Ambassador Cloud vs. ServiceNow DevOps

Ambassador is really well suited for scenarios were you need to give power and freedom to your developers so they can take advantage of the self-service approach. One of the few scenarios I can not recommend using Ambassador is in the case you are planning to not using Kubernetes as it is a solution designed to work specifically on that platform

Incentivized

ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.

Incentivized

• Simple syntax
• Easy to understand
• Easy to install

Incentivized

• Plan develop, build, test, deploy and operate any applications in a safer environment.
• Evaluating and monitoring improvements
• Connects with third party and existing applications

Incentivized

• Documentation is not updated
• Implementing external authentication doesn't always work as described in the documentation
• The Administration console is limited

Incentivized

• No drop-down option is available to click when requesting specific software or hardware.

Incentivized

It's great! it's amazingly simple to use and the best part is the self-service approach. I also like how easy it is to add a new route to a endpoint with the mappings definition.

Incentivized

Overall the support has been great and quick to answer the requests I've submitted in the past. I was originally using the community/open source version and I can't say it was the best experience I had, it wasn't terrible but it wasn't great. I believe the biggest issue was that they refer to the documentation a lot but the documentation isn't updated regularly so I feel it's lagging behind the most recent versions.

Incentivized

They both offer about the same in terms of end goal and purpose of use and scenarios. However, Ambassador does way better in terms of simplifying the syntax and makes offer a little bit more of control by adding the concepts of hosts, mappings while staying away from a hard to read single file configuration.

Incentivized

As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them

Incentivized

• Reduced downtime by redirecting traffic between DC.
• Reduced engineering time, don't have to dedicate 1 person to manage it.
• Increased training costs in the short term.

Incentivized

• ROI
• Increased the NPR score.
• Central locale for information and troubleshooting.

Incentivized