials
Amazon ConnectFastCall
Likelihood to Recommend
Amazon AWS
Our company is a startup that is just starting to get wholesale customers. When we realized our customers needed support using our products, we set up a Contact Center via Amazon Connect. It has been very useful in allowing us to scale up very quickly, and provide services to our company as if we were a large corporation.
Verified User
Anonymous
Read full review
Fastcall
FastCall is great for TEAMS! It's also great when used in combination with SalesForce for a powerful CRM tool.
Marisa J. Levy | TrustRadius Reviewer
Marisa J. Levy
Customer Success Specialist
Read full review
Pros
Amazon AWS
  • It helps us connect with ServiceNow as a direct integration.
  • It allows us to document everything from the chat with ticket documentation in real time.
  • It allows us to track agent and case activities.
Verified User
Anonymous
Read full review
Fastcall
  • Pre-recorded voicemails.
  • Call logs.
  • User-friendly experience.
Marisa J. Levy | TrustRadius Reviewer
Marisa J. Levy
Customer Success Specialist
Read full review
Cons
Amazon AWS
  • On reports and analytics, [I feel] Amazon Connect is slightly behind, and it should be perfected.
  • [In my experience], Amazon Connect lacks social platform integration, which is convenient and resourceful currently.
  • [I believe] Amazon Connect should include a queue management feature, for the call centers and customer help.
JM
Jadwel Mayna
Strategic Planning Manager
Read full review
Fastcall
  • Cannot press [enter] to call, you need to manually click on the call button
  • There are some features that require more clicks than I would expect, i.e. hanging up requires clicking on [spoke to] as well as [end call], which can be annoying.
Marisa J. Levy | TrustRadius Reviewer
Marisa J. Levy
Customer Success Specialist
Read full review
Usability
Amazon AWS
It is reliable system. It has own IVR, Database(DynamoDB) Backend(Lambda) support of multi channel(email, chat & voice) Integration with some of the biggest CRM system
Verified User
Anonymous
Read full review
Fastcall
No answers on this topic
Alternatives Considered
Amazon AWS
Amazon Connect has lots of free training available for partners and in general. So many demos are available to practice. It's free to test and gain more confidence before deploying in real world scenarios. You can use other AWS features to be integrated with Amazon cloud. Features like lense is amazing
Navidut Tauhid | TrustRadius Reviewer
Navidut Tauhid
Information Technology Instructor
Read full review
Fastcall
I love FastCall, because it allows me to leave a pre-recorded voicemail, unlike Dialpad.
Marisa J. Levy | TrustRadius Reviewer
Marisa J. Levy
Customer Success Specialist
Read full review
Return on Investment
Amazon AWS
  • Amazon Collect has allowed us to scale quickly and retain flexibility.
  • Amazon Collect has allowed us to provide omnichannel support as if we were a larger corporation.
  • Amazon Collect has allowed us to retain productivity.
Verified User
Anonymous
Read full review
Fastcall
  • Saves time when calling and leaving many voicemails.
Marisa J. Levy | TrustRadius Reviewer
Marisa J. Levy
Customer Success Specialist
Read full review
ScreenShots