Likelihood to Recommend Amazon Rekognition is well suited for all image and videos analysis. Also, deep learning projects for image and video can easily be done using this. It is very easy to use so a beginner can also use it.
Read full review Quantum Metric is a true professional, and I love the level of insight and industry knowledge they bring to the table. We use it at the departmental level, including marketing, customer service, and IT. Session replay allows our data consumers to derive insights faster and easier than digging through data. It lets us see or understand how users feel and work to enhance those feelings. The quality of support and the time to respond are also noteworthy. They have great coverage, but the learning curve is very steep and requires a lot of technical support and hand-holding.
Read full review Pros Image tagging is very good. Object detection is precise. Video tagging has become very easy using Rekognition. Read full review Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website. Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience. Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test. Read full review Cons The cost is bit more for small scale companies. For text processing, OCR is not available in amazon rekognition. Only facial search is available in image search. Read full review Quantum could share some use cases implemented by similar industries in accordance with the key problems as inputs. We should be able to see some of the most common solutions that could be integrated within our product based on the step of the user journey I am at. Expanding capabilities to integrate with high-level tools integrated. Read full review Likelihood to Renew Quantum is a nice tool and is user friendly however I believe there always room for improvement. We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use
Read full review Usability Very much suitable for many applications where the image processing features are secondary and independent of any domain. This makes it a general solution and the recognition features are returned in a JSON object in response to the API called made which is a very simple process.
Read full review For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
Read full review Support Rating Support of Amazon is great. So far we are having a great experience using it.
Read full review I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.
Read full review Alternatives Considered It's easy to implement and its documentation is great compared to CNTK.
Read full review We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking. At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.
Read full review Return on Investment The best thing it made our work fast. It reduces the chance of failure of a project which is based on image or video processing. We can assign anyone in our team to work on this as it very easy to use. Read full review The service is not cheap, so don't commit unless you're going to use it. Really improved our tech support process by allowing us to identify problems much sooner. Helped identify potential frustrations, which could be eliminated to reduce friction at checkout. Read full review ScreenShots Quantum Metric Screenshots