Ameyo vs. Inside Sales Box (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ameyo
Score 7.5 out of 10
Mid-Size Companies (51-1,000 employees)
Ameyo is an all-in-one software based communication solution that is designed to manage end-to-end customer journeys and consistently deliver exceptional customer experiences. According to the vendor, it is a powerful and highly flexible IP-based contact center software that lets user have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence. The vendor says Ameyo, is designed on latest and…N/A
Inside Sales Box (discontinued)
Score 7.3 out of 10
N/A
InsideSalesBox was a sales acceleration tool from Ameyo, with features for sales email tracking, one-click dialing, and lead management. It is no longer available.N/A
Pricing
AmeyoInside Sales Box (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AmeyoInside Sales Box (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsFree Trial for 14 Days. No credit card required
More Pricing Information
Community Pulse
AmeyoInside Sales Box (discontinued)
Top Pros
Top Cons
Features
AmeyoInside Sales Box (discontinued)
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Ameyo
7.6
1 Ratings
10% below category average
Inside Sales Box (discontinued)
-
Ratings
Agent dashboard8.21 Ratings00 Ratings
Validate callers7.31 Ratings00 Ratings
Outbound response7.31 Ratings00 Ratings
Call forwarding7.31 Ratings00 Ratings
Click-to-call (CTC)7.31 Ratings00 Ratings
Warm transfer7.31 Ratings00 Ratings
Predictive dialing7.31 Ratings00 Ratings
Interactive voice response8.21 Ratings00 Ratings
REST APIs7.31 Ratings00 Ratings
Call scripts7.31 Ratings00 Ratings
Call tracking8.21 Ratings00 Ratings
Multichannel integration8.21 Ratings00 Ratings
CRM software integration7.31 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Ameyo
7.5
1 Ratings
10% below category average
Inside Sales Box (discontinued)
-
Ratings
Inbound call routing7.31 Ratings00 Ratings
Omnichannel inbound routing7.31 Ratings00 Ratings
Recording8.21 Ratings00 Ratings
Quality management7.31 Ratings00 Ratings
Call analytics7.31 Ratings00 Ratings
Historical reporting7.31 Ratings00 Ratings
Live reporting8.21 Ratings00 Ratings
Customer surveys7.31 Ratings00 Ratings
Customer interaction analytics7.31 Ratings00 Ratings
Best Alternatives
AmeyoInside Sales Box (discontinued)
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Mailtrack
Mailtrack
Score 8.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Mailtrack
Mailtrack
Score 8.4 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AmeyoInside Sales Box (discontinued)
Likelihood to Recommend
6.7
(2 ratings)
7.3
(2 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
AmeyoInside Sales Box (discontinued)
Likelihood to Recommend
Ameyo
  • Scalable , It is scalable platform that can handle large number of call volume without compromising performance, making it deal for large businesses with high call volumes, due to this it is perfect for our businesses which demands customer support .
  • It support for multiple time zones and language , it is therefore perfect for companies with global presence.
  • It offers a range of features, including omnichannel support, automated customer service and AI-powered customer service, that can assist businesses in managing complex customer support requirement.
  • Features like data encryption and auditing , that can assist in adhering to industrial regulations.
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Discontinued Products
Inside Sales Box is great for call centers and places that require the call records to be related to the accounts. It would be less needed in situations in which calls are not an essential part. Inbound call records would be much better if they attached to the Salesforce records like outbound calls.
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Pros
Ameyo
  • Calls are connected faster
  • Clear sound
  • Lots of disposition options
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Discontinued Products
  • Its interface is friendly one.
  • Convenient to use.
  • Professional software.
  • Less time taking.
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Cons
Ameyo
  • The reporting and analytics capabilities of Ameyo are not as robust as those of some of it rivals , it is challenging for me to evaluate the work of my teams and pinpoint areas for development as a result.
  • It does not integrate with many third party programs, because if this we are finding it challenging to incorporate Ameyo into workflows on larger scale.
  • Customer support managers may find it simpler to create customized reports with Ameyo, managers would then be able to monitor the metrics that matter most to them.
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Discontinued Products
  • Inbound calls need to be found to get on proper record.
  • Inbound calls can erase notes on the last call if not saved.
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Usability
Ameyo
As I said previously, Ameyo is a good tool however it has a long way to go compared to Avaya. The user interface can be improved a lot as they can use it as an app instead of completely web-based. Also, the reporting can be improved substantially and make the experience much better.
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Discontinued Products
No answers on this topic
Support Rating
Ameyo
Customer support also needs to improve for Ameyo. I am not saying it's bad however they need to support the users by customizing the reports as per the requirement of the user. They usually try to refer the user to videos or articles whereas the service for Avaya is that they show you a demo and not only that they customize the reports as per the business requirement
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Discontinued Products
Our staff always has fast responses to any issues.
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Alternatives Considered
Ameyo
Avaya is very very good software. Most of the BPOs Contact Center's use them. They are very easy to use and don't use too much data also. Also, their user interface is very easy, especially for people who are not technically sound. The reports can be customized according to one's choice. I will recommend Ameyo's technical team look into it.
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Discontinued Products
I selected this because already it has market place where professional people are there who make it easy for workers of different companies to interact with each other regarding their sales. It is quite good for professionals to talk with others in the same field and make easy your work.
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Return on Investment
Ameyo
  • Increased customer satisfaction , it assisted us in raising our customer satisfaction ratings by giving us the resources we require to quickly and effectively address customer issues.
  • Reduced call handling time, It's automated features have made it possible for us to handle more calls more quickly which has decreased customer wait times.
  • Better understanding of customer support performance, its reporting and analytics tool have improved our understanding of quality of our customer support, this knowledge has assisted us in identifying areas for improvement.
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Discontinued Products
  • It's increasing our sales.
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ScreenShots