"Quantum Metric helps us drive customer-centric change, and session replay speeds up insights."
July 21, 2022

"Quantum Metric helps us drive customer-centric change, and session replay speeds up insights."

Khairul Islam Tonmoy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

To record user experiences, issues, and application usage within our company, we use Quantum Metric. It is an easy-to-use tool for measuring analytics, troubleshooting, and user experience. With Quantum Metric, our customer service and web development workflows improved. The data visualization is simple but effective, providing helpful information on
specific pages. It allows us to see how customers use our site, what drives sales and draws attention and activity, and where they leave the site. Dashboards help measure analytics or compare data with other tools. It evolves based on
customer feedback, and the support team is the best I've seen. It monitors our site deployments to ensure updates or changes don't impact peak hours and identifies website issues.
  • It's trend-analyzed.
  • User-friendly, with great support.
  • It gives customer journey insights.
  • The dashboard is user-friendly.
  • Replay and heat mapping are included.
  • More info-packed features would be better.
  • Front-end use is easy, but the configuration isn't.
  • Each platform (iOS, Android, and Web App) has its price.
  • Replay-based monitoring tool.
  • Cross-functional segments.
  • The rapid emergence of possibilities.
  • Suitable for managing and monitoring on-site events.
  • Prioritizing helps us focus and understand why and where users are having technical issues on the site.
  • Our goal is to open up this level of data across the business and find new use cases on (and off) sites.
  • It shows us what the customer interacts with on the site, what converts, what generates clicks/activity, where the customer wants to leave, etc.
Quantum Metric has unmatched support and is easy to use. The simple data visualization gave us an excellent analysis on specific pages and was a game changer. In other words, other tools may offer the same, but that's all. An easy-to-understand breakdown of how customers spent their time is provided. It makes it easier to empathize with others and understand their behaviors. Quantum Metric offers the whole package, unlike other tools.

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Quantum Metric is a true professional, and I love the level of insight and industry knowledge they bring to the table. We use it at the departmental level, including marketing, customer service, and IT. Session replay allows our data consumers to derive insights faster and easier than digging through data. It lets us see or understand how users feel and work to enhance those feelings. The quality of support and the time to respond are also noteworthy. They have great coverage, but the learning curve is very steep and requires a lot of technical support and hand-holding.

Quantum Metric Feature Ratings

Product usage analytics
Customer journey mapping
Heatmap tool
Click analytics
Scroll maps
Session Recording and Replay
User Segmentation
Responsive Design for Web Access
Mobile Application
Dashboard / Report / Visualization Interactivity on Mobile
Mobile App Analytics