Amazon Transcribe vs. Localize vs. Speechmatics

Amazon Transcribe can be an excellent tool for businesses where being able to convert speech or audio to text, in a searchable and reportable form, would be useful. For a call center (inbound or outbound), the ability to have a rich transcription of each call (and being able to search it for keywords) is an incredibly valuable benefit. For business meetings, being able to turn a 60 or 90-minute call into a readable transcript to search or refresh yourself or others is a very large time saver which will help you work more efficiently. The software does offer many deeper integrations, such as being able to track script usage (for call centers) or interruptions, deviations, etc.. which would be very valuable to a management team and for training purposes.

Incentivized

Localized fits perfectly for clients who would love to have their website localized. It offers great plugins and integrations with popular content management systems and serves as a translation management system for your website. Setup is rather easy, however, more complex setups would require a more technical approach which is not always possible.

Incentivized

• It converts live recordings to text with few errors.
• It has powerful speech recognition models- it transcribes well even low quality audios.

Incentivized

• Super easy integration - it takes one minute to add and configure the Localize WordPress plugin.
• Convenient Admin - it is straight forward to add a project, get the API key and start adding translations.
• Front End display - the switch between language is intuitive and efficient. It loads all languages super fast.

Incentivized

• It was not easy to bring Amazon Transcribe to life, but kudos to the vendor for the free support they offered.

Incentivized

• Providing other features, beyond language. Such as replacing images or other content to allow a fully tailored website for each country.

Incentivized

Very simple to use website.

Great support documentation is available on their platform and can solve 95% of your queries. Other queries are often resolved in a timely fashion and with attention to detail.

Incentivized

I use Google Cloud Speech to Text and Amazon Transcribe. What makes Amazon Transcribe better for me is the accuracy of the audio-to-text conversion. I have found out that Amazone Transcribe is better at handling homophones, contractions, abbreviations, and acronyms. Another feature that makes Amazon Transcribe my No. 1 choice is its use of punctuation marks. I can also feed my own list of vocabulary into Amazon Transcribe to help me acquire better results.

Incentivized

Frankly, we don't know what other translation management systems are out there, so we can't comment on how they compare to Localize.

Incentivized

• Cost reductions in KYC automating our video approvals.
• Better customer service.
• A good base for building new products and services around speech to text.

Incentivized

• Localize was setup and running on 4 websites in under 8 weeks.
• Project was delivered well under budget with minimal problems.