Quantum Metric Review
Enrique Membreno | TrustRadius Reviewer
Updated November 28, 2019

Quantum Metric Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Quantum Metric

Quantum Metric is used in digital analytics or by any teams interested to report or monitor user sessions and KPIs trends in real-time or historically. The information is converted to charts, funnels, and other LPI trends for the webs and web applications.
  • It's the most reliable tool we have in use to replay and explore user sessions from the last 3 months in web and web applications to find errors in APIs, UI or UX.
  • it's used by my team in digital analytics to check error trends on the user sessions as well as to review charts, dashboards, and funnels to monitor trends on global scale or by country.
  • Another useful solution is the heatmaps for the web and web applications since these interactions are used by engineering to help to develop the products.
  • We can see up to 3 months' worth of user sessions it would be nice to increase that limit.
  • If you can enhance filters to do more robust comparisons it would be something to look for in the future.
  • It is one of the main tools used by the business so it has a high return investment if the business is related to web or web applications.
  • With a global infrastructure and changes, we have constant updates in the applications and on the websites so it's nice to have technical support that available when the framework needs to get in sync and this has become one of the important aspects in which is reliability and availability.
I have used other tools like Dynatrace. Quantum Metric is better suited to look for errors and spot issues in user sessions, it has a more friendly UI.
Great technical support and they are available when is needed and you can even chat with them.

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

Yes

Did implementation of Quantum Metric go as expected?

Yes

Would you buy Quantum Metric again?

Yes

It's a good troubleshooting tool to identify and monitor API or event issues for webs and web applications and to check dashboards related to business KPIs for those platforms. It is not as robust as other analytics tools if what you want is to monitor more complex funnels, KPI and KPOs.

Using Quantum Metric

200 - Quantum is being used by a wide range of teams, from digital analytics, digital fraud, customer service operations and any team reporting issue with the digital platforms
3 - Quantum is a user friendly application however a person must have an idea of how an application communicates with other applications via web or app and should have ability to achieve thoroughness and accuracy or develop some skill because not everything is obvious when looking for issues.

They should have an idea of how to relate some applications logs to the company backend logs and how to tell a story based on the findings to technical teams. Also it could be important to have understanding of programming as many error with UI or code must be understood to communicate the information properly.





  • report issues that are not understood by non technical teams
  • another case use is to perform issue triage, it is part of the process to find and define errors or issues with user sessions or patterns at a regional or country level.
  • it is used as well to check trends and dashboards created by us to find error code spikes, and perform funnel analysis based on user sessions or country data
  • We have used Quantum to help detecting server issues by mapping error such as error 0 when there is 500 coming from the servers
  • A custom search allow us to find user using uncommon parameters such as a phone number or QM session ID, or Amplitude tags which is very helpful when little information is given or when we cannot find sessions by regular means.
  • as more teams are involved such as development and analytics teams, quantitative data is needed to be able to show there is an issue before is even investigated further
Quantum is a nice tool and is user friendly however I believe there always room for improvement.

We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use