Great Service, but be ready to pay for it and be sure you have the team to use all the features!
March 01, 2022

Great Service, but be ready to pay for it and be sure you have the team to use all the features!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

We use Quantum Metric to track customer sessions (in order to troubleshoot site errors reported in customer service), provide analytics about site performance (new customer data, total visitors, etc.), inform decisions about page design (using heatmaps and click maps to identify where customers are and aren't using the site), and debug possible frustrations to streamline the customer experience.
  • Analytics
  • Fixing Site Errors
  • Reviewing Customer Sessions
  • Would like more working out-of-the-box solutions (a lot of event tracking on our site has required custom events)
  • The platform can be a case of "information overload" — there is just a ton of data and it's overwhelming when you first interact with it
  • Customer Session Tracking
  • Heat maps
  • Possible Frustration Tracking
  • The service is not cheap, so don't commit unless you're going to use it.
  • Really improved our tech support process by allowing us to identify problems much sooner.
  • Helped identify potential frustrations, which could be eliminated to reduce friction at checkout.
Quantum Metric is more sophisticated than Hotjar in every way (also much more expensive). If you've been using Hotjar and are ready for the next level of service, you should investigate Quantum Metric. However, if you have been using Hotjar and the service provides everything that you need, I would stick with it.

Do you think Quantum Metric delivers good value for the price?

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Quantum Metric is extremely sophisticated when it comes to tracking customer sessions (while also being very aware of privacy concerns—everything is heavily encrypted). If you want to see what individual customers are doing on your site, there is no better tool for monitoring their behavior and seeing where the site design is and isn't working.